Jobs: Financial Customer Support & Accounts Receivables Employee

Do you enjoy communicating with international customers? Are you good at helping them solve their invoice payment issues?

We’re seeking a full-time remote Financial Customer Support & Accounts Receivables employee for our company.

Baymard Institute conducts large-scale UX research studies, sharing our findings through a bespoke B2B SaaS platform that serves 2,000+ retailer stores, brands, and agencies across 80+ countries — including 71% of Fortune 500 e-commerce companies. We’re fully distributed, with ~60 team members spanning America and Europe, all committed to advancing e-commerce UX.

What You’ll Do

Your role will be to handle all “accounts receivables” for Baymard, such as:

Invoicing and Billing:

• Preparing and sending accurate customer invoices.
• Ensuring billing aligns with contract terms or service agreements.
• Managing billing schedules for recurring services.

Vendor Onboarding:

• Onboarding Baymard with the third-party account payable systems that our customers use.
• Complete our customers’ questionnaires.

Financial Customer Support:

• Responding to customer inquiries about invoices or payment terms.
• Resolving disputes or discrepancies with billing.

Payment Tracking:

• Monitoring incoming payments and updating customer accounts.
• Applying payments accurately against invoices.
• Following up on overdue payments and issuing reminders.

Reporting and Reconciliation:

• Generating aging reports and cash receipt summaries.
• Reconciling AR ledger to the general ledger.

Your role and responsibilities can also cover other areas related to bookkeeping, accounting, and operations. If you have the desire, there will also be future options to expand into our transfer pricing, and multi-country payroll setups.

Who You Are

For this role, you need to have high motivation for communicating with customers when it comes to invoicing and vendor setup.

Your exact education/work experience is less important. While a background in bookkeeping, “accounts receivables/payables”, or accounting would be obvious, it’s not a strict requirement. However, strong motivation for good communication with our customers (in written English) is essential to this role — for example, a background in customer support could also work.

We will train you in all the processes you don’t already know. As such, a desire to learn, be pragmatic, and be solution-oriented with each customer is essential since many of these foreign companies have their own systems and processes for submitting Purchase Orders, submitting invoices, and troubleshooting payments. All of our customers want to pay us, but many don’t pay us in time simply because they are very big organizations with bespoke and sometimes bureaucratic “invoice submittal processes”. You can expect to be exposed to 100s of different accounts payable systems and processes from leading global brands.

You will be part of the finance department but you will work in direct contact with the operations and sales and support team. Baymard’s finance department, established 2.5 years ago, is still developing as Baymard grows. As a member of this team, your flexibility will be essential. Processes are not yet fully defined, and your active participation in creating new procedures will be required.

Your Daily Tasks

Your typical day-to-day tasks (80% of the time) will be:

• Issuing invoices for recurring services (e.g., UX audits, research access, etc.).
• Issuing invoices for one-off services (e.g., UX audits, one-time Baymard subscription payments, conference speaking fees, etc.).
• Matching incoming payments with invoices.
• Onboarding vendors and being set up in the vendors’ ERP system (e.g., audit clients, training clients, Baymard plan clients, etc.).
• To follow up on past due invoices (e.g., audits, research access, training, etc.).
• To assist with clients’ payment issues.

Your role and responsibilities will also cover other areas related to bookkeeping, accounting and financial operations (20% of your time).

What You’ll Need

We’re looking for the following qualifications for this role:

• Service-minded: Often you need to help our customers on how to get the invoice submitted in their organization.
• Strong problem-solving skills: Being pragmatic and solution-oriented because each customer will have their own unique problems.
• Written English skills: In your role, you will have written interaction with Baymard’s customers as well as the internal teams at Baymard, all in English.
• Self-driven: You’d need some degree of discipline and the ability to plan your own work.
• Flexibility: The processes are still a work in progress. This role involves contributing to the creation and refinement of these processes.
• Technologically versatile: You will be required to manage data coming from different sources (CSV, many sheets) for reconciliations and ad-hoc tasks. Knowledge of Visma E-conomic is a plus.
• Patience: Some payment processes and customer troubleshooting take a long time (months), so some patience is required.
• Ability to work remotely: We’re a fully remote company and have structured the whole company around this, so you’ll need to be comfortable working from home 100% of your time.

Practical Details

• Location: Working from Denmark is not required as Baymard has 99% of our customers outside Denmark; 85% of our approx. 60 employees are outside Denmark as well, and 100% of all internal and external communication will be in English.
• Language: We expect you to be fully proficient in written English. Written English is critical to this role, and you will have to submit your application/cover letter in English. An ability to read basic Danish (for bookkeeping and accounting purposes) is a plus but not a requirement.
• Salary: Based on qualifications. (All employees at Baymard get 25 days of annual paid time off, and have very flexible work hours.)
• Start date: As soon as possible.
• Travel: Is limited; expect only 1-2 weeks of travel each year (often only in connection with the company-wide meetup).
• Full-time: This is a 100% remote, full-time commitment.
• Company: Learn more about Baymard’s work culture and values here, or by reading the “Key Work Values” section at the end of this page. Also, consider signing up for a free Baymard account to explore our product.

How to Apply

If you’re interested in this position, please apply by sending all of the following documents:

1. A cover letter written in English (PDF format; 1-2 pages) describing how you fit the role and qualifications. (Required.)
2. A CV/resume (PDF format) or a link to your LinkedIn profile. (Required.)

Send the above to finance2025@baymard.com.
(All applications and materials are treated confidentially.)

Deadline is July 31st, 2025 (end of day).
(Applications are processed as they are received.)

Sincerely,
Andrea Bragonzi, Finance Lead at Baymard Instititute

Referral Bonus: If this job isn’t you, but you know someone who’ll be the perfect fit, please send them the link to this page. If we end up hiring the person you referred, we’ll give you a 1 year access to a Baymard ‘Core’ plan (normally $2,388/year).

This position is posted in accordance with Danish hiring legislation.

Key Work Values at Baymard

The following work values are central to us at Baymard and hopefully gives you an idea of our culture and what working at Baymard is like:

• Flat organization – Baymard is a small organization of just ~50 people. This means zero management layers between you and the final decision. You’ll have direct access to and impact on decision making.
• Lots of responsibility – From day 1 (OK, maybe day 2), you will be working on final products or services. We believe the best way to learn is to work on actual products and challenges, supplemented with rich early feedback.
• Long-term focus – Decisions are always based on their long term impact. We’re not interested in hunting after the next “quick win” — we want to make a lasting impact on the e-commerce industry and usually adopt a 5-year perspective in our decisions and projects.
• Remote from the ground up – 100% of the team works remotely. We’ve deliberately designed the organization around remote work. That said, we do bring the entire team together for a week once a year somewhere interesting in the world.
• Team of ‘subject matter’ nerds – Everyone geeks out a bit on their work interests. We love that, and once a week someone from the team gets the opportunity to do a 20-minute presentation on their latest obsession — whether it’s quasi-quantum-worlds, critical thinking, or the proper usage of hyphens, en dashes, and em dashes.
• Founders engaged in the product – We believe it is essential that those orchestrating the work of the organization are keenly in tune with all aspects of it. The two founders of Baymard have therefore performed every type of task in the organization themselves (from programming to UX testing), and continue to work directly on the product.
• Flexible hours – Beyond ensuring availability for meetings and a few hours of daily overlap with your colleagues, you are largely free to plan your own workweek. E.g., we have some that take a 2-hour break midday and then instead work in the evening, or only work half a Tuesday and then always work half a Saturday.
• Room for growth – We believe that everyone should be able to grow in their job — both as a professional and as a person. Therefore, each member of the team gets a clear, step-by-step overview of their progress, internal masterclasses, team summits, and more.