B&Q’s E-Commerce UX
This is a case study of B&Q’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 266 design elements. 243 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
B&Q’s overall e-commerce UX performance is mediocre. Some of B&Q’s biggest UX issues are caused by broken On-Site Search, poor On-Site Search, and poor Accounts & Self-Service performances.
First benchmarked in February 2023.
Desktop Web
266 Guidelines · Performance:
Homepage & Category Navigation
34 Guidelines · Performance:
On-Site Search
31 Guidelines · Performance:
Product Lists & Filtering
44 Guidelines · Performance:
Product Page
50 Guidelines · Performance:
Cart & Checkout
91 Guidelines · Performance:
Accounts & Self-Service
16 Guidelines · Performance:
Mobile Web
242 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
B&Q’s Desktop Web E-Commerce Design
25 pages of B&Q’s e-commerce site, marked up with 216 best practice examples:
B&Q’s Mobile Web E-Commerce Design
20 pages of B&Q’s e-commerce site, marked up with 207 best practice examples:
Explore Other Research Content
Every week, we publish a new article on how to build “state of the art” e-commerce experiences — here’s 5 popular ones:
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See all 379 articles in the full public archive.