Study on checkout process design and usability
Bi-weekly articles on user experience, web design, and e-commerce usability (see all articles and themes)
Usability Testing Accordion-Style Checkouts: 2 UX Pitfalls that 75% of Sites Neglect
The Average Checkout Flow Has 14.88 Form Fields – Twice as Many as Necessary
For Returning Users, Overly Strict Password Requirements Can Lead to an 18% Abandonment Rate
How Users Perceive Security During the Checkout Flow (Incl. New ‘Trust Seal’ Study)
‘Researching the best ways to improve the online user experience’
Baymard tests and studies user behavior on e-commerce websites, documenting best practice web design patterns and strategies.
Topics include web usability, UX design and e-commerce optimization. Learn more
Labs & Resources:
7 years of research documenting how to improve e-commerce usability and conversion rates
134 guidelines on checkout process design
718-page Report · Benchmark Database
79 guidelines on navigation and site hierarchy
348-page Report · Benchmark Database
60 guidelines on search logic and design
297-page Report · Benchmark Database
93 guidelines on filtering and sorting
502-page Report · Benchmark Database
146 guidelines on mobile e-commerce
495-page Report · Benchmark Database
A selection of the organizations that have purchased and cited Baymard’s usability research
What are the 15 most important changes you can make to your checkout process, category navigation, or mobile commerce site?
A usability expert from Baymard will perform a full analysis of your site based on the findings from Baymard's past 7 years of large-scale e-commerce usability research.
The audit findings will be delivered in a 40-page report describing the 15 most important usability improvements you can make to your site, along with best practice examples and a UX performance comparison against industry-leading sites.
Audits have a lead time of 7-10 workdays and are priced at $1,900-2,800.