Louis Vuitton's UX performance snapshot

We took a quick look at Louis Vuitton's online shopping experience

From product discovery to checkout, a few things stood out that may be worth exploring further.

The observations below are based on Baymard's ecommerce UX research and fashion industry benchmarks.

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Levi Strauss & Co. Logo
Having Baymard is like having access to a magical UX super power. I can't believe how helpful and easy to use it is, given the vast array of tools and information they provide!
Ariana Biedebach Manager, UX Research at Levi Strauss & Co.

PDPs - Use Both “Bullet Lists” and “Blocks of Text” for Product Descriptions

Product information needs to work for both quick scanning and deeper evaluation. When descriptions are dense or poorly structured, shoppers struggle to pick out the details that matter and purchase confidence drops.

We identified an opportunity to make product details easier to scan, helping shoppers understand fit, features, and suitability faster.

PLPs - Avoid Subdividing Product Lists

Divided product lists can make shoppers misread the range, miss relevant items, or over-focus on whatever appears first. In fashion, that can weaken discovery by hiding the true breadth of styles, categories, and product types available.

We identified an opportunity to make product exploration clearer and more representative, helping shoppers understand the full range faster and find suitable products with less effort.

PLPs - Always Show Prices in Product List Items And Search Results

Price is one of the first things shoppers use to decide whether a product is worth exploring. When prices are missing from product lists, comparison breaks down and relevant items can be skipped before they’re even considered.

We identified an opportunity to make product lists more decision-ready, helping shoppers compare options faster and continue toward purchase with greater confidence.

Nike Inc. Logo
Intelligent, consumer-focused insights that are clear and actionable. The team in the room really loved the way the Baymard Institute highlighted the optimizations in the various user experience elements (copy, layout, design, calls-to-action…), from the perspective of consumer struggles. Baymard’s Usability research really complements our other existing research tools.
Will Close Director of A/B Testing at Nike.com
Checkout usability improvements examples

How leading fashion ecommerce teams approach these challenges

High-performing ecommerce teams typically combine multiple sources of insight when improving customer experiences:

  • UX research
  • Industry benchmarking
  • Competitive analysis
  • Design pattern libraries
  • Team training and enablement
  • Expert guidance when needed

The goal is not simply identifying issues, but building confidence in which improvements will have the greatest impact.

Find the UX issues costing your team conversions

The opportunity is bigger than these three findings.

Speak to a Baymard expert to uncover where friction is limiting product discovery, weakening purchase confidence, and slowing shoppers down before checkout. We’ll show how Baymard’s research and benchmarks help your team prioritize the improvements with the greatest commercial impact.

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UX performance scores across ecommerce interface categories
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