On this page there’s 13 highlights (view in Baymard Premium) outlining what J.C. Penney are doing right and wrong.
(Tip: use the arrows above or on your keyboard to navigate all 413 user reviews section examples.)

The screenshot was taken on June 30, 2021 and depicts J.C. Penney’s User Reviews Section. In total, we’ve reviewed 52 of J.C. Penney’s page designs. To see them all, visit the full J.C. Penney UX case study.