Make plans, phones, and service choices easier to understand

The full-site audit reviews desktop and mobile journeys, including plan and device selection, checkout, and account interfaces. Confirm which services and customer flows are included, together with timing, during scoping. Your findings and scorecards remain confidential, and 4 advisory calls help your team discuss recommendations and proposed design responses.

Use the audit to organize improvements across interconnected plan and device journeys, assess a redesign, or document UX progress over time. The findings give teams a shared basis for deciding where clearer information and interactions could support customer decisions.

The benchmark set includes Verizon, Bell, Vodafone UK, Orange, AT&T, Lebara, and Xfinity. A custom competitive audit can include additional local or direct telco and ISP competitors. Discuss the relevant markets, services, and comparison set when agreeing the project scope.

Yes. Redesigns and prototypes can be reviewed before final development. Share the plan, device, and checkout flows you want assessed so the audit addresses the service choices and interface decisions most relevant to your project.

Delivery timing is confirmed during scoping. It depends on the agreed coverage, selected devices and journeys, any custom comparisons, and auditor availability. Your auditor will discuss the expected schedule before the project starts.

All client-specific audits and UX scorecards are strictly confidential. They are excluded from Baymard’s public benchmark databases and are not shared with anyone else. An NDA is available.

If Baymard cannot identify 40 improvements, the audit is still completed and you can choose whether to request a refund. This is a guarantee about the recommendations delivered, rather than a promised revenue or conversion result.

Pricing is based on your agreed scope. Book an audit call or email audit@baymard.com to discuss your goals, requirements, and any custom competitor comparisons.