After months of user testing and research, the most significant usability study on e-commerce checkouts is ready.
We’ve tested 15 of the biggest e-commerce sites and boiled it all down to 63 actionable guidelines that will help you get the lowest possible shopping cart abandonment rate.
“It's a very useful study.”
Geoff Canyon, Director of Product Management at Answers.com
“Great UX report on checkout forms/process we have used in a few audits recently.”
Chuck Longanecker, Founder of UX studio Digital Telepathy
The findings in this report are based on our own original research study. A group of users in the age range of 20‐58 were recruited to test the checkout user experience on 15 of the largest e‐commerce websites. The tested checkout steps range all the way from "shopping cart" to "completed sale" – the entire checkout process.
In total, the test subjects encountered more than 500 usability issues during the study. These 500+ usability issues have been distilled into 63 checkout user experience guidelines, each marked with a "severity" and "frequency" factor – providing you with concise design guidelines that will help you improve the performance of your checkout process.
“The report is based on facts and includes many pragmatic, fully tested and easily implementable actions.”
Tom Wilson, President of The CareGiver Partnership
“Best checkout report I've read to date.”
Rikard Stolz, E-Commerce Optimization Manager
Based on the findings from the research study we’ve benchmarked the checkout processes of the top 100 grossing e-commerce sites in the US. This has lead to the most comprehensive e-commerce checkout database in the world with 508 checkout steps reviewed, 975 screenshots, and 3,000+ examples of the 63 checkout usability guidelines presented in the report.
When you purchase the checkout usability report you also get full access to this interactive database. It is fully integrated with the report so you have the top 100 e-commerce sites as concrete examples and inspiration for how to implement each checkout usability guideline.
Furthermore the benchmark database include tools that allow you to review your own (or your clients’) checkout process and see how it stacks up against the competition.
“.. Worth every dollar. It's well done, good looking and simply very useful.”
Jan Jursa, curator of IATV and the UX Storytellers book
|eConsultancy Checkout Optimization Guide||Baymard Institute E-Commerce Checkout Usability||Nielsen Norman Group E-Commerce User Experience|
|Pages:||66 pages||192 pages||2,140 pages|
|Guidelines:||70 guidelines||63 guidelines||874 guidelines|
|Source:||Author’s thoughts||User testing||User testing|
|Benchmark:||No||Yes, 100 sites reviewed||No|
|Review tool:||No||Yes, interactive auditing tool||No|
|Refund:||No||Yes, 14 days full refund||No|
“Thank you for your great work - compact, insightful and helpful!”
Holger Maasen, Information architect and owner of IAMA.de
Get your copy of this report instantly delivered as a PDF file for $150, and start lowering your shopping cart abandonment rate at only $2.4 per actionable usability guideline.
Refund policy: We stand by our research and offer you a full 14 days “no questions asked” refund. If you’re not satisfied, simply e-mail us at email@example.com for a full refund.
The benchmark database has four components:
The report and Baymard Pro account are intended for internal use - for you and your team.
You and your team are allowed to both print and digitally distribute the report to employees within your own organization (i.e. within the same legal entity), as long as it is not accessible to anyone outside it.
We trust our customers, so all reports we sell are unrestricted – this means that no DRM or other restrictive technologies are used.
“This is very, very useful! Let me check what we can do to improve the usability in the Smashing Shop.” References: Baymard Research
“I can not tell you how much help your benchmark studies have been for our company, e-commerce and UX teams. We have used and continue to use these reports for baseline benchmarks as we build test protocols or eye tracking scripts etc in lab.” References: Baymard Research
“These reports are fabulous. The content is exactly what our team has been looking for, and so much more! Extremely helpful, thank you!” References: Baymard Research
“I just purchased your E-Commerce Checkout Usability guide today and it is fantastic. I will certainly be recommending it to my friends in the E-Commerce industry [...]” References: Checkout Usability Research
“I have found the M-Commerce and E-Commerce reports very useful, thank you!” References: Baymard Research
“Really good rundown on all these thing. I definitely think we got a lot of value out of it, and we’re excited to get it all in and do some A/B testing on this.” References: Checkout Audit
“We implemented the majority of your checkout recommendations and a/b tested most of them, in every instance your recommendation provided the catalyst for us to make an improvement. Your approach and methodology has proven itself to be valuable. Now, when a new report comes out from your office we just buy it right away.” References: Baymard Research
“It is immensely valuable having a thorough, independent study to help validate my work and in particular, help facilitate buy-off from stakeholders. Baymard has quickly become one of my most trusted resources for the UX/UI field.” References: Baymard Research
“It's a very useful study.” References: Checkout Usability Research
“I am just thrilled by this study, it's helped me in the construction of my online store checkout. All points in this study make incredible sense, and I cannot help but incorporate all of these suggestions. Incredible.” References: Checkout Usability Research
“I wanted to write you a note to tell you how much I've gotten out of the Usability Benchmark I bought this Summer. We often get asked to for help with checkout usability and I often refer people your way. Keep up the great work!” References: Checkout Usability Research
“I love the information that you guys provide and have bought a couple of reports. Love them.” References: Baymard Research
“I've already made good use of your study. I found it to be well done, well structured [..] So thanks a lot!” References: Checkout Usability Research
“I must say that I have enjoyed reading your checkout study. It has some great tips which we will be applying to our own business.” References: Checkout Usability Research
“Great piece of work! I have referred to it dozens of times in the last few weeks as we're building a new cart.” References: Checkout Usability Research
“I like your checklist very much it helped very well in optimization projects.” References: Checkout Usability Research
“Every 10 years or so comes a report on usability for e-commerce sites that is really worth buying.” References: Checkout Usability Research
“The purchase price of this guide is absolutely nothing compared to the benefits you'll get!” References: Checkout Usability Research
“I think your report is excellent.” References: Checkout Usability Research
“We purchased your wonderful e-commerce usability report and it is in fact very useful to our current work and research.” References: Checkout Usability Research
“We have been very impressed with your work on the Checkout Usability report. [... Our] 4.0 release will include many of your useful guidelines.” References: Checkout Usability Research
“An invaluable e-commerce tool that is easy to read and full of practical suggestions. It impressed our digital team so much that our entire checkout experience has been designed using the 63 suggested guidelines. If you sell online, your business should be reading this study.” References: Checkout Usability Research
“I really enjoy what you guys do. I bought your guide over a year ago to help a large website I consult to improve their checkout.” References: Checkout Usability Research
“Thank you for your great work - compact, insightful and helpful!” References: Checkout Usability Research
“Best checkout report I've read to date.” References: Checkout Usability Research
“The report is based on facts and includes many pragmatic, fully tested and easily implementable actions.” References: Checkout Usability Research