This is a usability benchmark of the checkout process of 150 top e-commerce sites.
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In this checkout step there's 16 highlights (pro only) outlining what J&R are doing right and wrong. The screenshot was taken April 2, 2012 and depicts J&R's Billing address and Payment.
In total, 4 of J&R's checkout steps have been benchmarked across 63 usability guidelines from the E-Commerce Checkout research study. See full J&R case study.
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