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Site Info

This is a usability benchmark of OfficeMax's search experience. In total, 50 sites have been benchmarked across 60 usability guidelines from the E-Commerce Search research study. You can also navigate the sites by page type.

Legal name: OfficeMax Inc.

Website URL: officemax.com

Industry: Office Supplies

Rank: 38 of 50

Reviewed on: April 8, 2014

Reviewed by: Christian Holst

Also in the: E-Commerce Checkout Benchmark and Homepage & Category Benchmark

Usability Evaluation

When reviewed on April 8, 2014, the search engine and interface of OfficeMax adhered to 21 usability guidelines, violated 24, and scored neutral on 4 occasions, while a remaining 11 guidelines weren’t applicable.

To read each guideline and review your own sites, you’ll need Pro access.

See methodology to read up on the evaluation criteria and scoring algorithm.

Show detailed score breakdown

Benchmark averages

Query Types -4.1

Search Form & Logic -22.4

Autocomplete 30.6

Results Logic & Guidance 8.2

Results Layout -22.4

Results Filtering & Sorting 16.3

Total score: 6

  • Query Types Score: -4.1

    • Guideline #1 32.7 Adhered High
    • Guideline #2 -16.3 Violated Low
    • Guideline #3 0 Neutral
    • Guideline #4 -10.2 Violated Low
    • Guideline #5 0 Not Applicable
    • Guideline #6 14.3 Adhered Low
    • Guideline #7 0 Neutral
    • Guideline #8 -20.4 Violated High
    • Guideline #9 -20.4 Violated High
    • Guideline #10 0 Not Applicable
    • Guideline #11 16.3 Adhered High
    • Guideline #12 0 Not Applicable
  • Search Form & Logic Score: -22.4

    • Guideline #13 0 Not Applicable
    • Guideline #14 -24.5 Violated High
    • Guideline #15 20.4 Issue Resolved
    • Guideline #16 -14.3 Violated Low
    • Guideline #17 0 Not Applicable
    • Guideline #18 0 Not Applicable
    • Guideline #19 -20.4 Violated High
    • Guideline #20 16.3 Adhered High
    • Guideline #21 0 Not Applicable
    • Guideline #22 0 Not Applicable
  • Autocomplete Score: 30.6

    • Guideline #23 24.5 Adhered High
    • Guideline #24 -12.2 Violated Low
    • Guideline #25 -12.2 Violated High
    • Guideline #26 10.2 Adhered Low
    • Guideline #27 24.5 Adhered High
    • Guideline #28 -20.4 Violated High
    • Guideline #29 16.3 Adhered High
  • Results Logic & Guidance Score: 8.2

    • Guideline #30 -14.3 Violated Low
    • Guideline #31 -14.3 Violated Low
    • Guideline #32 24.5 Adhered High
    • Guideline #33 0 Not Applicable
    • Guideline #34 12.2 Adhered High
    • Guideline #35 20.4 Issue Resolved
    • Guideline #36 -20.4 Violated High
    • Guideline #37 0 Not Applicable
  • Results Layout Score: -22.4

    • Guideline #38 -20.4 Violated High
    • Guideline #39 -32.7 Violated High
    • Guideline #40 32.7 Adhered High
    • Guideline #41 28.6 Issue Resolved
    • Guideline #42 -10.2 Violated Low
    • Guideline #43 -20.4 Violated High
    • Guideline #44 0 Neutral
    • Guideline #45 0 Neutral
  • Results Filtering & Sorting Score: 16.3

    • Guideline #46 32.7 Adhered High
    • Guideline #47 -16.3 Violated Low
    • Guideline #48 28.6 Adhered High
    • Guideline #49 14.3 Adhered Low
    • Guideline #50 -28.6 Violated High
    • Guideline #51 -20.4 Violated High
    • Guideline #52 0 Not Applicable
    • Guideline #53 -20.4 Violated High
    • Guideline #54 -20.4 Violated High
    • Guideline #55 20.4 Adhered High
    • Guideline #56 -16.3 Violated High
    • Guideline #57 24.5 Adhered High
    • Guideline #58 20.4 Adhered High
    • Guideline #59 -10.2 Violated Low
    • Guideline #60 8.2 Issue Resolved

Industry Comparison

A total of 3 sites were benchmarked in the Office Supplies industry, of which OfficeMax ranks 3. This makes the site...

Not as good as:

Better than:

None – this is the worst site in the industry

Search Design

There's a total of 4 screenshots of OfficeMax's search implementation, marked up with 37 highlights of usability best (and worst) practices.

Tip: See the full-size screenshots by clicking the thumbnails below or clicking the arrows on the edge of the page.

Page 1 of 4 Search Field

On this page there's 7 highlights (pro only) outlining what OfficeMax are doing right and wrong.

Tip: Navigate using the arrows on the left and right of the page.

OfficeMax's Search Field

Page 2 of 4 Autocomplete Suggestions

On this page there's 8 highlights (pro only) outlining what OfficeMax are doing right and wrong.

Tip: Navigate using the arrows on the left and right of the page.

OfficeMax's Autocomplete Suggestions

Guideline #25

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Guideline #28

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Guideline #26

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Guideline #27

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Guideline #24

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Guideline #32

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Page 3 of 4 Search Results Page

On this page there's 21 highlights (pro only) outlining what OfficeMax are doing right and wrong.

Tip: Navigate using the arrows on the left and right of the page.

OfficeMax's Search Results Page

Guideline #50

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Guideline #14

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Guideline #19

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Guideline #16

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Guideline #30

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Guideline #34

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Guideline #36

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Guideline #38

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Guideline #42

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Guideline #39

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Guideline #43

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Guideline #46

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Guideline #56

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Guideline #48

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Guideline #49

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Guideline #54

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Guideline #55

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Guideline #59

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Guideline #53

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Guideline #51

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Guideline #47

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Page 4 of 4 No Results Page

On this page there's 1 highlight (pro only) outlining what OfficeMax are doing right and wrong.

Tip: Navigate using the arrows on the left and right of the page.

OfficeMax's No Results Page

Guideline #31

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