Home & Hardware Sites: New UX Benchmark with 2,700+ Performance Scores and 2,300+ Best Practice Examples

At Baymard we’ve just released a new UX benchmark of Home & Hardware sites, thereby expanding our existing Home & Hardware benchmark with 5 new UX case studies.

This follows from our large-scale user testing research on Home & Hardware sites and adds to our existing e-commerce UX benchmark.

5 New Home & Hardware UX Case Studies

The 5 sites added to our Home & Hardware benchmark have been manually assessed across 500+ research-based UX parameters relevant to Home & Hardware sites, resulting in 2,700+ weighted UX performance scores and 2,300+ worst and best practice examples.

For the benchmark, we rated 5 new Home & Hardware sites (bringing our total for the Home & Hardware benchmark to 13 sites): Menards, OBI, ACE Hardware, Leroy Merlin, and B&Q.

You can explore the 5 new Home & Hardware UX case studies using the below links:

Home & Hardware UX Performance

Each of the new 5 Home & Hardware sites’ 2,700+ UX performance scores, along with the score for the 8 other Home & Hardware sites in the benchmark, are summarized in the interactive scatterplot below — showing you how they perform collectively and individually:


A publicly available overview of the research and benchmark can be found on our Home & Hardware research overview page.

Getting access: all 2,700+ UX performance scores, 2,300+ best-practice examples, and the UX insights from researching the Home & Hardware industry are available immediately and in full within Baymard Premium. (If you already have an account open the Home & Hardware study.) If you want to know how your Home & Hardware website performs and compares, then learn more about getting Baymard to conduct a Home & Hardware UX Audit of your site.

Authored by Anders Nielsen on March 23, 2023

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