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OfficeMax’s Search UX

This is a usability benchmark of the e-commerce search experience of OfficeMax and 49 other sites. The overall performance of OfficeMax is all but broken. OfficeMax's search experience in particular suffers from usability issues caused by broken Results Filtering & Sorting, Results Layout, and Search Form & Logic.

Rank: #38 of 50

Usability Score: 11

URL: officemax.com

Reviewed by: Christian Holst

Poor
Acceptable
Good

Overall Search UX Performance

60 Guidelines · Score: 11.0

“Broken” Performance

Query Types

12 Guidelines · Score: -6.8

“Broken” Performance
Guideline #1: Adhered High · Score: 54.5
Guideline #2: Violated Low · Score: -27.3
Guideline #3: Neutral · Score: 0.0
Guideline #4: Violated Low · Score: -17.0
Guideline #5: Not Applicable · Score: 0.0
Guideline #6: Adhered Low · Score: 23.9
Guideline #7: Neutral · Score: 0.0
Guideline #8: Violated High · Score: -34.1
Guideline #9: Violated High · Score: -34.1
Guideline #10: Not Applicable · Score: 0.0
Guideline #11: Adhered High · Score: 27.3
Guideline #12: Not Applicable · Score: 0.0
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Search Form & Logic

10 Guidelines · Score: -37.5

“Broken” Performance
Guideline #13: Not Applicable · Score: 0.0
Guideline #14: Violated High · Score: -40.9
Guideline #15: Issue Resolved · Score: 34.1
Guideline #16: Violated Low · Score: -23.9
Guideline #17: Not Applicable · Score: 0.0
Guideline #18: Not Applicable · Score: 0.0
Guideline #19: Violated High · Score: -34.1
Guideline #20: Adhered High · Score: 27.3
Guideline #21: Not Applicable · Score: 0.0
Guideline #22: Not Applicable · Score: 0.0
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Autocomplete

7 Guidelines · Score: 51.1

Guideline #23: Adhered High · Score: 40.9
Guideline #24: Violated Low · Score: -20.4
Guideline #25: Violated High · Score: -20.4
Guideline #26: Adhered Low · Score: 17.0
Guideline #27: Adhered High · Score: 40.9
Guideline #28: Violated High · Score: -34.1
Guideline #29: Adhered High · Score: 27.3
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Results Logic & Guidance

8 Guidelines · Score: 13.6

Guideline #30: Violated Low · Score: -23.9
Guideline #31: Violated Low · Score: -23.9
Guideline #32: Adhered High · Score: 40.9
Guideline #33: Not Applicable · Score: 0.0
Guideline #34: Adhered High · Score: 20.4
Guideline #35: Issue Resolved · Score: 34.1
Guideline #36: Violated High · Score: -34.1
Guideline #37: Not Applicable · Score: 0.0
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Results Layout

8 Guidelines · Score: -37.5

“Broken” Performance
Guideline #38: Violated High · Score: -34.1
Guideline #39: Violated High · Score: -54.5
Guideline #40: Adhered High · Score: 54.5
Guideline #41: Issue Resolved · Score: 47.7
Guideline #42: Violated Low · Score: -17.0
Guideline #43: Violated High · Score: -34.1
Guideline #44: Neutral · Score: 0.0
Guideline #45: Neutral · Score: 0.0
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Results Filtering & Sorting

15 Guidelines · Score: 27.3

“Broken” Performance
Guideline #46: Adhered High · Score: 54.5
Guideline #47: Violated Low · Score: -27.3
Guideline #48: Adhered High · Score: 47.7
Guideline #49: Adhered Low · Score: 23.9
Guideline #50: Violated High · Score: -47.7
Guideline #51: Violated High · Score: -34.1
Guideline #52: Not Applicable · Score: 0.0
Guideline #53: Violated High · Score: -34.1
Guideline #54: Violated High · Score: -34.1
Guideline #55: Adhered High · Score: 34.1
Guideline #56: Violated High · Score: -27.3
Guideline #57: Adhered High · Score: 40.9
Guideline #58: Adhered High · Score: 34.1
Guideline #59: Violated Low · Score: -17.0
Guideline #60: Issue Resolved · Score: 13.6
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All 50 sites were benchmarked across the 60 guidelines from the E-Commerce Search usability study. During our evaluation, the search engine and interface of OfficeMax adhered to 21 usability guidelines, violated 24, and scored neutral on 4 occasions, while a remaining 11 guidelines weren’t applicable.

See methodology to read up on the evaluation criteria and scoring algorithm.

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Industry Comparison: Office Supplies

Overall OfficeMax ranks 38 when comparing their on-site e-commerce search UX against the search experience on the 49 other major US e-commerce sites in the benchmark, and ranks 3 in the Office Supplies industry.

Poor
Acceptable
Good

2. Staples

3. OfficeMax

“Broken” Performance
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