Note: You have full access to this benchmark database in your Baymard Pro account.

L.L. Bean’s Search UX

This is a usability benchmark of the e-commerce search experience of L.L. Bean and 49 other sites. The overall performance of L.L. Bean is all but broken. L.L. Bean's search experience in particular suffers from usability issues caused by broken Results Filtering & Sorting, Results Layout, and Query Types. That said, their search experience performs well within Results Logic & Guidance.

Rank: #42 of 50

Usability Score: -156

URL: llbean.com

Reviewed by: Thomas Grønne

Poor
Acceptable
Good

Overall Search UX Performance

60 Guidelines · Score: -156.4

“Broken” Performance

Query Types

12 Guidelines · Score: -27.3

“Broken” Performance
Guideline #1: Adhered High · Score: 54.5
Guideline #2: Violated Low · Score: -27.3
Guideline #3: Adhered High · Score: 34.1
Guideline #4: Violated High · Score: -34.1
Guideline #5: Not Applicable · Score: 0.0
Guideline #6: Not Applicable · Score: 0.0
Guideline #7: Violated High · Score: -47.7
Guideline #8: Violated High · Score: -34.1
Guideline #9: Not Applicable · Score: 0.0
Guideline #10: Not Applicable · Score: 0.0
Guideline #11: Adhered High · Score: 27.3
Guideline #12: Not Applicable · Score: 0.0
Guideline content only available in Baymard Pro – Get Full Access

Search Form & Logic

10 Guidelines · Score: -27.3

“Broken” Performance
Guideline #13: Not Applicable · Score: 0.0
Guideline #14: Violated High · Score: -40.9
Guideline #15: Violated High · Score: -34.1
Guideline #16: Violated High · Score: -47.7
Guideline #17: Issue Resolved · Score: 34.1
Guideline #18: Not Applicable · Score: 0.0
Guideline #19: Adhered High · Score: 34.1
Guideline #20: Adhered High · Score: 27.3
Guideline #21: Not Applicable · Score: 0.0
Guideline #22: Not Applicable · Score: 0.0
Guideline content only available in Baymard Pro – Get Full Access

Autocomplete

7 Guidelines · Score: 54.5

Guideline #23: Adhered High · Score: 40.9
Guideline #24: Adhered Low · Score: 20.4
Guideline #25: Violated High · Score: -20.4
Guideline #26: Issue Resolved · Score: 34.1
Guideline #27: Adhered High · Score: 40.9
Guideline #28: Violated High · Score: -34.1
Guideline #29: Violated High · Score: -27.3
Guideline content only available in Baymard Pro – Get Full Access

Results Logic & Guidance

8 Guidelines · Score: 115.8

Guideline #30: Issue Resolved · Score: 47.7
Guideline #31: Adhered High · Score: 47.7
Guideline #32: Neutral · Score: 0.0
Guideline #33: Not Applicable · Score: 0.0
Guideline #34: Adhered High · Score: 20.4
Guideline #35: Violated High · Score: -34.1
Guideline #36: Issue Resolved · Score: 34.1
Guideline #37: Not Applicable · Score: 0.0
Guideline content only available in Baymard Pro – Get Full Access

Results Layout

8 Guidelines · Score: -61.3

“Broken” Performance
Guideline #38: Violated High · Score: -34.1
Guideline #39: Adhered Low · Score: 27.3
Guideline #40: Neutral · Score: 0.0
Guideline #41: Violated High · Score: -47.7
Guideline #42: Violated High · Score: -34.1
Guideline #43: Violated High · Score: -34.1
Guideline #44: Adhered High · Score: 27.3
Guideline #45: Adhered High · Score: 34.1
Guideline content only available in Baymard Pro – Get Full Access

Results Filtering & Sorting

15 Guidelines · Score: -211.3

“Broken” Performance
Guideline #46: Violated High · Score: -54.5
Guideline #47: Adhered High · Score: 54.5
Guideline #48: Violated High · Score: -47.7
Guideline #49: Violated High · Score: -47.7
Guideline #50: Adhered High · Score: 47.7
Guideline #51: Violated High · Score: -34.1
Guideline #52: Not Applicable · Score: 0.0
Guideline #53: Violated High · Score: -34.1
Guideline #54: Violated High · Score: -34.1
Guideline #55: Adhered High · Score: 34.1
Guideline #56: Not Applicable · Score: 0.0
Guideline #57: Violated High · Score: -40.9
Guideline #58: Violated High · Score: -34.1
Guideline #59: Violated High · Score: -34.1
Guideline #60: Adhered High · Score: 13.6
Guideline content only available in Baymard Pro – Get Full Access

All 50 sites were benchmarked across the 60 guidelines from the E-Commerce Search usability study. During our evaluation, the search engine and interface of L.L. Bean adhered to 21 usability guidelines, violated 24, and scored neutral on 2 occasions, while a remaining 13 guidelines weren’t applicable.

See methodology to read up on the evaluation criteria and scoring algorithm.

To read each guideline and review your own sites, you’ll need to get full access.

Industry Comparison: Apparel & Accessories

Overall L.L. Bean ranks 42 when comparing their on-site e-commerce search UX against the search experience on the 49 other major US e-commerce sites in the benchmark, and ranks 7 in the Apparel & Accessories industry.

Poor
Acceptable
Good

6. Gap

“Broken” Performance

7. L.L. Bean

“Broken” Performance
“Broken” Performance

9. Zulily

“Broken” Performance

10. Gilt

“Broken” Performance
“Broken” Performance

12. J.Crew

“Broken” Performance
Close overlay