This is a case study of TigerDirect’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 572 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
TigerDirect’s overall e-commerce UX performance is poor. Their UX is especially thwarted by usability issues related to broken On-Site Search, Homepage & Category, and Product Lists & Filtering performances.
First benchmarked in December 26, 2013, and reviewed 14 times since then, most recently December 14, 2020.
Overall UX Performance
832 Guidelines · Performance:
Desktop Web
458 Guidelines · Performance:
Homepage & Category
31 Guidelines · Performance:
On-Site Search
46 Guidelines · Performance:
Product Lists & Filtering
85 Guidelines · Performance:
Product Page
101 Guidelines · Performance:
Cart & Checkout
118 Guidelines · Performance:
Customer Accounts
38 Guidelines · Performance:
Site-Wide Features
12 Guidelines · Performance:
Order Tracking & Returns
27 Guidelines · Performance:
Mobile Web
374 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
23 pages of TigerDirect’s e-commerce site, marked up with 262 best practice examples:
14 pages of TigerDirect’s e-commerce site, marked up with 137 best practice examples:
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