On this page there’s 3 highlights (view in Baymard Premium) outlining what H&M are doing right and wrong.
(Tip: use the arrows above or on your keyboard to navigate all 288 ‘my account’ drop-down examples.)

The screenshot was taken on March 27, 2024 and depicts H&M’s ‘My Account’ Drop-Down. In total, we’ve reviewed 88 of H&M’s page designs. To see them all, visit the full H&M UX case study.