Baymard Institute’s E-Commerce UX Certification is a specialized self-study program based on large-scale user experience (UX) research. It develops proficiency in applying the same UX design guidelines that power the world’s highest-performing e-commerce sites.
Baymard’s research is used by more than 3,000 e-commerce companies, researchers, and UX designers, from 80+ countries, and includes 71% of all Fortune 500 companies within e-commerce. This research is the foundation of our UX certification program.
Baymard Institute’s certification program focuses on e-commerce, but the depth of UX knowledge and understanding required to pass the exams has broad applications.
The program offers a foundation of highly-applicable UX knowledge for anyone interested in developing state-of-the-art user experiences including:
Regardless the level of certification you choose to pursue, note that this is not another “get a certificate for showing up” course. Passing the exams requires studying significant parts of Baymard’s 130,000+ hours of large-scale e-commerce UX research findings. Fortunately, our UX training platform guides you through the exact UX research findings for your certification level.
Upon completing any of the programs, you’ll have a deep knowledge of our industry-leading UX research findings – and be able to proof your substantial UX talent towards employers, clients, and partners, with Baymard UX certification.
Why should you choose Baymard Institute’s online program over other user experience certification courses?
Here are a few ways our program is different:
1. Curriculum rooted in extensive UX research
We have conducted 130,000+ hours of UX research and usability testing and distilled it into 680+ detailed UX guidelines for e-commerce sites. These insights set our program apart from courses that teach abstract concepts and methodology.
2. Specialization in actionable insights for e-commerce
Baymard Institute’s research and UX guidelines are already used by many of the world’s leading e-commerce sites, so you can be confident knowing your training and certification are built on up-to-the-minute best practices in the industry.
You’ll be learning from e-commerce experts about what makes websites convert well and what leads to usability issues with real users.
Additionally, you will apply your learning on a live site of your choosing using the built in assessment tool.
3. Recognition as a E-Commerce UX Practitioner, Professional, or Master
When you complete the program, you’ll be featured on our list of E-Commerce UX Certificants. Inclusion on this list certifies your high level of knowledge and expertise — specifically within e-commerce UX — to clients, colleagues, and current or future employers.
You’ll also receive a certification badge tailored to your level of certification that you can add to your website or LinkedIn profile to show you’ve completed extensive training and passed our series of challenging exams.
4. Qualification for in-demand jobs in UX
Certification provides a competitive edge and in-demand skills, whether you’re looking to start a career in UX design or advance in your current role.
If you’re working as a UX designer, certification will establish you as an expert in e-commerce and qualify you for higher positions with industry leaders. You’ll make a bigger impact in your work with a certification to prove the highly-applicable knowledge you bring to the table.
Certification is available in 3 skill levels: Practitioner, Professional, and Master.
For all skill levels, the certification process requires passing six challenging exams to demonstrate a thorough understanding of Baymard Institute’s e-commerce UX guidelines.
You will learn the material through a series of courses, each of which is tailored to your skill level and the six exam themes. More information about the training platform can be found on the UX training page.
The curriculum is flexible and entirely online, so you can learn at a pace that works for you and take the exams when you feel ready.
If you choose to pursue UX Master certification, you must pass an additional 'Site Review & Presentation' exam. The exam is open 4 times per year, and involves reviewing part of a live website using Baymard's interactive Review Tool and preparing a 15 minute presentation of your findings (prerecorded) for Baymard researchers to review.
Here’s a breakdown of our certification process:
Step 1: Join Baymard Premium and Purchase a Training Seat
A UX training seat gives a single person access to all 3 levels of UX certification, all courses, courses, and guest lectures.
Private individuals and freelancers: Sign up for the Personal plan that gives both Premium research access (standard industries only), and access to UX training & certification for one person at $720 per year.
Company access: First get company access to Baymard’s Premium research portal, at $1800 per year, covering your whole organization (unlimited users). Each UX training seat then costs $300 per year – largely the same as a conference ticket.
Learn more about enrolling in the UX training and certification program.
Step 2: Select the relevant degree and study at your own pace
Once you have access to the training platform, you can enroll in any degree that matches the level of UX certification you wish to pursue. The training platform will then guide you through a series of courses that will prepare you for exams tailored to the skill level you have selected.
The content within these courses consists of:
Each degree consists of 40- to 120- hours of learning content, divided across the six themes of e-commerce UX research.
Step 3: Pass all required exams
When you’ve completed a theme specific course and you feel confident in your knowledge of the material, you can attempt an exam.
You will have one attempt per week to pass each exam. You can at most attempt the same exam 4 times in a calendar year.
There is no time limit to complete the certification, and you can move through the training courses and exams on any schedule.
Step 4: Receive certification
Once you pass all six exams (plus the additional site review & presentation exam for UX Master certification), you’ll receive your certification badge and join our list of E-Commerce UX Certificants with an optional profile page on our website.
To pass each exam, you'll need to complete a training course corresponding to one theme of our research.
Training courses require anywhere from six hours (for UX Practitioner courses) to 20 hours (for UX Master courses) to complete, and cover between 30% and 80% of the our research-based UX guidelines covering common design pitfalls for e-commerce sites.
Each guideline focuses on a specific aspect, feature, or design pattern and documents what consistently causes issues for users and what consistently performs well. The guidelines include step-by-step explanations and screenshot examples of positive and negative implementations, including mobile interfaces.
Video module for a guideline in the Hompeage & Category research theme available within Baymard Premium.
After you have completed all of the training content for one of the themes you can consider taking the corresponding online exam.
The UX certification training courses includes access to 300+ video training modules (each covering an individual guideline within one of our six research themes) as well as our research articles from our catalog of 600+ detailed UX guidelines.
Depending on the certification skill level you choose, your training will cover 30% - 80% of the UX guidelines found in the following themes:
1.Homepage & Category Navigation
Covers 4 Topics and 41 Guidelines
This theme examines how users perceive the homepage, interpret category taxonomies, interact with the main navigation, and rely on intermediary category pages — all with the intent of arriving at the list of products that matches what they are looking for.
Covers 5 Topics and 49 Guidelines
This theme examines what users expect as they perform searches on e-commerce sites, what typically goes wrong in the process, why it goes wrong, and exactly what changes to make to avoid these issues. It covers search logic, search field design, autocomplete, and the results page.
3.Product Lists & Filtering
Covers 8 Topics and 101 Guidelines
This theme examines how sites can improve users’ ability to find, evaluate and select just a handful of products relevant to their needs from the hundreds of products shown on the product listing page. The findings apply to both category-based and search-results-based listing pages.
4.Product Details Page
Covers 12 Topics and 108 Guidelines
This theme examines how users interpret and interact with product pages, including how different types of page layouts and features like product images, specs, and descriptions impact users’ product evaluation and purchasing decisions.
5.Cart & Checkout
Covers 16 Topics and 141 Guidelines
This theme examines all the things that can go wrong in the last stage of the user’s purchasing cycle “from cart to completed order” and how to design a checkout that causes as few needless abandonments as possible. It also includes a high number of findings on general form field usability that apply to forms outside of checkout flows as well.
6.Accounts & Self-Service
Covers 7 Topics & 65 Guidelines
This theme examines how users access and interact with account and self-service pages, including how the types of account features provided and their discoverability and ease of use impact users’ ability to locate desired information and effectively manage their accounts.
If you are a private individual that wants personal access to Baymard's UX training & certification platform, one year of access costs USD 720 ($60/month but billed annually) - this includes access to all 3 levels of UX certification. Learn more about signup on the Personal plan.
Company access: Our e-commerce UX certification program and training platform is available on the Comprehensive, Specialty, and Organization plans in Baymard Premium.
Are you on the fence about whether this UX certification program is right for you?
Here are answers to some of the most common questions to help you decide:
You will have one chance per week to pass each exam. If you fail four attempts for a particular exam, that test will be locked for one year before four new attempts become available.
When you pass an exam, that passing grade never expires, so you can take as long as you need to complete the entire program. For example, you can take your first exam now, then wait two years to take the remaining tests, and still become UX certified once you’ve passed your final exam.
Once you’ve successfully completed all six exams, you will have earned your qualification as a “Certified E-Commerce UX [Master, Professional, or Practitioner] by Baymard Institute”. Your certification never expires, though the year in which you complete your certification is displayed on your certification badge. You can "renew" your certification by completing recertification exams for each theme, which will display an additional year on your certification badge for each year you renew your certification.
While a UX design certificate isn’t required to get a job as a UX professional, it can improve your chances of getting interviews and advancing your career. Specialized UX training — like Baymard’s E-Commerce UX Certification — is appealing to potential employers.
Baymard Institute’s program is self-paced, and you can move through the trainin courses and exams as fast (or slow) as you need or want to. Most students who successfully pass all six exams study for 30 to 120 hours over one to four months, depending on their chosen skill level and their existing UX proficiency.
The demand for UX designers is steadily increasing as the corporate world gains a greater understanding of the correlation of positive user experiences and higher conversion rates.
Glassdoor ranked UX as one of their top 50 jobs to have in 2022. CNN Money predicted that the demand for UX designers will grow by 13% from 2017 to 2027.
Becoming a Certified E-Commerce UX Practitioner, UX Professional, or UX Master is an excellent way to show current or potential employers, clients, and colleagues that you rank among the world’s top e-commerce UX experts.
If you’re already using Baymard Institute’s research catalog, pursuing certification only costs an additional 300 USD for a set on the training platform. By investing the time to study and get certified, you’ll gain valuable skills and a highly-respected designation.
If you’re ready to become certified, take the first step by exploring Baymard Institute’s UX Training page.
Personal access: If you’re joining privately on your own, sign up for the $720/y Personal plan (includes Premium standard industry research access for one person).
Company access: Get started today by choosing the right plan for your team, budget, and needs at Baymard Premium. If you need manager approval, you can find a PDF for managers outlining the UX training program.
If you already have Baymard Premium access: go to the Seat Management page to request an account administrator to grant you access to the training platform for 300 USD extra per year, which will give you access to all training courses and exams.
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