Make mobile food ordering easier from menu to checkout
Food ordering involves more than choosing a dish: people need clear menus, understandable customization and practical delivery or pickup information. An expert audit reviews your mobile website and native app across that journey. Get a confidential assessment and prioritized recommendations to help your team improve the ordering experience.
Your Food Delivery & Takeout audit at a glance
400+ evaluation parameters
Assess mobile food ordering against a consistent framework that covers restaurant discovery, menus, item customization, checkout and the practical details of pickup and delivery.
40 prioritized UX improvements
Receive focused recommendations for the issues identified in your ordering journey, with suggested changes and examples that help your team discuss improvements to mobile interactions.
Audit report & presentation
A 120+ page report documents the issues, proposed changes and relevant examples. Review the findings in a presentation and follow up through 4 advisory calls.
4 advisory calls
Work with your Baymard auditor across four advisory calls to discuss the findings, review implementation questions, and support your team as it applies the recommendations.
Compare your mobile ordering experience
See how your experience compares with food ordering sites and apps such as DoorDash, KFC and Deliveroo, using consistent criteria to understand strengths and opportunities.
What to expect from your Baymard UX Audit
Work directly with a Baymard auditor to agree the scope, review the findings, and plan your next steps. Delivery timing is confirmed during scoping.
Kickoff: Meet your auditor
Discuss your goals, priority journeys, devices, and project requirements with your lead auditor. Agree the review scope and confirm delivery timing before the audit begins.
Audit: Expert analysis
Team presentation: Findings and recommendations
Implementation support: 4 advisory calls
Next steps: Put the findings to work
What your Food Delivery & Takeout audit covers
The review follows a mobile order from discovering a restaurant or menu to choosing items, customizing a meal and checking out. It examines how people understand their selections, prices and fulfillment options. Your mobile website and native app are assessed with attention to the interactions that make ordering clear and manageable.
Real results from Baymard-backed UX changes
See how teams turn research into measurable improvements.
$16M
Revenue increase reported by a premium apparel brand after implementing a product comparison recommendation from its Baymard audit.
2x
CVR increase after implementing our checkout usability standards
$1M+
reported value from implementing Baymard-backed UX changes
40%
growth in digital memberships after implementing Baymard insights.
What Our Clients Say
Baymard’s research is used by 29,000+ brands, agencies, researchers, and UX designers, across 80+ countries, and includes 71% of all Fortune 500 ecommerce companies.
“I appreciated the detailed audit and found the readout to be insightful and inspiring. The Baymard team did a fabulous job of explaining methodology, answering questions, and providing best practice recommendations! ”Jenn Keller Sr. UX Designer at KFC
“The recommendations in our audit were awesome - well-prioritized, actionable and helped us focus on what to optimize. This audit, along with the ecommerce database access, are my go-to resources for thorough, insightful information. Thank you!”Erin Straub UX Design Manager at Nutrisystem
Food Delivery & Takeout UX audit FAQs
What does the Food Delivery & Takeout audit cover?
The audit covers your mobile website and native mobile app, including restaurant discovery, menus, item information, customization, cart, checkout and pickup or delivery. Client findings and scorecards remain confidential. Agree the services and ordering flows to review with the team; delivery timing is confirmed during scoping.
When is an audit useful?
Can you compare us with direct competitors?
Can a redesign or prototype be included?
How long does the audit take?
Are the findings confidential?
How does the recommendations guarantee work?
How do we get a quote?
Find the next improvements to your mobile ordering experience
Discuss your menus, customization flows and fulfillment options with an expert, then agree a review that gives your team practical priorities for mobile ordering.