E-Commerce UX Research Articles

The below 350+ e-commerce UX articles are all based on Baymard’s 150,000+ hours of UX research. The articles represent just 5% of Baymard’s Premium research database. Join 60,000+ UX professionals and get a new article every week by email.

Our UX testing reveals that many users browsing sets struggle to confidently identify the exact items offered and how many of each are included. See our latest Furniture & Home Decor findings.

October 8, 2024

A subgroup of users relies on third-party payment options to complete their checkout — yet 21% of sites only accept 1 method. See our latest test findings on payment method UX.

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Our latest Mobile UX Benchmark consists of 138 leading e-commerce sites with 25,000+ Mobile Usability Scores and 14,000+ implementation examples. Here are 15 pitfalls.

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