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Rakuten’s E-Commerce UX
This is a case study of Rakuten’s e-commerce user experience (UX) performance. It’s based on a full-performance review of more than 550 design elements. 59 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape
Rakuten’s overall e-commerce UX performance is poor. Some of Rakuten’s biggest UX issues are caused by broken Mobile E-Commerce, poor Product Lists & Filtering, and poor Product Page performances.
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Rakuten’s Homepage & Category performance is acceptable. For instance, Rakuten’s category experience has good Site-Wide Layout and decent Intermediary Category Pages yet suffers from mediocre Homepage.
Rakuten’s On-Site Search performance is mediocre. Some of Rakuten’s biggest on-site search usability issues are due to mediocre Search Query Types, poor Results Logic & Guidance, and poor Results Layout & Filtering. That said, their search experience performs well within Search Form & Logic.
Rakuten’s Product Lists & Filtering performance is poor. Rakuten’s product listings in particular suffer from usability issues caused by mediocre Sorting, List Items: Product Info & Thumbnails, and List Items: Personalization. That said, their product listings perform well within Comparison Tool.
Rakuten’s Product Page performance is poor. Rakuten’s product page experience is particularly thwarted by usability issues related to poor Cross-Sells & Cross-Navigation, User Reviews, and Auxiliary Content.
Rakuten’s Cart & Checkout performance is acceptable. Notably, Rakuten’s checkout performance is hampered by mediocre Credit Card Form and Shipping & Store Pickup, although this is helped somewhat by state of the art Default Values & Autocompletion and good Cross-Sells.
Rakuten’s Accounts & Self-Service performance is acceptable. Notably, Rakuten’s account performance is hampered by mediocre Account Sign In and Orders & Order Tracking, although this is helped somewhat by good ‘Your Account’: Addresses, Payments, & Newsletters and decent Account-Wide Navigation, Structure, & Information.
Rakuten’s Mobile E-Commerce performance is broken. Some of Rakuten’s biggest mobile usability issues are due to poor Mobile Product Page Layouts, broken Mobile Form Field Usability, and broken Mobile Validation Errors.
Poor
Acceptable
Good
Rakuten's E-Commerce UX: 644 guidelines · Comparative score: 201.9
Homepage & Category: 62 guidelines · Score: 665.5
Homepage: 15 guidelines · Score: 85.3
These 15 ‘Homepage’ guidelines are only available in Baymard Premium — they are based on our large-scale Homepage & Category UX research study, and outline the 15 elements necessary to create a high-performing ‘Homepage’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #237 Violated Low · Score: -16.6
Guideline #240 Neutral · Score: 0.0
Guideline #242 Issue Resolved · Score: 23.7
Guideline #248 Adhered High · Score: 23.7
Guideline #235 Adhered High · Score: 14.2
Guideline #238 Neutral · Score: 0.0
Guideline #236 Not Applicable · Score: 0.0
Guideline #246 Not Applicable · Score: 0.0
Guideline #249 Neutral · Score: 0.0
Guideline #245 Issue Resolved · Score: 23.7
Guideline #241 Adhered High · Score: 14.2
Guideline #247 Not Applicable · Score: 0.0
Guideline #239 Violated Low · Score: -7.1
Guideline #264 Violated Low · Score: -4.7
Guideline #257 Adhered High · Score: 14.2
Category Taxonomy: 14 guidelines · Score: 172.9
These 14 ‘Category Taxonomy’ guidelines are only available in Baymard Premium — they are based on our large-scale Homepage & Category UX research study, and outline the 14 elements necessary to create a high-performing ‘Category Taxonomy’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #253 Violated Low · Score: -16.6
Guideline #261 Adhered High · Score: 23.7
Guideline #263 Adhered High · Score: 33.2
Guideline #266 Neutral · Score: 0.0
Guideline #267 Violated High · Score: -33.2
Guideline #268 Adhered High · Score: 28.4
Guideline #259 Issue Resolved · Score: 37.9
Guideline #282 Adhered High · Score: 23.7
Guideline #286 Adhered High · Score: 23.7
Guideline #274 Not Applicable · Score: 0.0
Guideline #251 Not Applicable · Score: 0.0
Guideline #278 Adhered High · Score: 18.9
Guideline #277 Issue Resolved · Score: 18.9
Guideline #318 Issue Resolved · Score: 14.2
Main Navigation: 16 guidelines · Score: 175.2
These 16 ‘Main Navigation’ guidelines are only available in Baymard Premium — they are based on our large-scale Homepage & Category UX research study, and outline the 16 elements necessary to create a high-performing ‘Main Navigation’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #287 Violated High · Score: -33.2
Guideline #294 Not Applicable · Score: 0.0
Guideline #302 Adhered High · Score: 33.2
Guideline #289 Adhered High · Score: 23.7
Guideline #288 Violated Low · Score: -14.2
Guideline #303 Not Applicable · Score: 0.0
Guideline #298 Issue Resolved · Score: 28.4
Guideline #291 Adhered High · Score: 23.7
Guideline #297 Not Applicable · Score: 0.0
Guideline #256 Issue Resolved · Score: 23.7
Guideline #304 Issue Resolved · Score: 23.7
Guideline #305 Adhered High · Score: 18.9
Guideline #296 Issue Resolved · Score: 18.9
Guideline #299 Issue Resolved · Score: 14.2
Guideline #306 Issue Resolved · Score: 14.2
Guideline #300 Not Applicable · Score: 0.0
Intermediary Category Pages: 6 guidelines · Score: 94.7
These 6 ‘Intermediary Category Pages’ guidelines are only available in Baymard Premium — they are based on our large-scale Homepage & Category UX research study, and outline the 6 elements necessary to create a high-performing ‘Intermediary Category Pages’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #307 Adhered High · Score: 37.9
Guideline #309 Adhered High · Score: 33.2
Guideline #308 Issue Resolved · Score: 23.7
Guideline #311 Not Applicable · Score: 0.0
Guideline #312 Not Applicable · Score: 0.0
Guideline #310 Not Applicable · Score: 0.0
Site-Wide Layout: 11 guidelines · Score: 137.4
These 11 ‘Site-Wide Layout’ guidelines are only available in Baymard Premium — they are based on our large-scale Homepage & Category UX research study, and outline the 11 elements necessary to create a high-performing ‘Site-Wide Layout’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #279 Adhered High · Score: 23.7
Guideline #258 Issue Resolved · Score: 37.9
Guideline #252 Adhered High · Score: 23.7
Guideline #250 Adhered High · Score: 18.9
Guideline #293 Violated High · Score: -18.9
Guideline #290 Issue Resolved · Score: 14.2
Guideline #284 Issue Resolved · Score: 14.2
Guideline #260 Adhered High · Score: 14.2
Guideline #255 Adhered High · Score: 9.5
Guideline #273 Not Applicable · Score: 0.0
Guideline #940 Not Applicable · Score: 0.0
On-Site Search: 49 guidelines · Score: 261.9
Search Query Types: 12 guidelines · Score: 10.1
These 12 ‘Search Query Types’ guidelines are only available in Baymard Premium — they are based on our large-scale On-Site Search UX research study, and outline the 12 elements necessary to create a high-performing ‘Search Query Types’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #333 Adhered High · Score: 53.7
Guideline #334 Neutral · Score: 0.0
Guideline #340 Adhered Low · Score: 16.8
Guideline #335 Violated Low · Score: -16.8
Guideline #337 Adhered High · Score: 47.0
Guideline #341 Adhered Low · Score: 23.5
Guideline #344 Violated High · Score: -47.0
Guideline #399 Violated High · Score: -33.6
Guideline #338 Not Applicable · Score: 0.0
Guideline #347 Not Applicable · Score: 0.0
Guideline #342 Violated High · Score: -33.6
Guideline #398 Not Applicable · Score: 0.0
Search Form & Logic: 10 guidelines · Score: 228.3
These 10 ‘Search Form & Logic’ guidelines are only available in Baymard Premium — they are based on our large-scale On-Site Search UX research study, and outline the 10 elements necessary to create a high-performing ‘Search Form & Logic’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #336 Not Applicable · Score: 0.0
Guideline #346 Adhered High · Score: 40.3
Guideline #349 Issue Resolved · Score: 33.6
Guideline #407 Adhered High · Score: 47.0
Guideline #339 Adhered High · Score: 33.6
Guideline #343 Not Applicable · Score: 0.0
Guideline #351 Adhered High · Score: 33.6
Guideline #348 Adhered High · Score: 26.9
Guideline #350 Adhered High · Score: 13.4
Guideline #352 Not Applicable · Score: 0.0
Search Autocomplete: 7 guidelines · Score: 114.2
These 7 ‘Search Autocomplete’ guidelines are only available in Baymard Premium — they are based on our large-scale On-Site Search UX research study, and outline the 7 elements necessary to create a high-performing ‘Search Autocomplete’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #359 Adhered High · Score: 40.3
Guideline #404 Adhered High · Score: 40.3
Guideline #361 Adhered High · Score: 20.1
Guideline #356 Issue Resolved · Score: 33.6
Guideline #369 Adhered High · Score: 40.3
Guideline #368 Violated High · Score: -33.6
Guideline #363 Violated High · Score: -26.9
Results Logic & Guidance: 8 guidelines · Score: 6.7
These 8 ‘Results Logic & Guidance’ guidelines are only available in Baymard Premium — they are based on our large-scale On-Site Search UX research study, and outline the 8 elements necessary to create a high-performing ‘Results Logic & Guidance’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #358 Adhered High · Score: 47.0
Guideline #362 Neutral · Score: 0.0
Guideline #370 Violated High · Score: -40.3
Guideline #367 Neutral · Score: 0.0
Guideline #355 Neutral · Score: 0.0
Guideline #394 Issue Resolved · Score: 33.6
Guideline #365 Violated High · Score: -33.6
Guideline #371 Not Applicable · Score: 0.0
Results Layout & Filtering: 12 guidelines · Score: -97.4
These 12 ‘Results Layout & Filtering’ guidelines are only available in Baymard Premium — they are based on our large-scale On-Site Search UX research study, and outline the 12 elements necessary to create a high-performing ‘Results Layout & Filtering’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #382 Violated High · Score: -33.6
Guideline #379 Violated High · Score: -53.7
Guideline #386 Adhered High · Score: 47.0
Guideline #381 Adhered High · Score: 26.9
Guideline #377 Adhered High · Score: 33.6
Guideline #376 Violated Low · Score: -26.9
Guideline #403 Violated Low · Score: -23.5
Guideline #393 Violated High · Score: -33.6
Guideline #406 Not Applicable · Score: 0.0
Guideline #378 Violated High · Score: -33.6
Guideline #401 Not Applicable · Score: 0.0
Guideline #402 Not Applicable · Score: 0.0
Product Lists & Filtering: 95 guidelines · Score: -18.9
List Layout: 7 guidelines · Score: 2.7
These 7 ‘List Layout’ guidelines are only available in Baymard Premium — they are based on our large-scale Product Lists & Filtering UX research study, and outline the 7 elements necessary to create a high-performing ‘List Layout’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #541 Violated High · Score: -43.1
Guideline #533 Violated High · Score: -32.3
Guideline #531 Adhered Low · Score: 13.5
Guideline #537 Adhered High · Score: 26.9
Guideline #535 Not Applicable · Score: 0.0
Guideline #536 Not Applicable · Score: 0.0
Guideline #862 Adhered High · Score: 37.7
Loading Products: 5 guidelines · Score: -64.6
These 5 ‘Loading Products’ guidelines are only available in Baymard Premium — they are based on our large-scale Product Lists & Filtering UX research study, and outline the 5 elements necessary to create a high-performing ‘Loading Products’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #501 Violated High · Score: -32.3
Guideline #502 Violated Low · Score: -16.2
Guideline #503 Violated High · Score: -16.2
Guideline #504 Neutral · Score: 0.0
Guideline #505 Not Applicable · Score: 0.0
List Items: Product Info & Thumbnails: 16 guidelines · Score: 53.9
These 16 ‘List Items: Product Info & Thumbnails’ guidelines are only available in Baymard Premium — they are based on our large-scale Product Lists & Filtering UX research study, and outline the 16 elements necessary to create a high-performing ‘List Items: Product Info & Thumbnails’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #440 Adhered Low · Score: 21.5
Guideline #421 Not Applicable · Score: 0.0
Guideline #443 Violated High · Score: -37.7
Guideline #446 Violated High · Score: -32.3
Guideline #422 Adhered High · Score: 32.3
Guideline #441 Not Applicable · Score: 0.0
Guideline #447 Not Applicable · Score: 0.0
Guideline #444 Not Applicable · Score: 0.0
Guideline #455 Not Applicable · Score: 0.0
Guideline #445 Adhered High · Score: 37.7
Guideline #457 Not Applicable · Score: 0.0
Guideline #463 Violated Low · Score: -13.5
Guideline #456 Violated Low · Score: -13.5
Guideline #458 Adhered High · Score: 16.2
Guideline #459 Issue Resolved · Score: 21.5
Guideline #462 Adhered High · Score: 21.5
List Items: Interface & Hit Areas: 11 guidelines · Score: 0.0
These 11 ‘List Items: Interface & Hit Areas’ guidelines are only available in Baymard Premium — they are based on our large-scale Product Lists & Filtering UX research study, and outline the 11 elements necessary to create a high-performing ‘List Items: Interface & Hit Areas’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #448 Violated High · Score: -37.7
Guideline #528 Not Applicable · Score: 0.0
Guideline #452 Adhered High · Score: 26.9
Guideline #450 Adhered Low · Score: 13.5
Guideline #449 Adhered High · Score: 26.9
Guideline #525 Violated High · Score: -26.9
Guideline #527 Violated High · Score: -26.9
Guideline #529 Issue Resolved · Score: 32.3
Guideline #530 Violated Low · Score: -8.1
Guideline #526 Not Applicable · Score: 0.0
Guideline #993 Not Applicable · Score: 0.0
List Items: Personalization: 5 guidelines · Score: -21.5
These 5 ‘List Items: Personalization’ guidelines are only available in Baymard Premium — they are based on our large-scale Product Lists & Filtering UX research study, and outline the 5 elements necessary to create a high-performing ‘List Items: Personalization’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #480 Not Applicable · Score: 0.0
Guideline #482 Not Applicable · Score: 0.0
Guideline #483 Not Applicable · Score: 0.0
Guideline #485 Not Applicable · Score: 0.0
Guideline #484 Violated High · Score: -21.5
Filtering: Available Filters: 10 guidelines · Score: -137.4
These 10 ‘Filtering: Available Filters’ guidelines are only available in Baymard Premium — they are based on our large-scale Product Lists & Filtering UX research study, and outline the 10 elements necessary to create a high-performing ‘Filtering: Available Filters’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #409 Violated High · Score: -43.1
Guideline #413 Violated High · Score: -37.7
Guideline #418 Violated High · Score: -37.7
Guideline #408 Violated High · Score: -37.7
Guideline #417 Adhered High · Score: 37.7
Guideline #540 Not Applicable · Score: 0.0
Guideline #410 Violated High · Score: -32.3
Guideline #414 Issue Resolved · Score: 26.9
Guideline #416 Adhered Low · Score: 13.5
Guideline #415 Violated High · Score: -26.9
Filtering: Scope & Logic: 14 guidelines · Score: 10.8
These 14 ‘Filtering: Scope & Logic’ guidelines are only available in Baymard Premium — they are based on our large-scale Product Lists & Filtering UX research study, and outline the 14 elements necessary to create a high-performing ‘Filtering: Scope & Logic’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #424 Violated High · Score: -37.7
Guideline #427 Adhered High · Score: 37.7
Guideline #433 Not Applicable · Score: 0.0
Guideline #423 Not Applicable · Score: 0.0
Guideline #430 Not Applicable · Score: 0.0
Guideline #428 Neutral · Score: 0.0
Guideline #432 Not Applicable · Score: 0.0
Guideline #429 Adhered High · Score: 10.8
Guideline #436 Not Applicable · Score: 0.0
Guideline #439 Not Applicable · Score: 0.0
Guideline #488 Violated High · Score: -26.9
Guideline #492 Adhered High · Score: 26.9
Guideline #493 Adhered High · Score: 26.9
Guideline #486 Violated High · Score: -26.9
Filtering: Interface & Layout: 11 guidelines · Score: 86.2
These 11 ‘Filtering: Interface & Layout’ guidelines are only available in Baymard Premium — they are based on our large-scale Product Lists & Filtering UX research study, and outline the 11 elements necessary to create a high-performing ‘Filtering: Interface & Layout’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #468 Adhered High · Score: 43.1
Guideline #474 Not Applicable · Score: 0.0
Guideline #470 Violated High · Score: -37.7
Guideline #464 Adhered Low · Score: 13.5
Guideline #467 Adhered High · Score: 26.9
Guideline #475 Not Applicable · Score: 0.0
Guideline #479 Adhered Low · Score: 13.5
Guideline #476 Not Applicable · Score: 0.0
Guideline #465 Issue Resolved · Score: 26.9
Guideline #471 Not Applicable · Score: 0.0
Guideline #472 Not Applicable · Score: 0.0
Sorting: 11 guidelines · Score: 13.5
These 11 ‘Sorting’ guidelines are only available in Baymard Premium — they are based on our large-scale Product Lists & Filtering UX research study, and outline the 11 elements necessary to create a high-performing ‘Sorting’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #510 Adhered High · Score: 43.1
Guideline #511 Violated High · Score: -37.7
Guideline #539 Adhered High · Score: 21.5
Guideline #514 Adhered High · Score: 26.9
Guideline #513 Neutral · Score: 0.0
Guideline #509 Violated High · Score: -26.9
Guideline #521 Violated Low · Score: -13.5
Guideline #517 Not Applicable · Score: 0.0
Guideline #515 Not Applicable · Score: 0.0
Guideline #516 Not Applicable · Score: 0.0
Guideline #523 Not Applicable · Score: 0.0
Comparison Tool: 5 guidelines · Score: 37.7
These 5 ‘Comparison Tool’ guidelines are only available in Baymard Premium — they are based on our large-scale Product Lists & Filtering UX research study, and outline the 5 elements necessary to create a high-performing ‘Comparison Tool’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #495 Issue Resolved · Score: 37.7
Guideline #496 Not Applicable · Score: 0.0
Guideline #497 Not Applicable · Score: 0.0
Guideline #499 Not Applicable · Score: 0.0
Guideline #498 Not Applicable · Score: 0.0
Product Page: 95 guidelines · Score: 170.9
Product Page Layout: 8 guidelines · Score: 20.7
These 8 ‘Product Page Layout’ guidelines are only available in Baymard Premium — they are based on our large-scale Product Page UX research study, and outline the 8 elements necessary to create a high-performing ‘Product Page Layout’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #751 Not Applicable · Score: 0.0
Guideline #753 Not Applicable · Score: 0.0
Guideline #758 Adhered High · Score: 24.2
Guideline #757 Not Applicable · Score: 0.0
Guideline #784 Violated High · Score: -17.3
Guideline #738 Violated High · Score: -20.7
Guideline #766 Adhered High · Score: 17.3
Guideline #846 Issue Resolved · Score: 17.3
Product Images: 9 guidelines · Score: 89.7
These 9 ‘Product Images’ guidelines are only available in Baymard Premium — they are based on our large-scale Product Page UX research study, and outline the 9 elements necessary to create a high-performing ‘Product Images’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #740 Adhered High · Score: 27.6
Guideline #741 Adhered High · Score: 24.2
Guideline #747 Adhered Low · Score: 12.1
Guideline #755 Adhered High · Score: 17.3
Guideline #744 Adhered High · Score: 17.3
Guideline #745 Adhered Low · Score: 8.6
Guideline #752 Not Applicable · Score: 0.0
Guideline #854 Not Applicable · Score: 0.0
Guideline #756 Violated High · Score: -17.3
Image Gallery UI: 10 guidelines · Score: 58.7
These 10 ‘Image Gallery UI’ guidelines are only available in Baymard Premium — they are based on our large-scale Product Page UX research study, and outline the 10 elements necessary to create a high-performing ‘Image Gallery UI’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #774 Adhered High · Score: 24.2
Guideline #771 Not Applicable · Score: 0.0
Guideline #776 Violated High · Score: -24.2
Guideline #775 Adhered High · Score: 20.7
Guideline #779 Adhered High · Score: 17.3
Guideline #783 Violated High · Score: -17.3
Guideline #781 Issue Resolved · Score: 17.3
Guideline #773 Adhered High · Score: 10.4
Guideline #778 Not Applicable · Score: 0.0
Guideline #777 Adhered High · Score: 10.4
Product Video & 360-View: 4 guidelines · Score: 13.8
These 4 ‘Product Video & 360-View’ guidelines are only available in Baymard Premium — they are based on our large-scale Product Page UX research study, and outline the 4 elements necessary to create a high-performing ‘Product Video & 360-View’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #759 Adhered High · Score: 17.3
Guideline #770 Violated High · Score: -17.3
Guideline #760 Adhered High · Score: 13.8
Guideline #761 Not Applicable · Score: 0.0
The 'Buy' Section: 9 guidelines · Score: -36.2
These 9 ‘The 'Buy' Section’ guidelines are only available in Baymard Premium — they are based on our large-scale Product Page UX research study, and outline the 9 elements necessary to create a high-performing ‘The 'Buy' Section’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #791 Violated High · Score: -17.3
Guideline #795 Not Applicable · Score: 0.0
Guideline #820 Violated Low · Score: -12.1
Guideline #798 Violated High · Score: -17.3
Guideline #817 Violated High · Score: -17.3
Guideline #792 Adhered High · Score: 17.3
Guideline #816 Adhered High · Score: 17.3
Guideline #793 Not Applicable · Score: 0.0
Guideline #789 Violated High · Score: -6.9
Shipping, Returns, and Gifting: 7 guidelines · Score: 6.9
These 7 ‘Shipping, Returns, and Gifting’ guidelines are only available in Baymard Premium — they are based on our large-scale Product Page UX research study, and outline the 7 elements necessary to create a high-performing ‘Shipping, Returns, and Gifting’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #825 Adhered High · Score: 17.3
Guideline #826 Not Applicable · Score: 0.0
Guideline #803 Neutral · Score: 0.0
Guideline #836 Neutral · Score: 0.0
Guideline #804 Not Applicable · Score: 0.0
Guideline #802 Violated High · Score: -10.4
Guideline #805 Not Applicable · Score: 0.0
Product Variations: 9 guidelines · Score: -48.3
These 9 ‘Product Variations’ guidelines are only available in Baymard Premium — they are based on our large-scale Product Page UX research study, and outline the 9 elements necessary to create a high-performing ‘Product Variations’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #848 Violated High · Score: -24.2
Guideline #853 Adhered High · Score: 17.3
Guideline #849 Violated High · Score: -17.3
Guideline #837 Violated High · Score: -17.3
Guideline #851 Not Applicable · Score: 0.0
Guideline #800 Not Applicable · Score: 0.0
Guideline #850 Neutral · Score: 0.0
Guideline #852 Not Applicable · Score: 0.0
Guideline #856 Violated High · Score: -6.9
Product Descriptions: 7 guidelines · Score: 74.2
These 7 ‘Product Descriptions’ guidelines are only available in Baymard Premium — they are based on our large-scale Product Page UX research study, and outline the 7 elements necessary to create a high-performing ‘Product Descriptions’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #841 Adhered High · Score: 24.2
Guideline #843 Adhered High · Score: 24.2
Guideline #861 Not Applicable · Score: 0.0
Guideline #860 Adhered High · Score: 17.3
Guideline #845 Adhered High · Score: 17.3
Guideline #844 Violated Low · Score: -8.6
Guideline #847 Not Applicable · Score: 0.0
Specifications Sheet: 5 guidelines · Score: 17.3
These 5 ‘Specifications Sheet’ guidelines are only available in Baymard Premium — they are based on our large-scale Product Page UX research study, and outline the 5 elements necessary to create a high-performing ‘Specifications Sheet’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #858 Adhered High · Score: 24.2
Guideline #840 Violated High · Score: -17.3
Guideline #835 Adhered High · Score: 17.3
Guideline #839 Violated High · Score: -17.3
Guideline #857 Adhered High · Score: 10.4
User Reviews: 13 guidelines · Score: -22.4
These 13 ‘User Reviews’ guidelines are only available in Baymard Premium — they are based on our large-scale Product Page UX research study, and outline the 13 elements necessary to create a high-performing ‘User Reviews’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #739 Adhered High · Score: 24.2
Guideline #743 Violated High · Score: -24.2
Guideline #750 Adhered Low · Score: 13.8
Guideline #749 Violated High · Score: -20.7
Guideline #768 Adhered High · Score: 17.3
Guideline #742 Violated High · Score: -17.3
Guideline #748 Violated Low · Score: -8.6
Guideline #785 Violated High · Score: -17.3
Guideline #767 Violated High · Score: -17.3
Guideline #765 Adhered Low · Score: 8.6
Guideline #746 Violated Low · Score: -8.6
Guideline #763 Adhered High · Score: 10.4
Guideline #786 Adhered High · Score: 17.3
Auxiliary Content: 5 guidelines · Score: -27.6
These 5 ‘Auxiliary Content’ guidelines are only available in Baymard Premium — they are based on our large-scale Product Page UX research study, and outline the 5 elements necessary to create a high-performing ‘Auxiliary Content’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #807 Violated High · Score: -24.2
Guideline #788 Adhered High · Score: 13.8
Guideline #787 Violated High · Score: -17.3
Guideline #806 Not Applicable · Score: 0.0
Guideline #769 Not Applicable · Score: 0.0
Cross-Sells & Cross-Navigation: 9 guidelines · Score: 24.2
These 9 ‘Cross-Sells & Cross-Navigation’ guidelines are only available in Baymard Premium — they are based on our large-scale Product Page UX research study, and outline the 9 elements necessary to create a high-performing ‘Cross-Sells & Cross-Navigation’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #810 Adhered High · Score: 17.3
Guideline #811 Violated High · Score: -24.2
Guideline #828 Neutral · Score: 0.0
Guideline #813 Adhered High · Score: 17.3
Guideline #814 Adhered High · Score: 17.3
Guideline #812 Violated High · Score: -17.3
Guideline #821 Violated High · Score: -17.3
Guideline #819 Adhered High · Score: 20.7
Guideline #827 Adhered High · Score: 10.4
Cart & Checkout: 134 guidelines · Score: 430.1
Shopping Cart & “Added to Cart” Behavior: 10 guidelines · Score: 43.7
These 10 ‘Shopping Cart & “Added to Cart” Behavior’ guidelines are only available in Baymard Premium — they are based on our large-scale Cart & Checkout UX research study, and outline the 10 elements necessary to create a high-performing ‘Shopping Cart & “Added to Cart” Behavior’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #601 Issue Resolved · Score: 13.7
Guideline #600 Issue Resolved · Score: 13.7
Guideline #602 Issue Resolved · Score: 13.7
Guideline #603 Issue Resolved · Score: 13.7
Guideline #732 Adhered Low · Score: 9.6
Guideline #620 Violated Low · Score: -6.8
Guideline #623 Violated Low · Score: -6.8
Guideline #622 Violated High · Score: -13.7
Guideline #673 Adhered Low · Score: 6.8
Guideline #624 Neutral · Score: 0.0
Account Selection & Creation: 9 guidelines · Score: -12.3
These 9 ‘Account Selection & Creation’ guidelines are only available in Baymard Premium — they are based on our large-scale Cart & Checkout UX research study, and outline the 9 elements necessary to create a high-performing ‘Account Selection & Creation’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #637 Adhered High · Score: 19.1
Guideline #652 Violated High · Score: -19.1
Guideline #639 Not Applicable · Score: 0.0
Guideline #677 Neutral · Score: 0.0
Guideline #638 Adhered Low · Score: 6.8
Guideline #653 Violated Low · Score: -6.8
Guideline #676 Violated Low · Score: -6.8
Guideline #665 Violated High · Score: -13.7
Guideline #640 Adhered High · Score: 8.2
Customer & Address Information: 12 guidelines · Score: 31.4
These 12 ‘Customer & Address Information’ guidelines are only available in Baymard Premium — they are based on our large-scale Cart & Checkout UX research study, and outline the 12 elements necessary to create a high-performing ‘Customer & Address Information’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #731 Adhered High · Score: 19.1
Guideline #566 Violated Low · Score: -10.9
Guideline #567 Not Applicable · Score: 0.0
Guideline #565 Issue Resolved · Score: 19.1
Guideline #736 Issue Resolved · Score: 19.1
Guideline #561 Violated High · Score: -13.7
Guideline #558 Adhered High · Score: 13.7
Guideline #557 Violated Low · Score: -6.8
Guideline #560 Not Applicable · Score: 0.0
Guideline #573 Not Applicable · Score: 0.0
Guideline #562 Not Applicable · Score: 0.0
Guideline #564 Violated High · Score: -8.2
Gifting Flow & Features: 5 guidelines · Score: -13.7
These 5 ‘Gifting Flow & Features’ guidelines are only available in Baymard Premium — they are based on our large-scale Cart & Checkout UX research study, and outline the 5 elements necessary to create a high-performing ‘Gifting Flow & Features’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #647 Not Applicable · Score: 0.0
Guideline #650 Violated High · Score: -13.7
Guideline #646 Not Applicable · Score: 0.0
Guideline #649 Not Applicable · Score: 0.0
Guideline #645 Not Applicable · Score: 0.0
Shipping & Store Pickup: 11 guidelines · Score: 5.5
These 11 ‘Shipping & Store Pickup’ guidelines are only available in Baymard Premium — they are based on our large-scale Cart & Checkout UX research study, and outline the 11 elements necessary to create a high-performing ‘Shipping & Store Pickup’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #544 Adhered High · Score: 19.1
Guideline #547 Not Applicable · Score: 0.0
Guideline #550 Not Applicable · Score: 0.0
Guideline #543 Violated High · Score: -13.7
Guideline #548 Neutral · Score: 0.0
Guideline #549 Not Applicable · Score: 0.0
Guideline #632 Not Applicable · Score: 0.0
Guideline #633 Not Applicable · Score: 0.0
Guideline #631 Not Applicable · Score: 0.0
Guideline #634 Not Applicable · Score: 0.0
Guideline #635 Not Applicable · Score: 0.0
Payment Flow & Methods (Incl. Third-Party): 8 guidelines · Score: -13.7
These 8 ‘Payment Flow & Methods (Incl. Third-Party)’ guidelines are only available in Baymard Premium — they are based on our large-scale Cart & Checkout UX research study, and outline the 8 elements necessary to create a high-performing ‘Payment Flow & Methods (Incl. Third-Party)’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #590 Violated High · Score: -13.7
Guideline #671 Neutral · Score: 0.0
Guideline #617 Not Applicable · Score: 0.0
Guideline #615 Not Applicable · Score: 0.0
Guideline #616 Not Applicable · Score: 0.0
Guideline #672 Violated High · Score: -10.9
Guideline #586 Adhered High · Score: 10.9
Guideline #589 Not Applicable · Score: 0.0
Credit Card Form: 10 guidelines · Score: -5.5
These 10 ‘Credit Card Form’ guidelines are only available in Baymard Premium — they are based on our large-scale Cart & Checkout UX research study, and outline the 10 elements necessary to create a high-performing ‘Credit Card Form’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #582 Adhered High · Score: 19.1
Guideline #594 Adhered High · Score: 19.1
Guideline #587 Violated High · Score: -19.1
Guideline #583 Violated High · Score: -13.7
Guideline #588 Violated High · Score: -13.7
Guideline #577 Neutral · Score: 0.0
Guideline #584 Violated Low · Score: -6.8
Guideline #591 Adhered High · Score: 10.9
Guideline #585 Violated Low · Score: -4.1
Guideline #664 Adhered Low · Score: 2.7
Order Review: 5 guidelines · Score: -4.1
These 5 ‘Order Review’ guidelines are only available in Baymard Premium — they are based on our large-scale Cart & Checkout UX research study, and outline the 5 elements necessary to create a high-performing ‘Order Review’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #552 Violated High · Score: -19.1
Guideline #556 Violated High · Score: -16.4
Guideline #545 Adhered High · Score: 13.7
Guideline #551 Adhered Low · Score: 6.8
Guideline #553 Adhered High · Score: 10.9
Order Confirmation & E-Mail: 4 guidelines · Score: -5.5
These 4 ‘Order Confirmation & E-Mail’ guidelines are only available in Baymard Premium — they are based on our large-scale Cart & Checkout UX research study, and outline the 4 elements necessary to create a high-performing ‘Order Confirmation & E-Mail’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #599 Violated Low · Score: -6.8
Guideline #596 Violated High · Score: -10.9
Guideline #598 Adhered High · Score: 8.2
Guideline #597 Adhered Low · Score: 4.1
Form & Page Design: 10 guidelines · Score: 57.3
These 10 ‘Form & Page Design’ guidelines are only available in Baymard Premium — they are based on our large-scale Cart & Checkout UX research study, and outline the 10 elements necessary to create a high-performing ‘Form & Page Design’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #606 Adhered High · Score: 13.7
Guideline #611 Violated High · Score: -13.7
Guideline #687 Adhered High · Score: 10.9
Guideline #613 Violated High · Score: -8.2
Guideline #607 Adhered High · Score: 8.2
Guideline #608 Adhered High · Score: 8.2
Guideline #730 Adhered High · Score: 19.1
Guideline #679 Issue Resolved · Score: 19.1
Guideline #668 Violated High · Score: -13.7
Guideline #733 Adhered High · Score: 13.7
User Interactions & Distractions: 10 guidelines · Score: 95.6
These 10 ‘User Interactions & Distractions’ guidelines are only available in Baymard Premium — they are based on our large-scale Cart & Checkout UX research study, and outline the 10 elements necessary to create a high-performing ‘User Interactions & Distractions’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #696 Issue Resolved · Score: 19.1
Guideline #707 Adhered High · Score: 13.7
Guideline #609 Adhered High · Score: 13.7
Guideline #709 Not Applicable · Score: 0.0
Guideline #726 Issue Resolved · Score: 16.4
Guideline #714 Not Applicable · Score: 0.0
Guideline #727 Adhered High · Score: 19.1
Guideline #713 Adhered High · Score: 16.4
Guideline #657 Violated High · Score: -8.2
Guideline #699 Adhered High · Score: 5.5
Cross-Sells: 4 guidelines · Score: 46.4
These 4 ‘Cross-Sells’ guidelines are only available in Baymard Premium — they are based on our large-scale Cart & Checkout UX research study, and outline the 4 elements necessary to create a high-performing ‘Cross-Sells’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #581 Issue Resolved · Score: 19.1
Guideline #579 Issue Resolved · Score: 13.7
Guideline #580 Issue Resolved · Score: 13.7
Guideline #578 Not Applicable · Score: 0.0
Validation Errors & Data Persistence: 10 guidelines · Score: 68.3
These 10 ‘Validation Errors & Data Persistence’ guidelines are only available in Baymard Premium — they are based on our large-scale Cart & Checkout UX research study, and outline the 10 elements necessary to create a high-performing ‘Validation Errors & Data Persistence’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #720 Adhered High · Score: 21.8
Guideline #723 Issue Resolved · Score: 21.8
Guideline #722 Violated High · Score: -19.1
Guideline #719 Adhered High · Score: 19.1
Guideline #721 Neutral · Score: 0.0
Guideline #718 Violated High · Score: -16.4
Guideline #625 Adhered High · Score: 16.4
Guideline #626 Adhered High · Score: 16.4
Guideline #627 Adhered High · Score: 8.2
Guideline #629 Not Applicable · Score: 0.0
Field Labels & Microcopy: 7 guidelines · Score: 27.3
These 7 ‘Field Labels & Microcopy’ guidelines are only available in Baymard Premium — they are based on our large-scale Cart & Checkout UX research study, and outline the 7 elements necessary to create a high-performing ‘Field Labels & Microcopy’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #686 Violated Low · Score: -10.9
Guideline #683 Adhered High · Score: 19.1
Guideline #681 Violated High · Score: -13.7
Guideline #685 Adhered High · Score: 10.9
Guideline #694 Adhered High · Score: 13.7
Guideline #690 Not Applicable · Score: 0.0
Guideline #689 Adhered High · Score: 8.2
Field Design & Features: 8 guidelines · Score: 30.0
These 8 ‘Field Design & Features’ guidelines are only available in Baymard Premium — they are based on our large-scale Cart & Checkout UX research study, and outline the 8 elements necessary to create a high-performing ‘Field Design & Features’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #674 Violated High · Score: -19.1
Guideline #659 Adhered High · Score: 13.7
Guideline #669 Adhered High · Score: 13.7
Guideline #660 Adhered High · Score: 13.7
Guideline #658 Neutral · Score: 0.0
Guideline #705 Not Applicable · Score: 0.0
Guideline #670 Neutral · Score: 0.0
Guideline #663 Issue Resolved · Score: 8.2
Default Values & Autocompletion: 8 guidelines · Score: 98.3
‘State of the Art’
These 8 ‘Default Values & Autocompletion’ guidelines are only available in Baymard Premium — they are based on our large-scale Cart & Checkout UX research study, and outline the 8 elements necessary to create a high-performing ‘Default Values & Autocompletion’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #555 Adhered High · Score: 19.1
Guideline #554 Adhered High · Score: 16.4
Guideline #568 Issue Resolved · Score: 16.4
Guideline #576 Adhered High · Score: 13.7
Guideline #572 Adhered High · Score: 16.4
Guideline #734 Adhered High · Score: 8.2
Guideline #618 Not Applicable · Score: 0.0
Guideline #571 Adhered High · Score: 8.2
Accounts & Self-Service: 65 guidelines · Score: 254.4
Account Drop-Down: 7 guidelines · Score: 60.1
These 7 ‘Account Drop-Down’ guidelines are only available in Baymard Premium — they are based on our large-scale Accounts & Self-Service UX research study, and outline the 7 elements necessary to create a high-performing ‘Account Drop-Down’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #871 Violated Low · Score: -23.1
Guideline #872 Adhered High · Score: 46.3
Guideline #876 Violated High · Score: -46.3
Guideline #877 Not Applicable · Score: 0.0
Guideline #886 Adhered High · Score: 55.5
Guideline #887 Neutral · Score: 0.0
Guideline #900 Issue Resolved · Score: 27.8
Account Dashboard: 6 guidelines · Score: 0.0
These 6 ‘Account Dashboard’ guidelines are only available in Baymard Premium — they are based on our large-scale Accounts & Self-Service UX research study, and outline the 6 elements necessary to create a high-performing ‘Account Dashboard’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #863 Not Applicable · Score: 0.0
Guideline #865 Violated High · Score: -55.5
Guideline #866 Adhered High · Score: 46.3
Guideline #870 Not Applicable · Score: 0.0
Guideline #873 Violated High · Score: -27.8
Guideline #874 Adhered High · Score: 37.0
Account Sign In: 6 guidelines · Score: 46.3
These 6 ‘Account Sign In’ guidelines are only available in Baymard Premium — they are based on our large-scale Accounts & Self-Service UX research study, and outline the 6 elements necessary to create a high-performing ‘Account Sign In’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #879 Adhered High · Score: 64.8
Guideline #882 Violated High · Score: -46.3
Guideline #889 Violated High · Score: -55.5
Guideline #890 Issue Resolved · Score: 37.0
Guideline #903 Issue Resolved · Score: 46.3
Guideline #926 Not Applicable · Score: 0.0
'Your Account': Addresses, Payments, & Newsletters: 13 guidelines · Score: 222.0
These 13 ‘'Your Account': Addresses, Payments, & Newsletters’ guidelines are only available in Baymard Premium — they are based on our large-scale Accounts & Self-Service UX research study, and outline the 13 elements necessary to create a high-performing ‘'Your Account': Addresses, Payments, & Newsletters’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #864 Adhered High · Score: 55.5
Guideline #888 Adhered High · Score: 27.8
Guideline #891 Adhered High · Score: 46.3
Guideline #893 Adhered Low · Score: 23.1
Guideline #896 Adhered High · Score: 27.8
Guideline #902 Adhered Low · Score: 13.9
Guideline #904 Violated High · Score: -18.5
Guideline #908 Adhered High · Score: 46.3
Guideline #911 Adhered High · Score: 46.3
Guideline #916 Violated High · Score: -46.3
Guideline #917 Adhered High · Score: 18.5
Guideline #918 Adhered High · Score: 27.8
Guideline #919 Violated High · Score: -46.3
Orders & Order Tracking: 14 guidelines · Score: -60.1
These 14 ‘Orders & Order Tracking’ guidelines are only available in Baymard Premium — they are based on our large-scale Accounts & Self-Service UX research study, and outline the 14 elements necessary to create a high-performing ‘Orders & Order Tracking’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #878 Violated High · Score: -37.0
Guideline #884 Violated High · Score: -18.5
Guideline #895 Issue Resolved · Score: 46.3
Guideline #905 Violated Low · Score: -13.9
Guideline #906 Violated Low · Score: -23.1
Guideline #907 Violated High · Score: -46.3
Guideline #909 Adhered High · Score: 46.3
Guideline #910 Adhered High · Score: 18.5
Guideline #912 Not Applicable · Score: 0.0
Guideline #913 Not Applicable · Score: 0.0
Guideline #914 Neutral · Score: 0.0
Guideline #915 Adhered High · Score: 27.8
Guideline #924 Violated High · Score: -46.3
Guideline #925 Violated Low · Score: -13.9
Order Returns: 11 guidelines · Score: -120.3
These 11 ‘Order Returns’ guidelines are only available in Baymard Premium — they are based on our large-scale Accounts & Self-Service UX research study, and outline the 11 elements necessary to create a high-performing ‘Order Returns’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #867 Not Applicable · Score: 0.0
Guideline #868 Not Applicable · Score: 0.0
Guideline #869 Not Applicable · Score: 0.0
Guideline #894 Violated High · Score: -74.0
Guideline #897 Not Applicable · Score: 0.0
Guideline #898 Not Applicable · Score: 0.0
Guideline #899 Not Applicable · Score: 0.0
Guideline #920 Not Applicable · Score: 0.0
Guideline #921 Violated High · Score: -46.3
Guideline #922 Not Applicable · Score: 0.0
Guideline #927 Not Applicable · Score: 0.0
Account-Wide Navigation, Structure, & Information: 8 guidelines · Score: 106.4
These 8 ‘Account-Wide Navigation, Structure, & Information’ guidelines are only available in Baymard Premium — they are based on our large-scale Accounts & Self-Service UX research study, and outline the 8 elements necessary to create a high-performing ‘Account-Wide Navigation, Structure, & Information’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #875 Not Applicable · Score: 0.0
Guideline #880 Not Applicable · Score: 0.0
Guideline #881 Adhered High · Score: 46.3
Guideline #883 Violated Low · Score: -32.4
Guideline #885 Not Applicable · Score: 0.0
Guideline #892 Adhered High · Score: 46.3
Guideline #901 Not Applicable · Score: 0.0
Guideline #923 Adhered High · Score: 46.3
Mobile E-Commerce: 144 guidelines · Score: -350.7
Mobile Homepage, Navigation, & Search: 12 guidelines · Score: -151.7
These 12 ‘Mobile Homepage, Navigation, & Search’ guidelines are only available in Baymard Premium — they are based on our large-scale Mobile E-Commerce UX research study, and outline the 12 elements necessary to create a high-performing ‘Mobile Homepage, Navigation, & Search’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #209 Violated Low · Score: -15.8
Guideline #116 Issue Resolved · Score: 31.5
Guideline #130 Violated High · Score: -23.6
Guideline #228 Violated High · Score: -19.7
Guideline #210 Violated High · Score: -27.6
Guideline #211 Violated High · Score: -31.5
Guideline #229 Violated High · Score: -27.6
Guideline #230 Violated High · Score: -27.6
Guideline #203 Violated High · Score: -23.6
Guideline #166 Adhered Low · Score: 13.8
Guideline #93 Not Applicable · Score: 0.0
Guideline #91 Not Applicable · Score: 0.0
Mobile Product Lists: 15 guidelines · Score: 33.5
These 15 ‘Mobile Product Lists’ guidelines are only available in Baymard Premium — they are based on our large-scale Mobile E-Commerce UX research study, and outline the 15 elements necessary to create a high-performing ‘Mobile Product Lists’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #90 Adhered High · Score: 31.5
Guideline #89 Adhered High · Score: 27.6
Guideline #79 Violated High · Score: -23.6
Guideline #233 Violated Low · Score: -9.9
Guideline #87 Adhered High · Score: 19.7
Guideline #76 Adhered High · Score: 23.6
Guideline #80 Neutral · Score: 0.0
Guideline #143 Adhered High · Score: 19.7
Guideline #78 Adhered Low · Score: 9.9
Guideline #216 Not Applicable · Score: 0.0
Guideline #75 Violated High · Score: -15.8
Guideline #74 Violated High · Score: -7.9
Guideline #158 Violated High · Score: -19.7
Guideline #162 Violated Low · Score: -9.9
Guideline #102 Violated High · Score: -11.8
Mobile Filtering & Sorting: 9 guidelines · Score: -49.3
These 9 ‘Mobile Filtering & Sorting’ guidelines are only available in Baymard Premium — they are based on our large-scale Mobile E-Commerce UX research study, and outline the 9 elements necessary to create a high-performing ‘Mobile Filtering & Sorting’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #212 Violated High · Score: -27.6
Guideline #221 Adhered High · Score: 27.6
Guideline #215 Violated Low · Score: -9.9
Guideline #222 Adhered High · Score: 19.7
Guideline #68 Violated High · Score: -19.7
Guideline #232 Violated High · Score: -19.7
Guideline #219 Violated High · Score: -15.8
Guideline #213 Violated High · Score: -15.8
Guideline #142 Adhered High · Score: 11.8
Mobile Product Page Layouts: 6 guidelines · Score: -17.7
These 6 ‘Mobile Product Page Layouts’ guidelines are only available in Baymard Premium — they are based on our large-scale Mobile E-Commerce UX research study, and outline the 6 elements necessary to create a high-performing ‘Mobile Product Page Layouts’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #111 Adhered Low · Score: 13.8
Guideline #144 Violated Low · Score: -11.8
Guideline #154 Violated High · Score: -19.7
Guideline #149 Violated High · Score: -19.7
Guideline #234 Adhered High · Score: 19.7
Guideline #176 Not Applicable · Score: 0.0
Mobile Product Descriptions, Specs, & Images: 13 guidelines · Score: -57.1
These 13 ‘Mobile Product Descriptions, Specs, & Images’ guidelines are only available in Baymard Premium — they are based on our large-scale Mobile E-Commerce UX research study, and outline the 13 elements necessary to create a high-performing ‘Mobile Product Descriptions, Specs, & Images’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #159 Violated High · Score: -23.6
Guideline #169 Violated High · Score: -15.8
Guideline #77 Adhered Low · Score: 5.9
Guideline #109 Adhered High · Score: 31.5
Guideline #110 Neutral · Score: 0.0
Guideline #113 Adhered High · Score: 27.6
Guideline #112 Violated High · Score: -15.8
Guideline #114 Violated Low · Score: -3.9
Guideline #148 Violated High · Score: -27.6
Guideline #133 Violated High · Score: -19.7
Guideline #134 Not Applicable · Score: 0.0
Guideline #164 Violated High · Score: -27.6
Guideline #163 Adhered Low · Score: 11.8
Mobile Shopping Cart, Cost & Account: 10 guidelines · Score: 53.2
These 10 ‘Mobile Shopping Cart, Cost & Account’ guidelines are only available in Baymard Premium — they are based on our large-scale Mobile E-Commerce UX research study, and outline the 10 elements necessary to create a high-performing ‘Mobile Shopping Cart, Cost & Account’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #208 Adhered Low · Score: 9.9
Guideline #140 Issue Resolved · Score: 11.8
Guideline #104 Adhered High · Score: 31.5
Guideline #103 Not Applicable · Score: 0.0
Guideline #107 Not Applicable · Score: 0.0
Guideline #106 Not Applicable · Score: 0.0
Guideline #127 Not Applicable · Score: 0.0
Guideline #179 Adhered High · Score: 27.6
Guideline #180 Violated High · Score: -27.6
Guideline #185 Not Applicable · Score: 0.0
Mobile Checkout Information: 15 guidelines · Score: -67.0
These 15 ‘Mobile Checkout Information’ guidelines are only available in Baymard Premium — they are based on our large-scale Mobile E-Commerce UX research study, and outline the 15 elements necessary to create a high-performing ‘Mobile Checkout Information’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #120 Not Applicable · Score: 0.0
Guideline #108 Violated High · Score: -27.6
Guideline #168 Not Applicable · Score: 0.0
Guideline #167 Not Applicable · Score: 0.0
Guideline #139 Violated High · Score: -23.6
Guideline #150 Violated Low · Score: -9.9
Guideline #205 Violated High · Score: -19.7
Guideline #118 Adhered High · Score: 19.7
Guideline #194 Adhered High · Score: 19.7
Guideline #192 Violated High · Score: -7.9
Guideline #196 Violated High · Score: -7.9
Guideline #182 Adhered High · Score: 11.8
Guideline #193 Violated High · Score: -11.8
Guideline #161 Violated High · Score: -15.8
Guideline #191 Adhered Low · Score: 5.9
Mobile Form Field Usability: 18 guidelines · Score: -9.9
These 18 ‘Mobile Form Field Usability’ guidelines are only available in Baymard Premium — they are based on our large-scale Mobile E-Commerce UX research study, and outline the 18 elements necessary to create a high-performing ‘Mobile Form Field Usability’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #186 Adhered High · Score: 27.6
Guideline #190 Adhered High · Score: 23.6
Guideline #121 Adhered Low · Score: 9.9
Guideline #183 Not Applicable · Score: 0.0
Guideline #189 Adhered High · Score: 19.7
Guideline #128 Not Applicable · Score: 0.0
Guideline #187 Violated Low · Score: -3.9
Guideline #165 Adhered High · Score: 7.9
Guideline #181 Not Applicable · Score: 0.0
Guideline #197 Not Applicable · Score: 0.0
Guideline #155 Violated High · Score: -31.5
Guideline #156 Neutral · Score: 0.0
Guideline #160 Violated High · Score: -27.6
Guideline #157 Neutral · Score: 0.0
Guideline #145 Violated High · Score: -23.6
Guideline #171 Violated High · Score: -19.7
Guideline #184 Adhered High · Score: 15.8
Guideline #220 Violated High · Score: -7.9
Touch Keyboards: 5 guidelines · Score: -39.4
These 5 ‘Touch Keyboards’ guidelines are only available in Baymard Premium — they are based on our large-scale Mobile E-Commerce UX research study, and outline the 5 elements necessary to create a high-performing ‘Touch Keyboards’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #71 Violated High · Score: -23.6
Guideline #65 Violated High · Score: -23.6
Guideline #69 Adhered High · Score: 15.8
Guideline #70 Violated High · Score: -7.9
Guideline #66 Neutral · Score: 0.0
Mobile Validation Errors: 7 guidelines · Score: -45.3
These 7 ‘Mobile Validation Errors’ guidelines are only available in Baymard Premium — they are based on our large-scale Mobile E-Commerce UX research study, and outline the 7 elements necessary to create a high-performing ‘Mobile Validation Errors’ implementation.
Premium also shows you why Rakuten and 59 other top e-commerce sites perform as they do, and allow you to self-audit your own sites to see how your UX performance stacks up against theirs — learn more.
Guideline #119 Adhered High · Score: 27.6
Guideline #224 Violated High · Score: -31.5
Guideline #226 Violated Low · Score: -11.8
Guideline #225 Violated High · Score: -19.7
Guideline #223 Violated High · Score: -15.8
Guideline #227 Adhered Low · Score: 5.9
Guideline #175 Not Applicable · Score: 0.0
All 60 sites were benchmarked across the 610 guidelines. During our evaluation, Rakuten’s e-commerce site adhered to 342 usability guidelines, violated 213, and scored neutral on 87 occasions, while a remaining 34 guidelines weren’t applicable.
See methodology to read up on the evaluation criteria and scoring algorithm.
To read each guideline and review your own sites, you’ll need to get full access.
Rakuten’s Desktop E-Commerce Design
30 pages of Rakuten’s e-commerce site, marked up with 293 best practice examples
Homepage & Category
Homepage
Homepage & Category
Top-Level Navigation, Intermediary Category Page
Homepage & Category
Drop-Down Menu
On-Site Search
Search Field
On-Site Search
Autocomplete Suggestions
On-Site Search
Search Results Page
On-Site Search
No Results Page
Product Lists & Filtering
Product List: Category
Product Lists & Filtering
Product List: Search
Product Lists & Filtering
Sorting Tool
Product Page
Product Page
Product Page
User Reviews Section
Product Page
Image Gallery Overlay
Product Page
Product Page
Product Page
Spec Sheet
Product Page
Video & 360-Views
Cart & Checkout
Cart
Cart & Checkout
Account
Cart & Checkout
Shipping Address
Cart & Checkout
Billing Address, Payment
Cart & Checkout
Order review
Cart & Checkout
Order Confirmation
Cart & Checkout
Address Validator
Accounts & Self-Service
'My Account' Drop-Down
Accounts & Self-Service
Account Dashboard
Accounts & Self-Service
Address Book
Accounts & Self-Service
Stored Credit Cards
Accounts & Self-Service
Order Tracking Page
Accounts & Self-Service
Newsletter Management
Accounts & Self-Service
Orders Overview
Show All 30 Desktop Designs
Rakuten’s Mobile E-Commerce Design
13 pages of Rakuten’s e-commerce site, marked up with 75 best practice examples
Mobile E-Commerce
Homepage, Search Field
Mobile E-Commerce
Navigation Menu
Mobile E-Commerce
Navigation Menu, Category Page
Mobile E-Commerce
Category Page, Product List
Mobile E-Commerce
Product Page
Mobile E-Commerce
Search Results
Mobile E-Commerce
Filtering Options
Mobile E-Commerce
Cart
Mobile E-Commerce
Checkout Account Selection
Mobile E-Commerce
Shipping Address
Mobile E-Commerce
Payment Method
Mobile E-Commerce
Shipping Method, Review Order
Mobile E-Commerce
Order Confirmation
Show All 13 Mobile Designs
Industry Comparison: Mass Merchant
Overall Rakuten ranks 58 when comparing their e-commerce UX performance against the 59 other major US e-commerce sites in the benchmark, and ranks 15 in the Mass Merchant industry.
Poor
Acceptable
Good
Explore Other Research Content
Every 2nd week, we publish a new article on how to build “state of the art” e-commerce experiences — here’s 5 popular ones:
Drop-Down Usability: When You Should (and Shouldn’t) Use Them
Format the ‘Expiration Date’ Fields Exactly the Same as the Physical Credit Card (90% Get It Wrong)
PDP UX: Core Product Content Is Overlooked in ‘Horizontal Tabs’ Layouts (Yet 28% of Sites Have This Layout)
Form Field Usability: Avoid Multi-Column Layouts (13% Get It Wrong)
Form Usability: Getting ‘Address Line 2’ Right
Want more? See all 239 articles
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