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E-Commerce Search Reviews

A benchmark of 50 e-commerce search engines ranked by usability

  • This benchmark database is based on usability reviews of 3,000 search elements on 50 sites across 6 themes.
  • Each site’s overall search user experience is reflected in the list below while the scatterplot shows site score distributions within the 6 themes.
  • Click on a site in the graph or the list to see its full search experience and performance.
  • Tip: you can also navigate by page type.

Amazon #1

Usability Score: 1,216

Pay special attention to their:

Search Form & Logic

Autocomplete

Walmart #2

Usability Score: 1,111

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Search Form & Logic

Results Filtering & Sorting

Newegg #3

Usability Score: 975

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Autocomplete

Search Form & Logic

Wayfair #4

Usability Score: 808

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Results Logic & Guidance

Autocomplete

Sears #5

Usability Score: 743

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Search Form & Logic

Results Logic & Guidance

YourSite.com #?

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Lowe's #6

Usability Score: 620

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Autocomplete

Results Filtering & Sorting

Walgreens #7

Usability Score: 607

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Results Filtering & Sorting

Results Logic & Guidance

Office Depot #8

Usability Score: 592

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Results Logic & Guidance

Query Types

Staples #9

Usability Score: 521

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Results Filtering & Sorting

Autocomplete

Build.com #10

Usability Score: 497

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Query Types

Search Form & Logic

Shoebuy.com #11

Usability Score: 477

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Search Form & Logic

Autocomplete

Home Depot #12

Usability Score: 453

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Results Filtering & Sorting

Query Types

Nordstrom #13

Usability Score: 436

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Results Filtering & Sorting

Query Types

Hayneedle #14

Usability Score: 423

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Autocomplete

Results Filtering & Sorting

Overstock #15

Usability Score: 361

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Results Filtering & Sorting

Results Logic & Guidance

Etsy #16

Usability Score: 320

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Results Filtering & Sorting

Autocomplete

Crate & Barrel #17

Usability Score: 283

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Results Filtering & Sorting

Query Types

American Eagle Outfitters #18

Usability Score: 272

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Results Logic & Guidance

Query Types

Musician's Friend #19

Usability Score: 259

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Results Filtering & Sorting

Results Layout

J.C. Penney #20

Usability Score: 248

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Results Filtering & Sorting

Results Layout

Disney Store #21

Usability Score: 239

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Results Filtering & Sorting

Search Form & Logic

Grainger #22

Usability Score: 219

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Results Logic & Guidance

Results Layout

drugstore.com #23

Usability Score: 212

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Results Logic & Guidance

Results Filtering & Sorting

Macy's #24

Usability Score: 204

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Results Logic & Guidance

Query Types

Neiman Marcus #25

Usability Score: 156

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Results Logic & Guidance

Results Layout

Target #26

Usability Score: 153

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Query Types

Results Logic & Guidance

Northern Tool #27

Usability Score: 147

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Results Filtering & Sorting

Results Layout

CDW #28

Usability Score: 144

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Query Types

Results Filtering & Sorting

Foot Locker #29

Usability Score: 144

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Search Form & Logic

Results Logic & Guidance

Williams-Sonoma #30

Usability Score: 144

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Query Types

Results Filtering & Sorting

REI #31

Usability Score: 105

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Results Layout

Query Types

Crutchfield #32

Usability Score: 99

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Query Types

Results Filtering & Sorting

Toys'R'Us #33

Usability Score: 85

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Results Logic & Guidance

Query Types

Best Buy #34

Usability Score: 81

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Results Filtering & Sorting

Query Types

Rakuten #35

Usability Score: 81

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Results Filtering & Sorting

Search Form & Logic

TigerDirect #36

Usability Score: 28

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Results Filtering & Sorting

Query Types

CVS #37

Usability Score: 28

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Query Types

Results Filtering & Sorting

OfficeMax #38

Usability Score: 11

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Results Filtering & Sorting

Results Layout

Gap #39

Usability Score: -7

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Results Filtering & Sorting

Autocomplete

Dick's Sporting Goods #40

Usability Score: -44

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Results Filtering & Sorting

Autocomplete

Costco #41

Usability Score: -48

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Results Filtering & Sorting

Query Types

L.L. Bean #42

Usability Score: -156

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Results Filtering & Sorting

Results Layout

Urban Outfitters #43

Usability Score: -173

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Results Filtering & Sorting

Results Logic & Guidance

Sephora #44

Usability Score: -208

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Results Filtering & Sorting

Results Logic & Guidance

Zulily #45

Usability Score: -221

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Results Filtering & Sorting

Results Logic & Guidance

Gilt #46

Usability Score: -263

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Results Filtering & Sorting

Query Types

Ann Taylor #47

Usability Score: -311

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Results Filtering & Sorting

Results Logic & Guidance

Cabela's #48

Usability Score: -313

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Results Filtering & Sorting

Results Layout

Kohl's #49

Usability Score: -316

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Results Filtering & Sorting

Results Layout

J.Crew #50

Usability Score: -432

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Query Types

Results Filtering & Sorting

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