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Checkout Usability Benchmark

Get access to the world’s most comprehensive e-commerce checkout database, with 3,000+ examples of best (and worst) practice from the top 100 grossing e-commerce sites

With 975 annotated and categorized screenshots you get plenty of inspiration on how top grossing e-commerce sites have solved their checkout design challenges and how to design your own checkout process.

With the included tool for reviewing your own site you can compare your checkout against industry players and learn where you’ve still got room for improvement.

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“It's a very useful study.”

Geoff Canyon, Director of Product Management at Answers.com

Based on Usability Research

This benchmark is based on our own original usability research study. A group of users in the age range of 20‐58 were recruited to test the checkout user experience on 15 of the largest e‐commerce websites.

In total, the test subjects encountered more than 500 usability issues during the study. These 500+ usability issues have been analyzed and distilled into 63 checkout user experience guidelines – providing you with 63 concise design guidelines that will help you improve the performance of your checkout process.

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“Great UX report on checkout forms/process we have used in a few audits recently.”

Chuck Longanecker, Founder of UX studio Digital Telepathy

Is your checkout better than Apple’s, Amazon’s or Walmart’s?

Based on the findings from the research study we’ve benchmarked the checkout process of the top 100 grossing e-commerce sites. This has lead to the most comprehensive e-commerce checkout database in the world with 508 checkout steps reviewed, 975 screenshots, and 3,000+ examples of how to implement each of the 63 checkout usability guidelines.

Furthermore the benchmark database include tools that allow you to score your own (or your clients’) checkout process and see how it stacks up against the competition and the top 100 e-commerce sites, showing you who has the best checkout.

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8 of the 100 benchmarked sites

“Best checkout report I've read to date.”

Rikard Stolz, E-Commerce Optimization Manager

Includes the Checkout Usability Report

The user research study originally resulted in a 192-page report with 63 actionable checkout usability guidelines for improving your checkout process and lower your abandonment rate.

The report is already being used by numerous Fortune 500 and top 100 grossing e-commerce sites, as well as hundreds of smaller shops, web agencies and user experience consultants.

The benchmark and report are fully integrated and together they comprise a powerful research-based, yet pragmatic, resource for improving your checkout process.

Learn more about the E-Commerce Checkout Usability report

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“The report is based on facts and includes many pragmatic, fully tested and easily implementable actions.”

Tom Wilson, President of The CareGiver Partnership

What You Get

Full access to the Checkout Usability Benchmark database with:

  1. 508 checkout steps of the top 100 grossing e-commerce sites reviewed
  2. 975 screenshots with 3,000+ best (and worst) practice examples
  3. 63 research based checkout usability guidelines
  4. An interactive tool for reviewing your own (or clients’) checkout process and see how it stacks up against the competition

Plus: a digital copy of the E-Commerce Checkout Usability report.

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“Thank you for your great work - compact, insightful and helpful!”

Holger Maasen, Information architect and owner of IAMA.de

Get access now

Get instant access to the benchmark database + a digital copy of the checkout usability report for $150, and start lowering your cart abandonment rate with comprehensive checkout usability research.

Get Benchmark & Report

Refund policy: We stand by our research and offer you a full 14 days “no questions asked” refund. If you’re not satisfied, simply e-mail us at christian@baymard.com for a full refund.

Benchmark details

The benchmark database has four components:

  • Review: Interactive checklist for reviewing your own sites
  • Guidelines: 63 usability guidelines with examples from the 100 benchmarked sites
  • Top 100: The checkout processes of the top 100 grossing e-commerce sites
  • Step type: Navigate the checkout processes by type of checkout step

Report details

  • Title: E-Commerce Checkout Usability
  • Authors: Jamie Appleseed, Christian Holst
  • ISBN: 978-87-994365-2-1
  • Published: June 2013
  • Delivery: Instant PDF-download (DRM-free), 35mb
  • Content: 192 pages, 63 guidelines

Report license

The report and Baymard Pro account are intended for internal use - for you and your team.

You and your team are allowed to both print and digitally distribute the report to employees within your own organization (i.e. within the same legal entity), as long as it is not accessible to anyone outside it.

We trust our customers, so all reports we sell are unrestricted – this means that no DRM or other restrictive technologies are used.

Authors

Research is conducted and published by Baymard Institute, and written by its two founders:

  • Christian Holst – User experience engineer with a master's degree from the Technical University of Denmark. He has worked with designing user experiences in both the hearing aid and the credit card industry before co-founding Baymard Institute 2009.
  • Jamie Appleseed – Has a decade's worth of work experience designing and coding websites, with a focus on user experience. He has worked as lead developer on numerous web projects at web agency Spoiled Milk before co-founding Baymard Institute in 2009.

Baymard Institute’s research is used by:

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@lowresolution

“Excellent check-out usability benchmark of the world's top 100 grossing e-commerce sites from Baymard Institute http://t.co/oIqCZ5Sb”

“This is very, very useful! Let me check what we can do to improve the usability in the Smashing Shop.

@jbillingsley

“@OptimiseOrDie @paulrouke Best checkout resource has to be from the Baymard Institute guys: http://t.co/38LO0dG4”

“I can not tell you how much help your benchmark studies have been for our company, e-commerce and UX teams. We have used and continue to use these reports for baseline benchmarks as we build test protocols or eye tracking scripts etc in lab.

@jackzerby

“Just read through all 144 pages of the @Baymard E-Commerce checkout usability report. Amazing stuff, very helpful. http://t.co/tPcbHKFm”

@johnsonstevec

“This #ecommerce checkout guide is worth every penny. Highly recommended. #cro http://t.co/FPVAYDr1”

“These reports are fabulous. The content is exactly what our team has been looking for, and so much more! Extremely helpful, thank you!

“I just purchased your E-Commerce Checkout Usability guide today and it is fantastic. I will certainly be recommending it to my friends in the E-Commerce industry [...]

“I have found the M-Commerce and E-Commerce reports very useful, thank you!

“Really good rundown on all these thing. I definitely think we got a lot of value out of it, and we’re excited to get it all in and do some A/B testing on this.

“We implemented the majority of your checkout recommendations and a/b tested most of them, in every instance your recommendation provided the catalyst for us to make an improvement. Your approach and methodology has proven itself to be valuable. Now, when a new report comes out from your office we just buy it right away.

“It is immensely valuable having a thorough, independent study to help validate my work and in particular, help facilitate buy-off from stakeholders. Baymard has quickly become one of my most trusted resources for the UX/UI field.

@DeloitteDIGI_US

“The state of #eCommerce checkout design 2012 (via @smashingmag): http://t.co/YaGKoteV #UX”

“It's a very useful study.

@dtelepathy

“Great UX report on shopping cart checkout forms/process we have used in a few audits recently. http://t.co/vkpeYOAS”

“I am just thrilled by this study, it's helped me in the construction of my online store checkout. All points in this study make incredible sense, and I cannot help but incorporate all of these suggestions. Incredible.

@VeInteractive

“A very useful guide to compare your checkout to the top 100 e-Commerce retailers. http://t.co/Bigqetps”

“I wanted to write you a note to tell you how much I've gotten out of the Usability Benchmark I bought this Summer. We often get asked to for help with checkout usability and I often refer people your way. Keep up the great work!

@chauhongpham

“Love Baymard's Checkout Usability Report, http://t.co/zPb64Auk. A must read for E-Comm UX teams.”

@IATV

“Usability research: 'E-Commerce Checkout Usability. Exploring the user's checkout experience' Great! http://bit.ly/gu9MlU (baymard.com)”

“I love the information that you guys provide and have bought a couple of reports. Love them.

@DesignUXUI

“If you are a User Experience Designer and have not read this report on check out form usability, than you should http://t.co/tdw0CKjY #UX”

@array_design

“Geeking Out: “E-Commerce Checkout Usability” by Baymard Institute… I loves me some UX insights—http://t.co/GXxos8K3Nt | @Baymard”

@megfdavis

“Comprehensive #usability benchmark of Top 100 Grossing E-commerce sites by @Baymard http://t.co/96SZ71Yv .. love the visual navigation”

@3dcart

“Must read for merchants & designers: The State Of #ECommerce Checkout Design 2012 http://t.co/bHiSUFko via @smashingmag”

@maxciccotosto

“designing a checkout experience? This is one of the coolest resource I've seen: http://t.co/CB1X2GTY”

@tarraschk

“RT @Vjeux: Screenshots of top 100 e-commerce UIs from carts to payments. Very informative http://t.co/Q9lBOWWb”

@Fluent_Studio

“'At least 59% of potential web shoppers abandon their shopping cart.' Another reminder of the need for user testing. http://bit.ly/dNvk9b”

@chris_bangs

“Wowsers, this is quite a list. RT @userfocus: A great resource for e-commerce checkout patterns http://t.co/oegZsyxu”

@WebSelecta

“WOW! A #usability benchmark of the top 100 grossing #ecommerce sites, with 500+ checkout steps reviewed http://t.co/k5Qg1Gql”

@aquazie

“after benchmarking checkouts for a couple of hours last week... this resource is magical http://t.co/ISKOfyGE”

@userfocus

“A great resource for e-commerce checkout patterns http://t.co/izns3qFS”

@jfgodin

“Some really good information about UX and shopping cart systems http://t.co/SnqlZwyu”

@SooperFantastic

“E-Commerce Checkout Usability. Double GGood. @Baymard http://t.co/yHZajLdU”

@cazazz

“59% of online shoppers abandon their cart. Imagine if that happened in physical stores! Usability research available: http://bit.ly/iarZXD”

“I've already made good use of your study. I found it to be well done, well structured [..] So thanks a lot!

“I must say that I have enjoyed reading your checkout study. It has some great tips which we will be applying to our own business.

“Great piece of work! I have referred to it dozens of times in the last few weeks as we're building a new cart.

“I like your checklist very much it helped very well in optimization projects.

“Every 10 years or so comes a report on usability for e-commerce sites that is really worth buying.

“The purchase price of this guide is absolutely nothing compared to the benefits you'll get!

“I think your report is excellent.

“We purchased your wonderful e-commerce usability report and it is in fact very useful to our current work and research.

“We have been very impressed with your work on the Checkout Usability report. [... Our] 4.0 release will include many of your useful guidelines.

“An invaluable e-commerce tool that is easy to read and full of practical suggestions. It impressed our digital team so much that our entire checkout experience has been designed using the 63 suggested guidelines. If you sell online, your business should be reading this study.

“I really enjoy what you guys do. I bought your guide over a year ago to help a large website I consult to improve their checkout.

“Thank you for your great work - compact, insightful and helpful!

“Best checkout report I've read to date.

“The report is based on facts and includes many pragmatic, fully tested and easily implementable actions.

See all 49 citations
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