Jobs: Bogholder / Financial Customer Support / Accounts Receivables Employee: Working With Invoicing Our International Customers

Do you enjoy communicating with customers? Are you good at helping them solve their invoice payment issues?

We’re seeking a full-time remote Financial Customer Support / Accounts Receivables employee for our company.

Baymard Institute is an independent website research organization – with 45 employees in 9 different countries.

We sell digital services and remote consulting to 2,000 companies throughout America and Europe. Our customers range from small startups to leading brands and enterprises (such as Nike, Amazon, Google, etc.)

About Your Job at Baymard

Your role will be to handle all “accounts receivables” for Baymard, such as issuing invoices to customers, sending friendly reminders to customers about past due payments, getting Baymard set up in new customers’ ERP systems, filing VAT, preparing payroll and more. Your role and responsibilities can also cover other areas related to bookkeeping, accounting, and financial analysis, but that depends on your motivation.

You will be the only person working in this role, giving you lots of responsibility but also flexibility in how you perform your job and opportunities to grow within the role.

About You

For this role, you need to have high motivation for communicating with customers when it comes to invoicing and vendor setup.

Your exact education/work experience is less important. While a background in bookkeeping or “accounts payables” (i.e., bogholder, debitor bogholder, regnskabsmedarbejder, controller, etc.) would be obvious, it’s not a strict requirement. However, strong motivation for good communication with our customers (in written English) is essential to this role — for example, a background in customer support could also work.

We will train you in all the processes you don’t already know. As such, a desire to learn, be pragmatic, and be solution-oriented with each customer is essential since many of these foreign companies have their own systems and processes for submitting Purchase Orders, submitting invoices, and troubleshooting payments. All of our customers want to pay us, but many don’t pay us in time simply because they are very big organizations with bespoke and sometimes bureaucratic “invoice submittal processes”.

Language & Location

Working from Denmark is not required as Baymard has 99% of our customers outside Denmark; 85% of our approx. 45 employees are outside Denmark as well, and 100% of all internal and external communication will be in English. However, if you have the ability to read basic Danish, then it will be a plus (e.g., when it comes to the various financial tasks, SKAT communication, and interaction with the company founders who are based in Denmark, as well as communication with Danish authorities) along with knowledge of basic Danish bookkeeping rules (not a strict requirement).

Written English is critical to this role, and you will have to submit your application letter in English. (Note: a CV/resume in Danish is fine).

Your Daily Tasks

Your typical day-to-day tasks (60% of the time) will be:

• Issuing invoices for recurring services (e.g., UX audits, research access, training, etc.)
• Issuing invoices for one-off services (e.g., UX audits, one-time Baymard Premium payments, conference speaking fees, etc.)
• Matching incoming payments with invoices
• Onboarding vendors and being set up in the vendors’ ERP system (e.g., audit clients, training clients, premium clients, etc.)
• To follow up on past due invoices (e.g., audits, research access, training, etc.)
• To assist with clients’ payment issues
• Being the point of contact between Danish Tax authorities and the Danish bank sector

Other financial maintenance tasks (20% of the time) will include:

• Setting up invoices to Baymard for (monthly) payments
• Setting up salary for payment (e.g., preparing monthly transfer files, payment, Danløn, etc.)
• Filing VAT, one-stop, and “EU salg uden moms/listesystem”
• Handling all expense-related questions within the organization
• Handling various admin tasks

We will train you in the tasks that you don’t have prior experience with.

Lastly, your role and responsibilities can also cover other areas related to bookkeeping, accounting, and financial analysis, but that depends on your motivation, desires, growth goals, etc.

Qualifications

We’re looking for the following qualifications for this role:

• (7/7) Being service minded - often you need to help our customers on how to get the invoice submitted in their organization.
• (5/7) Strong problem-solving skills - being pragmatic and solution-oriented because each customer will have their own unique problems.
• (5/7) Written English skills - in your role, you will have written interaction with Baymard’s customers as well as the internal teams at Baymard, all in English.
• (5/7) Self-driven: you’d be the only financial full-time employee, and you will get great freedom and control over how you structure your work. It also means you’d need some degree of discipline and the ability to plan your own work.
• (4/7) Patience - some payment processes and customer troubleshooting takes a long time (months), so some patience is required.
• (3/7) Ability to work remotely - we’re a fully remote company and have structured the whole company around this.

The numbers in parenthesis indicate the weighted importance of each on a 7-point scale (higher = more important). These weights reflect how candidates are evaluated, so make sure your application illustrates your prowess in the highest-weighted skills and traits.

Other Job Specs

• Salary: based on qualifications. (All employees at Baymard get 25 days of annual paid time off, and have very flexible work hours)
• Start Date: as soon as possible.
• Location: this is a remote full-time position; you can work from anywhere in Denmark or Europe
• Language: we expect you to be fully proficient in written English. An ability to read basic Danish (for bookkeeping and accounting purposes) is a big plus.
• Travel: is limited; expect only 0-1 week of optional travel each year (often only in connection with the optional, company-wide meetup)
• Full-time or 30 hours/week: this is a full-time position, although for the right candidate we’re willing to accept a 30 hour work week if you have a strong desire for not being employed full-time.

How to Apply

If you’re interested in this position, please apply by sending all of the following documents:

1. A cover letter written in English — describing how you fit the role and qualifications — and a link to your LinkedIn profile. (1-2 page PDF. Required in English.)
2. A CV/resume (if you only have a Danish one, then that is fine) — describing your background and experience. (PDF. Required.)

The deadline has passed. Received applications are currently being evaluated. (all applications and materials are treated confidentially).

Tip, if you want to prepare the best possible, consider:

• reading our “About” page,
• reading the “Key Work Values” section at the end of this page.

Sincerely,
Christian & Jamie, Founders of Baymard Institute

Referral Bonus: If this job isn’t you, but you know someone who’ll be the perfect fit, please send them the link to this page. If we end up hiring the person you referred, we’ll give you 1-year access to a Baymard Premium ‘Comprehensive’ plan (normally $1,800/year).