Jobs: Enterprise Account Responsible (Full-Time, Remote)

About the Role

Baymard Institute conducts large-scale UX research studies, sharing our findings through a bespoke B2B SaaS platform that serves 17,500+ brands, agencies, researchers, and UX designers across 80+ countries—including 71% of Fortune 500 e-commerce companies. We’re fully distributed, with ~50 team members spanning America and Europe, all committed to advancing e-commerce UX.

As an Enterprise Account Responsible at Baymard Institute, you will focus on growing and deepening relationships with our existing clients. Your role will be twofold: expanding self-serve subscription customers into full Enterprise partnerships, and increasing engagement across our current Enterprise accounts. You’ll identify upsell opportunities, handle renewals, and ensure clients maximize the value they get from our research platform and services.

This is a relationship-driven growth role — not transactional sales. Success comes from building trust, understanding client goals, and connecting their evolving needs with the right Baymard solutions, whether that’s broader team access, additional user research, or customized training.

What You’ll Do

• Manage and grow a portfolio of existing clients, with a focus on expanding account value and ensuring long-term satisfaction.
• Identify and pursue new business opportunities within our existing client base (while working in tandem with marketing and other other team members).
• Lead regular client check-ins (quarterly or semi-annual) to review value delivered, uncover new needs, and reinforce engagement.
• Coordinate internally with Baymard’s researchers and product teams to ensure client expectations are aligned with deliverables.
• Build and maintain relationships with key decision-makers and stakeholders across our clients.
• Manage renewals from start to finish, including pricing discussions and contract execution.
• Track account health, proactively identify risk factors, and implement strategies to retain and grow client relationships.
• Maintain accurate CRM records of account activity, communications, and opportunities.

Who You Are

• You’re comfortable managing and growing relationships with senior-level stakeholders at large organizations.
• You are proactive, organized, and capable of handling multiple complex accounts without sacrificing quality.
• You focus on long-term client success and value growth over quick wins.
• You have a “can do” attitude. Our teams produce high-quality work on quick timelines, and owning a challenge empowers you to take full responsibility for achieving our goals.
• You value direct communication and actively seek feedback. You’re both a clear communicator and an attentive listener.

What You’ll Need

• At least 5+ years of account management or client growth experience in B2B subscription or SaaS sales.
• Highly organized, proactive, and comfortable managing a portfolio of complex accounts.
• Ability to act as a trusted advisor and thought-partner to clients, helping them navigate solutions and build long-term relationships.
• Ability to collaborate with internal teams and relay customer feedback to improve products and services.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to thrive in a remote-only company, and work effectively within a small team distributed globally.
• Experience selling to marketing, UX, product, or research teams (nice-to-have).

Practical Details

• Location: This is a remote, full-time position from either America or Europe. (US West Coast: you will have to be available from 6 AM Pacific Time since the product and marketing team is mostly in Europe and we need 2 hours of daily overlap.)
• Salary: Fixed base salary plus commission tied to sales targets.
• Start Date: As soon as possible.
• Language: Fully proficient in written and spoken English.
• Travel: Limited; expect only 1-3 weeks of travel each year (including the Annual Company Retreat).
• Company: Learn more about Baymard’s work culture and values here, or by reading the “Key Work Values” section at the end of this page.

How to Apply

1. A cover letter (1-2 pages; PDF) describing how you fit the role and qualifications. (Required.)
2. A resume (PDF) or a link to your LinkedIn profile. (Required.)

Send the above to job+enterprisesales@baymard.com.
(All applications and materials are treated confidentially.)

Deadline is June 1st, 2025 (end of day).

Sincerely,
Christian & Jamie, founders of Baymard Institute

Referral Bonus: If this job isn’t you, but you know someone who’ll be the perfect fit, please send them the link to this page. If we end up hiring the person you referred, we’ll give you a 1 year access to a Baymard ‘Core’ plan (normally $2,388/year).

Key Work Values at Baymard

The following work values are central to us at Baymard and hopefully gives you an idea of our culture and what working at Baymard is like:

• Flat organization – Baymard is a small organization of just ~50 people. This means zero management layers between you and the final decision. You’ll have direct access to and impact on decision making.
• Lots of responsibility – From day 1 (OK, maybe day 2), you will be working on final products or services. We believe the best way to learn is to work on actual products and challenges, supplemented with rich early feedback.
• Long-term focus – Decisions are always based on their long term impact. We’re not interested in hunting after the next “quick win” — we want to make a lasting impact on the e-commerce industry and usually adopt a 5-year perspective in our decisions and projects.
• Remote from the ground up – 100% of the team works remotely. We’ve deliberately designed the organization around remote work. That said, we do bring the entire team together for a week once a year somewhere interesting in the world.
• Team of ‘subject matter’ nerds – Everyone geeks out a bit on their work interests. We love that, and once a week someone from the team gets the opportunity to do a 20-minute presentation on their latest obsession — whether it’s quasi-quantum-worlds, critical thinking, or the proper usage of hyphens, en dashes, and em dashes.
• Founders engaged in the product – We believe it is essential that those orchestrating the work of the organization are keenly in tune with all aspects of it. The two founders of Baymard have therefore performed every type of task in the organization themselves (from programming to UX testing), and continue to work directly on the product.
• Flexible hours – Beyond ensuring availability for meetings and a few hours of daily overlap with your colleagues, you are largely free to plan your own workweek. E.g., we have some that take a 2-hour break midday and then instead work in the evening, or only work half a Tuesday and then always work half a Saturday.
• Room for growth – We believe that everyone should be able to grow in their job — both as a professional and as a person. Therefore, each member of the team gets a clear, step-by-step overview of their progress, internal masterclasses, team summits, and more.