Jobs: UX Research Analyst & Writer (Positioned Filled)

Update (Dec 18, 2017): This position has been filled. Please see our jobs page for currently open positions.

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Help shape the e-commerce experiences of some of the largest sites in the world.

Would you like to join a team of dedicated usability researchers conducting cutting-edge e-commerce research used by thousands of web professionals, including some of the biggest brands in the world (clients include Nike, Sears, Lenovo, Etsy)? Are you excellent at presenting complex research findings through the written word?

Then apply for the following full-time job at Baymard Institute – either working remotely or in Copenhagen, Denmark (or a mix!).

About the Job

Baymard Institute is a small independent web usability research organization, specialized in conducting large-scale generic usability studies of e-commerce sites. These studies are published as industry reports and benchmark databases at – and are used by thousands of web professionals, all the way from the independent freelance web designer to the UX Director of a Fortune 500 company.

A sincere passion for writing is essential as you’ll be spending at least 50% of your time composing and articulating research findings.

In this position, you will join Baymard’s team of usability researchers and primarily work with taking our raw annotated usability test data, analyzing it, and writing the insights from this into usability guidelines that will go directly into our next usability reports. You’ll need to enjoy writing, since writing and articulating usability test findings will be at least 50% of what you’ll be doing all year round.

Besides writing, the job involves analyzing web user behavior, identifying themes and issues across multiple sites, and coming up with proposals for design patterns that can alleviate the identified problems. The test data primarily comes from qualitative moderated think-aloud usability tests and eye-tracking tests.

In this job, you’ll be directly shaping the future of e-commerce, become a published usability research author within your first year at the job, and should expect to join the ranks of the absolute top-experts within e-commerce usability within a few years (if you aren’t already).

We want to work with the smartest and most dedicated people around the world, and the position is therefore open to full-time remote work. As most of Baymard’s current research team is already working remote, the company is structured around remote work. In other words, you are welcome to work with us from any location you prefer – as long as there’s a stable internet connection. If you want to, you’re of course also welcome to work in our Copenhagen-based office.

Salary: in accordance with qualifications.
Start date: preferably before the end of 2017.

Job Requirements

While we will train you in Baymard’s analysis methodology, we expect that you have (listed in prioritized order):

  1. A sincere passion for writing since this is such a large part of the job.
  2. Excellent written communication skills. Your ability to convey complex topics in a clear and digestible manner through the written word is of the utmost importance.
  3. The ability to deconstruct user behavior and understand what can and can’t be concluded from our usability research (typically think-aloud test session data).
  4. The ability to propose well-thought-out web design solutions to identified usability issues.
  5. Interest and a background in “web” is a major plus.
  6. Publishing experience is a plus.
  7. Interest or background in either “e-commerce” or “UX research” is a plus, but not a requirement, since you’ll be trained by the best in the world.

We furthermore expect that you are comfortable working remotely via digital platforms and willing to do a few yearly travels for team meetups (expect 2-5 weeks of travel each year).


If you’re interested in this position, please send the following:

  1. A few writing samples. Ideally, these are on web related topic. It can be both published or unpublished works.
  2. List of relevant usability research work / experience.
  3. List of relevant writing work / experience.
  4. A cover letter that describes which of 7 above-listed job “requirements” you meet (and how you meet them).
  5. Other information you find relevant (hobbies, interests, work experience, CV, ..).

Send the above to

Deadline is November 5, 2017 (although the sooner the better, as applications and interviews will be conducted on an ongoing basis). All applications and materials are kept strictly confidential.

Note: Based on the applications, a few selected candidates will be assigned a paid 10-15 hours writing and analysis test which will be the main evaluation criteria for the position. This will also be a good way for you to get a feel for the primary task of this job. (The test will be performed remotely with an introductory Skype call. You’ll then be given a real usability test dataset to analyze and describe within a 10-day deadline, running from November 9. through Nov. 20. 2017)

Jamie & Christian
Founders of the Baymard Institute

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