Jobs: UX Writing Specialist

Are you able to write engaging articles based on UX research findings?

Help shape the e-commerce experiences of some of the largest sites in the world.

Would you like to join the leading e-commerce UX research organization — and help write and manage the free public UX research articles used by more than 25,000 of web professionals, including some of the biggest brands in the world (including Nike, Sears, Lenovo, Etsy)? Do you have excellent writing, organization, and communication skills?

Then apply for the following remote full-time position at Baymard Institute.

About Your Job at Baymard

A sincere passion for, and demonstrated excellence in, writing is essential as you’ll be spending at least 80% of your time composing and articulating research findings as written articles.

In this position, you will be responsible for creating and maintaining the public-facing content produced at Baymard — mainly writing our biweekly blog articles but also sales and marketing pages.

In this role, you’ll be responsible for a variety of content tasks, including:

  • Writing publicly available, research-based articles for baymard.com/blog. Most articles are written based on an existing UX guideline from Baymard Premium, so the research insight and 50–70% of the article content is typically premade. Most of the time your role is to write an engaging intro and conclusion, edit out details from the guideline not suitable for the public context, ensure a clear “angle” in the article, etc. Writing public articles is expected to be 30–50% of your time.
  • Formatting and publishing the majority of content (text and images) at Baymard, including not only blog articles but also Premium research guidelines, as well as other website copy as needed. (15–20% of your time.)
  • Managing the editorial calendar for our articles (identifying appropriate articles to write and setting the editorial publication schedule for 6+ months). (5–10% of your time.)
  • Responsible for keeping the “content” in a “pristine condition” on all our 1000s of public pages and Premium research pages through regular content maintenance. (15–20% of your time.)
  • Writing sales and public site microcopy and copy and quality assurance of existing copy. (5–10% of your time.)
  • Identifying and suggesting ways to improve content sitewide at Baymard.com.

This position is full-time permanent and 100% remote (note that you are expected to have at least 2 hours of daily overlap with Europe/US during traditional business hours).

Job Qualifications

You will help expand and strengthen Baymard’s research core, which is the foundation for all of our products and services.

For this role, we’re looking for someone with the following qualifications. The numbers in brackets indicate the weighted importance of each on a 7-point scale (higher = more important). These weights reflect how candidates are evaluated, so make sure your application illustrates your prowess in the highest-weighted skills and traits.

  • [7/7] Experience writing about UX- and Usability-related topics and issues (e.g., have written UX blog articles)
  • [6/7] Strong organizational skills. Specifically in relation to your ability to plan an editorial calendar and work on multiple content tasks simultaneously
  • [5/7] Strong writing skills
  • [5/7] Strong editing skills (specifically copyediting to ensure good flow, logical constructions, etc.)
  • [2/7] Familiarity with using markup (or similar language) for publishing content on the web
  • [2/7] Familiarity with the ‘web industry’ and especially its jargon (can be from experience with web development, design, research, writing, etc.)

Salary: in accordance with qualifications, usually within the range USD 50,000 - 80,000 per year.
Start date: as soon as possible.

How to Apply

If you’re interested in this position, please send the following:

  1. Long-form web-related writings as links or as attached documents (ideally on UX or usability topics). They can be either published or unpublished works (all materials are kept confidential).
  2. A cover letter that describes which of 6 above-listed job qualifications you meet and how you meet them.
  3. Other information you find relevant (hobbies, interests, work experience, CV, etc.).

Deadline is December 6, 2021.

Send the above to: [application deadline have passed]. To be notified about future similar positions at Baymard, then sign up for our job notification email (1-click unsubscribe + only 1 text e-mail per job posting).

Note: Based on the applications, a few selected candidates will be assigned a paid writing test which will be one of the main evaluation criteria for the position. This will also be a good way for you to get a feel for a primary task of this job. (The test will be performed remotely. You’ll be given research findings to adapt into an article suitable for public consumption.)

Sincerely,
Edward Scott, research writing team lead

Referral Bonus: If this job isn’t you, but you know someone who’ll be the perfect fit, please send them the link to this page. If we end up hiring the person you referred, we’ll give you one year of access to a Baymard Premium ‘Medium’ plan (a $1,560 value).


Key Work Values at Baymard

Our entire team works remotely, but once a year, we all get together for a meetup. The first image is from Iceland, where one of the activities was snowmobiling on glaciers. Second, is oyster hunting in a Danish tidal sea, catching 240 oysters in 12 minutes.

The following work values are central to us at Baymard and hopefully gives you an idea of our culture and what working at Baymard is like:

  • Flat organization – Baymard is a small organization of just ~30 people. This means zero management layers between you and the final decision. You’ll have direct access to and impact on decision making.
  • Lots of responsibility – From day 1 (OK, maybe day 2), you will be working on final products or services. We believe the best way to learn is to work on actual products and challenges, supplemented with rich early feedback.
  • Long-term focus – Decisions are always based on their long term impact. We’re not interested in hunting after the next “quick win” — we want to make a lasting impact on the e-commerce industry and usually adopt a 5-year perspective in our decisions and projects.
  • Remote from the ground up – 100% of the team works remotely. We’ve deliberately designed the organization around remote work. That said, we do bring the entire team together for a week once a year somewhere interesting in the world.
  • Team of ‘subject matter’ nerds – Everyone geeks out a bit on their work interests. We love that, and once a week someone from the team does a 20min presentation on their latest obsession — whether it’s quasi-quantum-worlds or the proper usage of hyphens, en dashes, and em dashes.
  • Founders engaged in the product – We believe it is essential that those orchestrating the work of the organization are keenly in tune with all aspects of it. The two founders of Baymard have therefore performed every type of task in the organization themselves (from programming to UX testing), and continue to work directly on the product.
  • Flexible hours – beyond ensuring availability for meetings and a few hours of daily overlap with your colleagues, you are largely free to plan your own workweek. E.g. we have some that take 2-hours break midday and then instead work in the evening, or only work half a Tuesday and then always work half a Saturday.

Do your values match those? Then apply for this position as described above.