E-Commerce Checkout Usability

69% of all e-commerce visitors abandon their shopping cart. Why?

Research Study

134 guidelines for checkout design

Benchmark-tools-and-report

This study is based on months of usability research with real users testing the checkout processes of 25 major e-commerce sites.

This has resulted in a 718-page report with 134 actionable checkout usability guidelines, and a major interactive benchmark database.

Learn more and get full access

Site Reviews

150 e-commerce checkout usability reviews

Site-reviews

A usability benchmark of the checkout processes of top grossing e-commerce sites reviewed across 134 usability heuristics.

The benchmark database includes 962 annotated checkout steps, 150 case studies, stats & graphs, industry filters, and more.

Browse all 150 site reviews

Page Designs

962 categorized screenshots of checkout steps

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Explore design patterns across 962 different types of checkout steps organized into multiple different categories.

This is a great way to get inspiration for your own checkout page design, and to get a feel for emerging trends in the checkout process landscape.

Browse all 962 page designs

Site Audit

Get your checkout process reviewed

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What are the 15 most important changes you can make to your checkout process?

We will put together a 45-page report of the 15 most important usability improvements you can make to your checkout process.

Get your checkout audited

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