
We took a quick look at Lacoste's online shopping experience
From product discovery to checkout, a few things stood out that may be worth exploring further.
The observations below are based on Baymard's ecommerce UX research and fashion industry benchmarks.


“Having Baymard is like having access to a magical UX super power. I can't believe how helpful and easy to use it is, given the vast array of tools and information they provide!”

Filtering - Provide Category-Specific Filters for All Key Product Attributes
When category-specific filters are missing, shoppers are forced to browse through products that don’t match what they need. For fashion, that means key attributes like fit, sleeve type, length, material, occasion, or style can become harder to isolate.
We identified an opportunity to make product discovery more precise, helping shoppers narrow large ranges faster and find suitable products with less effort.


PDPs - Always Use Thumbnails in Image Galleries on Desktop
Product images carry critical purchase information, especially in fashion where shoppers need to assess fit, texture, colour, detail, and styling. When additional images are hard to discover, shoppers can miss the visual cues they need and reject products too early.
We identified an opportunity to make image galleries easier to explore, helping shoppers evaluate products more confidently before purchase.


PLPs - Always Include the User Ratings Average in List Items And Search Results
Ratings help shoppers judge product suitability before committing to a product page. When ratings are missing from product lists, shoppers have to work harder to compare options and can dismiss relevant products too early.
We identified an opportunity to improve comparison and product confidence directly from the list view, helping shoppers shortlist suitable products faster.


“Intelligent, consumer-focused insights that are clear and actionable. The team in the room really loved the way the Baymard Institute highlighted the optimizations in the various user experience elements (copy, layout, design, calls-to-action…), from the perspective of consumer struggles. Baymard’s Usability research really complements our other existing research tools.”
How leading fashion ecommerce teams approach these challenges
High-performing ecommerce teams typically combine multiple sources of insight when improving customer experiences:
- UX research
- Industry benchmarking
- Competitive analysis
- Design pattern libraries
- Team training and enablement
- Expert guidance when needed
The goal is not simply identifying issues, but building confidence in which improvements will have the greatest impact.
Find the UX issues costing your team conversions
The opportunity is bigger than these three findings.
Speak to a Baymard expert to uncover where friction is limiting product discovery, weakening purchase confidence, and slowing shoppers down before checkout. We’ll show how Baymard’s research and benchmarks help your team prioritize the improvements with the greatest commercial impact.
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