Hugo Boss's UX performance snapshot

We took a quick look at Hugo Boss's online shopping experience

From product discovery to checkout, a few things stood out that may be worth exploring further.

The observations below are based on Baymard's ecommerce UX research and fashion industry benchmarks.

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Levi Strauss & Co. Logo
Having Baymard is like having access to a magical UX super power. I can't believe how helpful and easy to use it is, given the vast array of tools and information they provide!
Ariana Biedebach Manager, UX Research at Levi Strauss & Co.

Filtering - Always Allow Filtering By Price, User Ratings, Color, Size, and Brand

Essential filters are often the fastest route to relevance. When shoppers can’t narrow products by key criteria like price, colour, size, ratings, or brand, product lists become harder to explore and relevant items are easier to miss.

We identified an opportunity to improve product discovery by helping shoppers narrow large product ranges faster and stay engaged in the buying journey.

PLPs - Always Make Separate List Item Info Elements in Product Lists And Search Results Visually Distinct

Product lists need to be easy to scan. When product names, types, and key attributes blend together, shoppers have to work harder to compare items and can reject relevant products based on incomplete or inaccurate assumptions.

We identified an opportunity to make product information clearer at the list level, helping shoppers evaluate products faster and compare options with greater confidence.

PDPs - Provide Supplementary Product Information Like Manuals and Production Ethics

Some shoppers need more than basic product details before they feel ready to buy. When information like materials, sustainability, manufacturing, or brand context is missing from the product page, they have to leave the buying journey to find answers elsewhere.

We identified an opportunity to keep high-intent shoppers engaged by making deeper product information easier to access at the point of decision.

Nike Inc. Logo
Intelligent, consumer-focused insights that are clear and actionable. The team in the room really loved the way the Baymard Institute highlighted the optimizations in the various user experience elements (copy, layout, design, calls-to-action…), from the perspective of consumer struggles. Baymard’s Usability research really complements our other existing research tools.
Will Close Director of A/B Testing at Nike.com
Checkout usability improvements examples

How leading fashion ecommerce teams approach these challenges

High-performing ecommerce teams typically combine multiple sources of insight when improving customer experiences:

  • UX research
  • Industry benchmarking
  • Competitive analysis
  • Design pattern libraries
  • Team training and enablement
  • Expert guidance when needed

The goal is not simply identifying issues, but building confidence in which improvements will have the greatest impact.

Find the UX issues costing your team conversions

The opportunity is bigger than these three findings.

Speak to a Baymard expert to uncover where friction is limiting product discovery, weakening purchase confidence, and slowing shoppers down before checkout. We’ll show how Baymard’s research and benchmarks help your team prioritize the improvements with the greatest commercial impact.

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UX performance scores across ecommerce interface categories
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