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Mark Crowley
Senior UX Researcher, IE
Mark is a senior UX researcher at Baymard since 2018. He leads Baymard's UX research projects on product finding, covering Homepage & Category Navigation, Search, and Product Lists & Filtering. He has also conducted large-scale research specifically on Mobile UX and App UX. Mark has worked in UX since 2004, and has a Master's Degree in Technical Communication.
Mark Crowley is a Research Specialist in:
- Homepage & Category Navigation UX
- Search UX
- Product List & Filtering UX
- Mobile UX
- Mobile App UX
15 Articles by Mark Crowley
New Insurance UX Research: 3 Key Takeaways
August 25, 2026
Mobile App UX Trends: The Current State of Ecommerce App UX (11 Common Pitfalls & Best Practices)
April 14, 2026 (Updated)Popular
Announcing Baymard’s New Theme: Loyalty Program UX
December 9, 2025
Product List UX 2025: 8 Common Pitfalls & Best Practices (80% Have Serious Issues)
September 9, 2025 (Updated)Popular
Product Comparison UX: Always Provide Comparison Features for Spec-Driven Industries (17% Don’t)
September 6, 2022
Provide “Quick Views” for Visually Driven Products (50% Don’t)
August 9, 2022 Popular
Make It Clear Where Hit Areas in Visual Elements Lead: 33% of Sites Don’t
May 30, 2022
250+ New Examples Added from Large-Scale Testing on European Sites
November 9, 2021
Baymard Update: 13 New Case Studies and 3 New 2021 Benchmarks (Checkout, Product Page, and On-Site Search UX)
October 12, 2021
Combine Variations of Products into One List Item (12% Don’t)
September 7, 2021
New UX Research Study on Native Mobile Apps (incl. app usage rates)
June 15, 2021
Allow Sorting by “Price”, “User Rating”, “Best-Selling”, and “Newest” (64% Don’t Allow All 4)
April 20, 2021
Always Persist Users’ Search Queries (37% Don’t)
February 23, 2021
Return Users to the Same Place in the Product List When Returning from the Product Page (13% Don’t)
November 17, 2020
5 Essential Filter Types Users Need on Product Listing Pages (57% Don’t Offer All 5)
August 18, 2020