On this page there’s 2 highlights (view in Baymard Premium) outlining what AT&T are doing right and wrong.
(Tip: use the arrows above or on your keyboard to navigate all 257 ‘my account’ drop-down examples.)

The screenshot was taken on October 26, 2022 and depicts AT&T’s ‘My Account’ Drop-Down. In total, we’ve reviewed 35 of AT&T’s page designs. To see them all, visit the full AT&T UX case study.