Are you good at analyzing UX on websites using heuristics? Do you like discussing the smallest of UX details?
We’re seeking a full-time remote UX Auditor for our auditing team.
Baymard Institute is an independent e-commerce UX research organization – beyond conducting our own large-scale research studies for Baymard Premium, we also conduct client-specific work in the form of ‘UX Audits’.
As a UX Auditor, you will be responsible for conducting client-specific UX audits, 90% of the job will be:
Depending on your qualifications, other roles will be possible over time.
We’re looking for the following qualifications for this role:
(7/7) Firm understanding of UX and user behavior – in this role, you will not conduct usability testing yourself with end-users, but rather be performing heuristic evaluations – analyzing the UX of a website across Baymard’s 700+ parameters/heuristics. This will require a firm understanding of UX and user behavior. Having experience with performing usability testing (remote or in-person testing) will be a plus (but is not a strict requirement).
(6/7) Finding attention to detail exciting – in each audit, we analyze the client site across 700 UX parameters, each of these 700 parameters then has 4-7 defined implementation nuances the audit must account for. This requires an extreme level of attention to detail and excitement for exploring the smallest of UI nuances of a site. Our best auditors know all 700 parameters, and most of the nuances within, by memory.
(5/7) Rigor over time – while the typical audit project lasts just around 2 weeks (and you’ll, therefore, work for a new and interesting e-commerce site roughly every 2nd week) – the auditing process itself and the underlying UX research dataset doesn’t change that much. So the UX Auditor role requires that you have a high degree of stability and will find it exciting to look for the same set of 700+ e-commerce UX nuances all year round (although obviously applying that dataset to a very wide variety of sites and clients).
(4/7) Ability to communicate UX in writing – the primary deliverable for an auditor is the 50-150 page audit report. As the audit report relies on the foundation of Baymard’s vast catalog of UX research findings, but at the same time is a bespoke consulting project – you as an Auditor have to be good at accurately describing complex flows and user behaviors in writing. The audit reports are often read by a team with diverse backgrounds (managers, UXers, designers, and developers) – they all need to understand the described UX issue in just 4 paragraphs of text.
(4/7) Comfortable with client presentations – while audits are never presented in-person at the client offices (due to global clients and somewhat short projects), the audit report deliverable is always followed up with a 2-hour conference call where you will be sharing your screen, walking the client through the audit report and key findings. Prior experience with client meetings and an ability to (correctly) answer general questions on anything related to e-commerce UX will be a plus but is not a requirement. Full fluency in spoken English is a requirement; other language skills is a plus.
(2/7) Good understanding of web-jargon – being able to describe the differences between ‘auto-complete’, ‘auto-fill’, and ‘auto-correct’ on the spot will be a necessity when presenting and discussing your findings with a diverse set of clients.
Each of the above qualifications is weighted, 7 is the highest.
(Note that this is not a UX Designer or a UX Researcher job. At Baymard, we don’t perform any kind of client design work. If you are looking for a UX designer role, this role is not for you. If you are looking for a job where you will be performing a lot of direct usability testing with end-users, this role as a UX Auditor is not for you either (but do sign up for our job alert as we do hire UX Research Writers from time to time).
If you’re interested in this position, please apply by sending all of the following documents:
We don’t have a UX Auditor position open right now, but to be notified about future positions at Baymard, then sign up for our job notification email (1-click unsubscribe + only 1 text e-mail per job posting).
Note: Based on the applications, a few selected candidates will be assigned a paid 10-hour hiring test, which will be the main evaluation criterion for the position. This will also be a good way for you to get a feel for the primary task of this job. (The test will be performed remotely. You’ll be given the task to audit a live website and describe your findings within a 10-day deadline.)
Tip, if you want to prepare the best possible consider:
Christian Vind & the audit team at Baymard Institute
Referral Bonus: If this job isn’t you, but you know someone who’ll be the perfect fit, please send them the link to this page. If we end up hiring the person you referred, we’ll give you a 1 year access to a Baymard Premium ‘Comprehensive’ plan (normally $1,800/year).
The following work values are central to us at Baymard and hopefully gives you an idea of our culture and what working at Baymard is like: