This is a usability benchmark of the search experience of 50 major e-commerce sites.
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On this page there's 2 highlights (pro only) outlining what Rakuten are doing right and wrong. The screenshot was taken May 7, 2014 and depicts Rakuten's No Results Page.
In total, 4 of Rakuten's pages have been benchmarked across 60 usability guidelines from the E-Commerce Search research study. See full Rakuten case study.
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