COS's UX performance snapshot

We took a quick look at COS's online shopping experience

From product discovery to checkout, a few things stood out that may be worth exploring further.

The observations below are based on Baymard's ecommerce UX research and fashion industry benchmarks.

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Levi Strauss & Co. Logo
Having Baymard is like having access to a magical UX super power. I can't believe how helpful and easy to use it is, given the vast array of tools and information they provide!
Ariana Biedebach Manager, UX Research at Levi Strauss & Co.

Checkout - Always Provide a Running Order Summary That Includes Key Order Details

Checkout is often where purchase confidence is won or lost. When shoppers can't quickly confirm important details such as pricing, shipping costs, or delivery information, uncertainty increases and conversion suffers.

We identified a potential opportunity to strengthen purchase confidence during the final stages of the checkout journey.

PDPs - Use Both “Bullet Lists” and “Blocks of Text” for Product Descriptions

Users rely heavily on product descriptions to understand product attributes and determine whether a product meets their needs. During testing, long text-heavy descriptions made it difficult to find relevant information, often leading users to abandon the product.

Making key product information easier to scan may help shoppers understand products faster and make purchase decisions with greater confidence.

PLPs - Avoid Subdividing Product Lists

When product listings are split into multiple sections, shoppers can struggle to understand the full range of products available. This often creates unnecessary friction during browsing and can make it harder for users to discover relevant products.

We identified a potential opportunity to make product discovery more intuitive and help shoppers explore the full breadth of the catalog more efficiently.

Nike Inc. Logo
Intelligent, consumer-focused insights that are clear and actionable. The team in the room really loved the way the Baymard Institute highlighted the optimizations in the various user experience elements (copy, layout, design, calls-to-action…), from the perspective of consumer struggles. Baymard’s Usability research really complements our other existing research tools.
Will Close Director of A/B Testing at Nike.com
Checkout usability improvements examples

How leading fashion ecommerce teams approach these challenges

High-performing ecommerce teams typically combine multiple sources of insight when improving customer experiences:

  • UX research
  • Industry benchmarking
  • Competitive analysis
  • Design pattern libraries
  • Team training and enablement
  • Expert guidance when needed

The goal is not simply identifying issues, but building confidence in which improvements will have the greatest impact.

Find the UX issues costing your team conversions

The opportunity is bigger than these three findings.

Speak to a Baymard expert to uncover where friction is limiting product discovery, weakening purchase confidence, and slowing shoppers down before checkout. We’ll show how Baymard’s research and benchmarks help your team prioritize the improvements with the greatest commercial impact.

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UX performance scores across ecommerce interface categories
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