Terms & Conditions

The following Terms and Conditions applies to the products sold by Baymard Institute, through our domains such as baymard.com and any pages or subdomains hereof.

Last updated: November 23, 2013

Price

All prices are listed in US Dollars and are excl. sales tax (VAT).

Sales tax (Danish VAT, 25%) is only applied to EU customers that do NOT provide their VAT number in the "VAT Number" field during checkout, with the exception of Danish businesses that are required to pay Danish VAT.

Delivery

The report is delivered as an e-book in .PDF file format and will open in any .PDF reader, such as the freely available Adobe Reader.

This report has been optimized for printing and isn't restricted by DRM or other technology.

After you've completed your order, you will receive an email with a link where you can download your copy of the report.

Payment

Payments can be made online using all major credit cards (VISA, VISA Electron, MasterCard, and American Express), or alternatively using PayPal or invoice / bank transfer.

Credit card data is handled securely using 256-bit SSL encryption, in complete compliance with VISA and MasterCard approved PCI standards for secure online payments.

The payment will appear as either “BAYMARDINSTITUTE” or “PayPal *BAYMARD.COM” on your credit card statement depending on your chosen payment method.

Refund policy

14 days “no questions asked” refund. If you’re not satisfied with the report then simply write us an e-mail at info@baymard.com with your invoice number and we’ll transfer the full amount back to your credit card account.

When a refund is issued all license rights to use and/or store any copies (digital or physical) of the report(s) is revoked, along with Baymard Pro access. Note that each company/customer is limited to 3 report refunds. If this threshold is reached the customer will be informed by email and is no longer eligible for future refunds.

Product license

Audits, report and benchmark / Baymard Pro accounts are intended for internal use - for you and your team.

You and your team are allowed to both print and digitally distribute the report within your own organization, as long as it's not accessible to anyone outside your organization.

You are not allowed to republish content, repackage or resell any parts of the product(s) without first having our written consent.

Legal jurisdiction

Any purchase at this site is governed by the current laws of Denmark. Any disputes or disagreements that cannot be mutually resolved shall be under the legal jurisdiction of Maritime and Commercial Court of Copenhagen, Denmark.

Comments

Sections of the Baymard website allows for user comments, and we love the interaction and depth it brings to e.g. the articles. But to fight spam comments and highly promotional comments we reserve all rights to determine which comments submitted will be published, and reserve all rights to edit-out promotional claims or links from any given comment, without informing the commenter.

Privacy policy

You can find our privacy policy here.

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