You’re browsing the 2012 version of this benchmark database. Head here for the most recent version.
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This is a usability benchmark of the checkout experience of 150 major e-commerce sites. You’re currently navigating by page design (Account). You can also navigate by site reviews.

On this page there’s 2 highlights (pro only) outlining what Harry and David are doing right and wrong. The screenshot was taken March 30, 2012 and depicts Harry and David's Account.

In total, 7 Harry and David page designs have been benchmarked across 63 usability guidelines from the Checkout Process research study. See full Harry and David case study.