This is a usability benchmark of the checkout process of 150 top e-commerce sites.
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In this checkout step there's 2 highlights (pro only) outlining what Barnes & Noble are doing right and wrong. The screenshot was taken March 14, 2012 and depicts Barnes & Noble's Order review.
In total, 7 of Barnes & Noble's checkout steps have been benchmarked across 63 usability guidelines from the E-Commerce Checkout research study. See full Barnes & Noble case study.
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