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Nordstrom’s Search UX

This is a usability benchmark of the e-commerce search experience of Nordstrom and 49 other sites. The overall performance of Nordstrom is acceptable. Notably, Nordstrom's on-site search performance is hampered by broken Results Filtering & Sorting and poor Results Layout, although this is helped somewhat by state of the art Query Types and Results Logic & Guidance.

Rank: #13 of 50

Usability Score: 436

URL: nordstrom.com

Reviewed by: Thomas Grønne

Poor
Acceptable
Good

Overall Search UX Performance

60 Guidelines · Score: 436.1

Query Types

12 Guidelines · Score: 241.9

“State of the Art” Performance
Guideline #1: Adhered High · Score: 54.5
Guideline #2: Adhered High · Score: 54.5
Guideline #3: Adhered High · Score: 34.1
Guideline #4: Adhered High · Score: 34.1
Guideline #5: Not Applicable · Score: 0.0
Guideline #6: Adhered Low · Score: 23.9
Guideline #7: Adhered High · Score: 47.7
Guideline #8: Violated High · Score: -34.1
Guideline #9: Not Applicable · Score: 0.0
Guideline #10: Not Applicable · Score: 0.0
Guideline #11: Adhered High · Score: 27.3
Guideline #12: Not Applicable · Score: 0.0
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Search Form & Logic

10 Guidelines · Score: 81.8

Guideline #13: Not Applicable · Score: 0.0
Guideline #14: Violated High · Score: -40.9
Guideline #15: Violated High · Score: -34.1
Guideline #16: Adhered High · Score: 47.7
Guideline #17: Issue Resolved · Score: 34.1
Guideline #18: Not Applicable · Score: 0.0
Guideline #19: Adhered High · Score: 34.1
Guideline #20: Adhered High · Score: 27.3
Guideline #21: Adhered High · Score: 13.6
Guideline #22: Not Applicable · Score: 0.0
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Autocomplete

7 Guidelines · Score: 105.6

Guideline #23: Adhered High · Score: 40.9
Guideline #24: Adhered Low · Score: 20.4
Guideline #25: Violated High · Score: -20.4
Guideline #26: Issue Resolved · Score: 34.1
Guideline #27: Adhered High · Score: 40.9
Guideline #28: Adhered Low · Score: 17.0
Guideline #29: Violated High · Score: -27.3
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Results Logic & Guidance

8 Guidelines · Score: 143.1

“State of the Art” Performance
Guideline #30: Issue Resolved · Score: 47.7
Guideline #31: Adhered High · Score: 47.7
Guideline #32: Neutral · Score: 0.0
Guideline #33: Not Applicable · Score: 0.0
Guideline #34: Violated High · Score: -20.4
Guideline #35: Adhered High · Score: 34.1
Guideline #36: Issue Resolved · Score: 34.1
Guideline #37: Not Applicable · Score: 0.0
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Results Layout

8 Guidelines · Score: -6.8

Guideline #38: Violated High · Score: -34.1
Guideline #39: Issue Resolved · Score: 54.5
Guideline #40: Adhered High · Score: 54.5
Guideline #41: Violated High · Score: -47.7
Guideline #42: Violated Low · Score: -17.0
Guideline #43: Violated Low · Score: -17.0
Guideline #44: Neutral · Score: 0.0
Guideline #45: Neutral · Score: 0.0
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Results Filtering & Sorting

15 Guidelines · Score: -129.5

“Broken” Performance
Guideline #46: Violated High · Score: -54.5
Guideline #47: Violated High · Score: -54.5
Guideline #48: Violated High · Score: -47.7
Guideline #49: Issue Resolved · Score: 47.7
Guideline #50: Violated High · Score: -47.7
Guideline #51: Violated High · Score: -34.1
Guideline #52: Not Applicable · Score: 0.0
Guideline #53: Issue Resolved · Score: 34.1
Guideline #54: Violated High · Score: -34.1
Guideline #55: Adhered High · Score: 34.1
Guideline #56: Not Applicable · Score: 0.0
Guideline #57: Adhered High · Score: 40.9
Guideline #58: Adhered High · Score: 34.1
Guideline #59: Violated High · Score: -34.1
Guideline #60: Violated High · Score: -13.6
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All 50 sites were benchmarked across the 60 guidelines from the E-Commerce Search usability study. During our evaluation, the search engine and interface of Nordstrom adhered to 28 usability guidelines, violated 18, and scored neutral on 3 occasions, while a remaining 11 guidelines weren’t applicable.

See methodology to read up on the evaluation criteria and scoring algorithm.

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Industry Comparison: Apparel & Accessories

Overall Nordstrom ranks 13 when comparing their on-site e-commerce search UX against the search experience on the 49 other major US e-commerce sites in the benchmark, and ranks 2 in the Apparel & Accessories industry.

Poor
Acceptable
Good

2. Nordstrom

6. Gap

“Broken” Performance
“Broken” Performance
“Broken” Performance

9. Zulily

“Broken” Performance

10. Gilt

“Broken” Performance
“Broken” Performance

12. J.Crew

“Broken” Performance
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