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Baymard’s research is used by 29,000+ brands, agencies, researchers, and UX designers, across 80+ countries, and includes 71% of all Fortune 500 ecommerce companies.
“Having Baymard is like having access to a magical UX super power. I can't believe how helpful and easy to use it is, given the vast array of tools and information they provide!”
Ariana Biedebach Manager, UX Research at Levi Strauss & Co.
“Baymard’s training provides the proper language and sound evidence to understand what it means to create a truly usable interface in the ecommerce business.”
Semion Lapin UX Designer at Deloitte Digital
“Intelligent, consumer-focused insights that are clear and actionable. The team in the room really loved the way the Baymard Institute highlighted the optimizations in the various user experience elements (copy, layout, design, calls-to-action…), from the perspective of consumer struggles. Baymard’s Usability research really complements our other existing research tools.”
Will Close Director of A/B Testing at Nike.com
“I just wanted to take a minute to thank you for the amazing work on this audit. You should know that this has been very well received internally and there’s a lot of excitement around adopting the ideas you have shared.”
Sudeep Agarwal Growth Manager at Google Shopping
“Baymard has been a great resource in helping us improve the customer experience. We are continually applying these best practices to our sites.”
Bryan Trogdon Director of User Experience at Office Depot
“These reports are fabulous. The content is exactly what our team has been looking for, and so much more! Extremely helpful, thank you!”
Cary Moody Usability Researcher at Hallmark
“We implemented “E-Commerce Checkout Usability” guide for all our stores and saw doubling of checkout conversion rates. We will soon work on implementation of other usability guidelines. Thank you Christian and Jamie for your excellent work!”
Sergey Vorozhtsov CEO at S3 Stores, Inc.
“Some time ago we purchased the Ecommerce Homepage & Category report - the research and insights are extremely useful to us and help us a lot in our work!”
Eliza Savov CX Research Team Lead at Clicktale
“Baymard produces some of the most relevant and actionable user experience research available. They really understand the needs of UX and Product Management professionals, and their deep experience in the eCommerce field allows them to offer sophisticated, nuanced insights.”
Kerry McAleer Former Director of UX Research at Sears
“My team loves Baymard Premium and it has become a valuable tool for us. We consult with a number of large brands and manage their eComm (both DTC and eRetail) and your data is amazing, it gives us all the testing data without having to run the tests ourselves. Our clients appreciate us having the depth of knowledge Baymard provides, we’ve used Baymard data multiple times to defend our recommendations and to inform our designs.”
Dean Rizzuto UX Director at Integer Group
“Damn. The reports that the @Baymard folks do cost money, but they’re worth it.”
Steve Krug Author of ‘Don’t Make Me Think’
“Baymard's audit services give us a detailed view of usability improvements across our entire site. This is so much more comprehensive than running individual usability studies.”
Gideon Ansell UX Director, Global eCommerce at Staples
“I’m an avid user of your reports and recommendations. I have leveraged your articles and findings throughout my career in B2B, B2C, and hospitality.”
Jenny Urban User Experience Director at Ace Hardware
“This was indeed very helpful guidance and a very well-documented roadmap for us to fix, validate, organize, collectively understand and continually improve our ecommerce foundation.”
Cat Brunson UX Manager at Columbia Sportswear
“I can confirm that the list was fully implemented. Every time we put up a change we either A/B test or we watch it very closely to determine that it’s doing better and not the opposite. So I can confirm that these fixes have improved our checkout. Thanks for everything.”
Abraham Berkowitz B&H Photo
“I can not tell you how much help your benchmark studies have been for our company, e-commerce and UX teams. We have used and continue to use these reports for baseline benchmarks as we build test protocols or eye tracking scripts etc. in lab.”
Catherine Brunson Customer Experience Strategist at Belk
“Excellent tool – looking forward to using it with our other sites and prototypes as they’re developed.”
Leah Kaufman Senior UX Research Manager at Lenovo
“Your company produces an excellent product suite: research, training, contextual examples, and the review tool all in one. It should be core training for most roles in e-commerce focused digital agencies.”
Joe Sevits VP of Digital Solutions at Blue Acorn iCi
“I really like the work Baymard Institute does around usability. Their articles often get my Ecom gears turning.”
Ryan Finley Site Search Professional at Kohl’s Department Stores
“We’ve received some awesome feedback from our Merchant Success team as well as our merchants about all of the UX Audits we’ve had thus far with Baymard. Thank you so much to you and your team for all of your hard work. The pilot with Baymard has been going fantastic and I’m really excited with all that we’re learning! You have an amazing platform, team and super helpful data base for us to work with.”
Nicole Papp Merchant Success Manager, Shopify
“This #ecommerce checkout guide is worth every penny. Highly recommended. #cro ”
“Thank you very much for the 7 usability audits of our country-specific sites. The audits have provided us with specific and actionable advice, allowed us to prioritize development resources, and enabled us to compare UX performance between the 7 different country-specific sites, and against State of the Art implementations. The audit itself is done really professionally, and the recommendations contain actionable and insightful information.”
Mirko Sablic EU eTransformation at Deutsche Telekom / T-mobile
“Thank you. This was an excellent piece of work: professional, thorough, and actionable for the team. We’re very happy with the work Baymard has done for us.”
Alex Wright Director of Research at Etsy
“Great UX report on shopping cart checkout forms/process we have used in a few audits recently. ”
“It is immensely valuable having a thorough, independent study to help validate my work and in particular, help facilitate buy-off from stakeholders. Baymard has quickly become one of my most trusted resources for the UX/UI field.”
Jason Greene UX Design Lead at ClickBank
“I am just thrilled by this study, it’s helped me in the construction of my online store checkout. All points in this study make incredible sense, and I cannot help but incorporate all of these suggestions. Incredible.”
Rick Lange Owner of StudioStreet
“An eye opener. This UX audit helped validate assumptions we had regarding our site but also provided visibility on issues we overlooked. Recommendations were in depth and provided ways for improvements.”
Michael Tran Sr. Business Analyst at Sony PlayStation
“Thanks for everything. The audit was extremely useful, I think we have gained valuable insight.”
Tara Costa Senior Manager at Jarden Consumer Solutions (FoodSaver, Breville, etc.)
“I have found the M-Commerce and E-Commerce reports very useful, thank you!”
Josh Shaw Web Manager at Keurig Green Mountain
“The recommendations in our audit were awesome - well prioritized, actionable and helped us focus on what to optimize. This audit, along with the ecommerce database access, are my go-to resources for thorough, insightful information. Thank you!”
Erin Straub UX Design Manager at Nutrisystem
“Given the tricky science of conversion rate optimization, it is great to know that you are dealing with professionals whose advice is based on solid research. It was a pleasure collaborating with the Baymard team.”
Aaron Henig Operations Manager at Epicenter Consulting, New York
“This is very, very useful! Let me check what we can do to improve the usability in the Smashing Shop.”
Vitaly Friedman Editor in Chief of Smashing Magazine
“Wow, this is great! Just reviewed it with the team. It’s a huge help and we’re excited to fix these issues.”
Anthony Thomas UX responsible at StickerMule.com
“The walkthrough today was great. The report was very, very well done and loaded with great opportunities for us to improve our business. I wanted to again express my appreciation for working with us on such a condensed time frame last month. You and your team have been amazing partners to us and we very much appreciate the work, expertise and partnership.”
Wendy Bonnstetter UX Director at Hallmark Cards, Inc.
“We like what we are reviewing from the audit - great analysis and feedback.”
David Polanco UX Lead at Carnival Cruise Lines
“We have worked with a number of third party companies before on various projects/audits, and I can certainly say that working with Baymard was not only a pleasure; but you delivered on time; to the level of depth we wanted; addressing important issues; and answering all our questions; and you did all this for a great price. A big THANK YOU on behalf of N11.”
Efe Yaman Program Manager at n11.com
“Baymard’s real-user research is invaluable for ecommerce marketers. It leaves no stone unturned, and with the guideline checklists provided, you’ll be well equipped to optimize your mobile presence.”
Linda Bustos Director of E-commerce Research at Elastic Path
“We found the audits extremely helpful and validated a number of changes we have been wanting to make or are in the process of making, so thank again for all the great insights.”
Colleen Kersting eCommerce Marketing at Harley-Davidson
“The Baymard reports have proven to be an invaluable resource for us. Comprehensive, pragmatic and actionable. We have redesigned our checkout process and made changes to our category pages based on usability guidelines in the reports.”
Jill McDonald UX Architect at Room & Board
“The Baymard Institute have some seriously good reports on ecommerce usability, design, and best practices”
“Worth every dollar. It’s well done, good looking and simply very useful.”
Jan Jursa Curator of IATV and the MobX conference
“I love the information that you guys provide and have bought a couple of reports. Love them.”
Karen Kysar Site & Search Optimization Lead at iProspect
“Really good rundown on all these thing. I definitely think we got a lot of value out of it, and we’re excited to get it all in and do some A/B testing on this.”
Greg Dalby Director of E-Commerce at Purch
“We implemented the majority of your checkout recommendations and a/b tested most of them, in every instance your recommendation provided the catalyst for us to make an improvement. Your approach and methodology has proven itself to be valuable. Now, when a new report comes out from your office we just buy it right away.”
Chris Hall President of RepairClinic.com
“Baymard’s UX training week was invaluable. Christian presented the company’s vast research in an organized and digestible format that encouraged actionable takeaways. I can’t wait to share these learnings with my colleagues!”
Nikki Orsborn VP of Creative at Branding Brand
“You guys help us, our clients (and our clients’ users), in delivering a better user experience through your research. I really appreciate it.”
Fernando Valentini Managing Partner at eNe Solucoes
“I wanted to write you a note to tell you how much I’ve gotten out of the Usability Benchmark I bought this Summer. We often get asked to for help with checkout usability and I often refer people your way. Keep up the great work!”
Mike Arsenault Co-founder of Rejoiner
“This is without a doubt the most important eCommerce training I’ve ever done. Knowing the right approach for converting the average user puts us massively ahead of the competition.”
James Gilbert CEO at Solutionists
“Love Baymard’s Checkout Usability Report. A must read for E-Comm UX teams.”
“The Baymard team has been a delight to work with on the JohnLewis digital platform audit. They responded to the brief very well, have been very accessible for ongoing clarification and queries and Rebecca was excellent in the recent team share, articulately presenting findings in an engaging walk-through with the wider team which will really support driving engagement and a robust response. Many thanks for all the effort and focus folks.”
Greg Woods UX & UI Design and Research Manager at John Lewis
“If you are a User Experience Designer and have not read this report on check out form usability, than you should #UX”
“Thank you for the UX audit presentation, it was FANTASTIC. People here are quite pleased and amazed by the amount of work that was put into this.”
Marc Ulrich Associate Director of Web Usability at Bell Canada
“Here at Boxed we’re a small team who are BIG fans of your research. Your services have been immensely helpful to us as a small UX/UI team, and we are so excited to have a new version of our own product page going into development later this month.”
Jillian Crudo Product Design Manager at Boxed
“I just wanted to reach out to you personally and commend you for hosting a terrific course. It’s quite seldom I find myself learning quite as much and gaining so many new perspectives in such a short period of time. So please keep up the good work and keep on inspiring other fellow UX practitioners!”
Victoria Rönning UX Designer at PriceSpy
“designing a checkout experience? This is one of the coolest resource I’ve seen”
“I’m very impressed! Not about our site’s performance, quite the opposite, but about your work. Very detailed and packed with great and tangible advice. This was exactly what I dreamt about, but sometimes you just have to be careful dreaming.”
Kenneth Avnsted CEO at Anodyne
“We implemented this [1 of the 15 audit suggestions] and since then we’ve had a 20% increase in warranties added and a pretty healthy average order increase because of that. That was a great suggestion, it hit our bottom line immediately.”
Justin French Director of E-commerce at Fast Growing Trees
“I often refer to myself as ‘the worst type of user’ because I have adapted to standard/bad UX practices when browsing eCommerce sites. I have found Baymard Institute is an incredible resource for getting some insight into user behaviour for making websites foolproof.”
Jesse Davies Design Manager at Retail Express
“after benchmarking checkouts for a couple of hours last week… this resource is magical ”
“Truly a great learning experience about almost every aspect of eCommerce and the steps you need to take to improve the shopping experience for your users. Everyone working with eCommerce should attend this course. Absolutely worth the investment!”
Axel Giæver Senior UX Designer at Dekode
“I really enjoy what you guys do. I bought your guide over a year ago to help a large website I consult to improve their checkout.”
Daniel Kohn Founder of AbandonAid
“We implemented these guidelines on a client’s website and our e-commerce conversion rate increased 18.7% across the board. Most importantly our mobile conversions increased from 0.89% to 1.9% – we doubled our mobile revenue.”
Rober Coorey Author of ‘Feed A Starving Crowd’
“The Baymard E-commerce Usability reports have proven to be a valuable resource for UX teams within our organisation both at group and operating company level. The reports contain precise, actionable insights and recommendations which are backed up by extensive research and data. The severity and frequency ratings have helped our development teams to prioritise which areas to improve first. The most recent improvements we’ve recommended from the Ecommerce Search report have been extremely well received by senior stakeholders and have already been fed into the backlog.”
Claire White UX Specialist for Kingfisher PLC
“I wanted to pass on some praise to the Baymard team. I’m doing some desk research at the moment into best practices for navigation, search and filtering, and I’ve been using a lot of Baymard reports. Even though we’re not in the e-comm business, the insights you provide have been invaluable and inspirational to my project. It’s really really great work. I’ve previously grazed the content before out of interest, but now that I’m actually putting it into practice, I’m really feeling the value of this work. Thanks for making it available so that the whole community can benefit.”
Barry Prendergast Senior Product Designer
“I just wanted to let you know that I think your site is the best thousand bucks I’ve ever spent. I wish I found you years ago.”
Chris Lambrinides Partner at Window Cleaning Resource
“Christian Holst and his team have done it again. Rock-solid research backed up by numbers that can’t be argued with. We’ve been using Baymard’s research for many years now and consistently find value in it in the form of highly applicable guidelines. The cost of the annual subscription has paid for itself many times over. Thank you for that, Christian.”
Robert Knoerk CEO at Binary Minds
“Baymard has helped so much: UX was a brand new role at my company when I was hired. I was researching, planning, and designing UX & UI for 5 different products, all by myself. After showing real-world, bottom-line results from a UX centered approach to our products, we have expanded our UX team and greatly improved our UX-to-product process. Baymard’s research database was a critical component to my (and my company’s) success. Thank you!”
Geoff Jensen Head of UX at Wrench Inc.
“We have recently tested some of your recommendations for the Avast checkout and got some great wins!”
Tomas Janu E-Commerce Director at Avast
“The Baymard UX audit has been a revelation for our organisation and will likely become a vital tool in our process moving forward.”
Peter Fitzsimons Product Design Team Lead at CarTrawler
“Working with Baymard for our UX audit was an exceptional experience from start to finish. Their attention to detail, depth of analysis, and clear communication throughout the process truly exceeded our expectations. The insights they provided were not only actionable but profoundly insightful. I highly recommend Baymard for their expertise, professionalism, and commitment to elevating user experiences.”
Mehmet Cakir Ecommerce Product Manager at Monster Notebook
“The audit opened our eyes once again, as we are often blind to our own operations. The comparison with competitors' best practices was particularly helpful.”
Derrick Drakeford UI/UX Designer at IONOS SE
“Exceptional audit with actionable points and excellent examples. ”
Kimberly Wells Sr. Product Owner at Infinite Electronics
“This UX audit is helping us to compare ourselves against the industry benchmark and prioritize UX improvements accordingly. All with an insight-driven mindset and not as an agency that would sell you hours after this!”
Flore Delecourt Global E-commerce Manager at Stokke
“Our UX Auditor was very engaged and responsive throughout the entire 2-week audit process. Delivered quicker than expected. We feel confident that the insights will be constructive.”
Christopher Rupert Digital Product Owner at ADI Global
“Very insightful and interesting. Marilyn was great and explained the audit really clearly.”
Livia Biondino Lead Product Designer at Charlotte Tilbury
“One of the most valuable audits we have ever had with loads of actionable advice that will more than pay for itself in the short run.”
Mark Costigliola Director, eCommerce Operations at Travelpro
Latest Articles
Weekly articles based on the latest UX research from the Baymard team.
