TigerDirect UX Case Study
This is a case study of TigerDirect’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 384 design elements. 250 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
TigerDirect’s overall e-commerce UX performance is poor. Their UX is especially thwarted by usability issues related to poor Desktop Web performance.
First benchmarked in December 2013, and reviewed 14 times since then, most recently in December 2020.
Overall UX Performance
601 Guidelines · Performance:
Desktop Web
299 Guidelines · Performance:
Mobile Web
302 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
TigerDirect’s Desktop Web E-Commerce Design
23 pages of TigerDirect’s e-commerce site, marked up with 262 best practice examples:
TigerDirect’s Mobile Web E-Commerce Design
14 pages of TigerDirect’s e-commerce site, marked up with 137 best practice examples:
Explore Other Research Content
Every week, we publish a new article on how to build “state of the art” e-commerce experiences — here’s 5 popular ones:
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See all 402 articles in the full public archive.