Jobs: Market Research Associate

Are you passionate about understanding how real customers shop online? Do you enjoy using quantitative research to uncover insights that help improve the ecommerce user experience?

We’re seeking a full-time, remote Market Research Associate for our company.

Baymard Institute conducts large-scale UX research studies, sharing our findings through a bespoke B2B SaaS platform that serves 2,000+ retailer stores, brands, and agencies across 80+ countries — including 71% of Fortune 500 ecommerce companies. We’re fully distributed, with ~60 team members spanning America and Europe, all committed to advancing ecommerce UX.

What You’ll Do

Your role as a Market Research Associate will be key to our Quant Insights team, and you’ll focus on supporting our quantitative research initiatives. This includes:

Survey & Fieldwork Execution

  • Programming and QA’ing surveys in Alchemer, including logic, quotas, branching, and redirects.
  • Coordinating with sample providers on feasibility, LOI/CPI, and setup.
  • Monitoring soft launches and active fieldwork to identify and resolve data quality or performance issues.
  • Troubleshooting issues independently.
  • Survey design and/or analysis as experience allows.

Internal Coordination

  • Writing and maintaining documentation for different Quant Insights team processes.
  • Helping refine internal workflows and processes as the program grows.
  • Collaborating with research, product, operations, and engineering teams on program or individual survey needs.

Your role may gradually expand to include more hands-on research or analysis, program management, or strategic initiatives depending on your interests and Baymard’s needs.

Your Daily Tasks

Your typical day-to-day tasks (80% of the time) will be:

  • Programming and QA’ing surveys in Alchemer.
  • Setting up quotas, branching, embedded data, and panel redirects.
  • Coordinating with sample providers on feasibility, LOI/CPI, and field setup.
  • Monitoring soft launches and full fieldwork for data quality and performance issues.
  • Troubleshooting logic errors, redirect mismatches, or sampling issues.
  • Preparing final datasets and coordinating handoffs with researchers.

The remaining 20% of your time may involve internal discussions, documentation, improvements to processes or workflows, or assisting with new initiatives.

Who You Are

We’re looking for someone who:

  • Enjoys the technical and operational side of quantitative research.
  • Takes pride in building error-free surveys and smooth execution.
  • Is naturally detail-oriented and methodical in their work.
  • Is comfortable troubleshooting and resolving field issues.
  • Communicates clearly and asks precise questions when clarifying requirements.
  • Enjoys cross-functional work and being involved in the early stages of a program.

What You’ll Need

We’re looking for the following qualifications for this role:

  • 1-2 years of hands-on experience programming and managing online surveys (in Alchemer, Qualtrics, SurveyMonkey, or similar).
  • Comfort with survey logic, respondent quotas, URL parameters, and custom scripting.
  • Experience working with sample providers, including setting up panel links, redirects, or API integrations.
  • Ability to monitor and independently diagnose and troubleshoot issues in the field.
  • Strong communication skills and a disciplined, detail-oriented working style.

You’ll be part of our newly-established Quant Insights team, but will need to work closely with the Research, Product, Engineering, and Commercial Operations teams, making collaboration essential.

Practical Details

  • Location: This is a remote, full-time position from EU, UK, and IE. (Note: The position requires availability until 7 pm GMT at least two days per week to overlap with the Quant Insights team lead, but generally offers flexibility otherwise.)
  • Language: We expect you to be fully proficient in written English. Written English is critical to this role, and you will have to submit your application/cover letter in English.
  • Salary: Based on qualifications.
  • Start date: As soon as possible.
  • Travel: Is limited; expect only 1-2 weeks of travel each year (often only in connection with the company-wide meetup).
  • Company: Learn more about Baymard’s work culture and values here, or by reading the “Key Work Values” section at the end of this page. Also, consider signing up for a free Baymard account to explore our product.

How to Apply

If you’re interested in this position, please apply by sending all of the following documents:

  1. A cover letter written in English (PDF format; 1-2 pages) describing how you fit the role and qualifications. (Required.)
  2. A CV/resume (PDF format) or a link to your LinkedIn profile. (Required.)

Send the above to quant2026@baymard.com.
(All applications and materials are treated confidentially.)

Deadline is January 5th, 2026 (end of day).

Sincerely,
Cassandra Galante, Quant Insights Lead at Baymard Institute

Referral Bonus: If this job isn’t you, but you know someone who’ll be the perfect fit, please send them the link to this page. If we end up hiring the person you referred, we’ll give you a 1-year access to a Baymard Core plan (normally $2,388/year).

This position is posted in accordance with Danish hiring legislation.

Key Work Values at Baymard

The following work values are central to us at Baymard and hopefully gives you an idea of our culture and what working at Baymard is like:

Our entire team works remotely, but once a year, we all get together for a meetup. Past meetups have been in Iceland, Copenhagen, and Portugal — see a video from one of the meetups.

  • Flat organization – Baymard is a small organization of just ~60 people. This means zero management layers between you and the final decision. You’ll have direct access to and impact on decision making.
  • Lots of responsibility – From day 1 (OK, maybe day 2), you will be working on final products or services. We believe the best way to learn is to work on actual products and challenges, supplemented with rich early feedback.
  • Long-term focus – Decisions are always based on their long term impact. We’re not interested in hunting after the next “quick win” — we want to make a lasting impact on the e-commerce industry and usually adopt a 5-year perspective in our decisions and projects.
  • Remote from the ground up – 100% of the team works remotely. We’ve deliberately designed the organization around remote work. That said, we do bring the entire team together for a week once a year somewhere interesting in the world.
  • Team of ‘subject matter’ nerds – Everyone geeks out a bit on their work interests. We love that, and once a week someone from the team gets the opportunity to do a 20-minute presentation on their latest obsession — whether it’s quasi-quantum-worlds, critical thinking, or the proper usage of hyphens, en dashes, and em dashes.
  • Founders engaged in the product – We believe it is essential that those orchestrating the work of the organization are keenly in tune with all aspects of it. The two founders of Baymard have therefore performed every type of task in the organization themselves (from programming to UX testing), and continue to work directly on the product.
  • Flexible hours – Beyond ensuring availability for meetings and a few hours of daily overlap with your colleagues, you are largely free to plan your own workweek. E.g., we have some that take a 2-hour break midday and then instead work in the evening, or only work half a Tuesday and then always work half a Saturday.
  • Room for growth – We believe that everyone should be able to grow in their job — both as a professional and as a person. Therefore, each member of the team gets a clear, step-by-step overview of their progress, internal masterclasses, team summits, and more.