On this page there’s 5 highlights (view in Baymard Premium) outlining what John Lewis are doing right and wrong.
(Tip: use the arrows above or on your keyboard to navigate all 288 ‘my account’ drop-down examples.)

The screenshot was taken on December 12, 2023 and depicts John Lewis’ ‘My Account’ Drop-Down. In total, we’ve reviewed 60 of John Lewis’ page designs. To see them all, visit the full John Lewis UX case study.