Benchmark Overview

J&R’s E-Commerce UX

This is a case study of J&R’s e-commerce user experience (UX) performance. It’s based on a full-performance review of more than 550 design elements. 59 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape

J&R’s Cart & Checkout performance is acceptable. For instance, J&R’s checkout has state of the art Navigation and Layout yet suffers from broken Data Input.

Poor
Acceptable
Good

Cart & Checkout: 63 guidelines · Score: 574.8

Data Input: 15 guidelines · Score: -137.0

These 15 ‘Data Input’ guidelines are only available in Baymard Premium — they are based on our large-scale Checkout Process UX research study, and outline the 15 elements necessary to create a high-performing ‘Data Input’ implementation.

Premium also shows you why J&R and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.

Guideline #1 Violated High · Score: -60.9

Guideline #2 Violated High · Score: -45.7

Guideline #3 Violated Low · Score: -22.8

Guideline #4 Adhered High · Score: 45.7

Guideline #5 Violated High · Score: -30.5

Guideline #6 Violated High · Score: -30.5

Guideline #7 Violated High · Score: -15.2

Guideline #8 Issue Resolved · Score: 22.8

Guideline #9 Violated High · Score: -22.8

Guideline #10 Issue Resolved · Score: 22.8

Guideline #11 Violated High · Score: -15.2

Guideline #12 Violated High · Score: -15.2

Guideline #13 Not Applicable · Score: 0.0

Guideline #14 Adhered High · Score: 15.2

Guideline #15 Adhered High · Score: 15.2

Copywriting: 8 guidelines · Score: 49.5

These 8 ‘Copywriting’ guidelines are only available in Baymard Premium — they are based on our large-scale Checkout Process UX research study, and outline the 8 elements necessary to create a high-performing ‘Copywriting’ implementation.

Premium also shows you why J&R and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.

Guideline #16 Violated High · Score: -60.9

Guideline #17 Adhered High · Score: 45.7

Guideline #18 Issue Resolved · Score: 45.7

Guideline #19 Adhered High · Score: 38.1

Guideline #20 Adhered Low · Score: 19.0

Guideline #21 Violated High · Score: -30.5

Guideline #22 Violated High · Score: -15.2

Guideline #23 Adhered Low · Score: 7.6

Layout: 15 guidelines · Score: 232.2

‘State of the Art’

These 15 ‘Layout’ guidelines are only available in Baymard Premium — they are based on our large-scale Checkout Process UX research study, and outline the 15 elements necessary to create a high-performing ‘Layout’ implementation.

Premium also shows you why J&R and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.

Guideline #24 Violated Low · Score: -26.6

Guideline #25 Adhered High · Score: 53.3

Guideline #26 Violated High · Score: -53.3

Guideline #27 Adhered High · Score: 38.1

Guideline #29 Adhered Low · Score: 19.0

Guideline #30 Adhered High · Score: 38.1

Guideline #31 Adhered Low · Score: 22.8

Guideline #32 Adhered High · Score: 22.8

Guideline #33 Adhered High · Score: 22.8

Guideline #34 Adhered High · Score: 22.8

Guideline #35 Adhered Low · Score: 11.4

Guideline #36 Adhered High · Score: 15.2

Guideline #37 Adhered High · Score: 15.2

Guideline #38 Adhered High · Score: 15.2

Guideline #39 Adhered High · Score: 15.2

Navigation: 8 guidelines · Score: 228.4

‘State of the Art’

These 8 ‘Navigation’ guidelines are only available in Baymard Premium — they are based on our large-scale Checkout Process UX research study, and outline the 8 elements necessary to create a high-performing ‘Navigation’ implementation.

Premium also shows you why J&R and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.

Guideline #40 Issue Resolved · Score: 45.7

Guideline #41 Adhered High · Score: 45.7

Guideline #42 Issue Resolved · Score: 45.7

Guideline #43 Adhered High · Score: 38.1

Guideline #44 Adhered Low · Score: 15.2

Guideline #45 Adhered High · Score: 30.5

Guideline #46 Neutral · Score: 0.0

Guideline #47 Adhered Low · Score: 7.6

Flow: 7 guidelines · Score: 76.1

These 7 ‘Flow’ guidelines are only available in Baymard Premium — they are based on our large-scale Checkout Process UX research study, and outline the 7 elements necessary to create a high-performing ‘Flow’ implementation.

Premium also shows you why J&R and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.

Guideline #48 Adhered High · Score: 53.3

Guideline #49 Neutral · Score: 0.0

Guideline #50 Violated Low · Score: -26.6

Guideline #51 Adhered Low · Score: 19.0

Guideline #52 Adhered Low · Score: 15.2

Guideline #53 Violated Low · Score: -15.2

Guideline #54 Issue Resolved · Score: 30.5

Focus: 10 guidelines · Score: 125.6

These 10 ‘Focus’ guidelines are only available in Baymard Premium — they are based on our large-scale Checkout Process UX research study, and outline the 10 elements necessary to create a high-performing ‘Focus’ implementation.

Premium also shows you why J&R and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.

Guideline #55 Adhered High · Score: 60.9

Guideline #56 Not Applicable · Score: 0.0

Guideline #57 Violated High · Score: -38.1

Guideline #58 Not Applicable · Score: 0.0

Guideline #59 Violated Low · Score: -19.0

Guideline #60 Issue Resolved · Score: 38.1

Guideline #61 Issue Resolved · Score: 38.1

Guideline #62 Issue Resolved · Score: 30.5

Guideline #63 Not Applicable · Score: 0.0

Guideline #64 Adhered High · Score: 15.2

All 60 sites were benchmarked across the 610 guidelines. During our evaluation, J&R’s e-commerce site adhered to 342 usability guidelines, violated 213, and scored neutral on 87 occasions, while a remaining 34 guidelines weren’t applicable.

See methodology to read up on the evaluation criteria and scoring algorithm.

To read each guideline and review your own sites, you’ll need to get full access.


J&R’s Desktop E-Commerce Design

4 pages of J&R’s e-commerce site, marked up with 27 best practice examples