On this page there’s 4 highlights (view in Baymard Premium) outlining what Hyatt are doing right and wrong.
(Tip: use the arrows above or on your keyboard to navigate all 288 ‘my account’ drop-down examples.)

The screenshot was taken on June 3, 2024 and depicts Hyatt’s ‘My Account’ Drop-Down. In total, we’ve reviewed 35 of Hyatt’s page designs. To see them all, visit the full Hyatt UX case study.