This is a case study of TigerDirect’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 620 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
TigerDirect’s overall e-commerce UX performance is poor. Their UX is especially thwarted by usability issues related to broken On-Site Search, broken Product Lists & Filtering, and poor Cart & Checkout performances.
First benchmarked in December 26, 2013, and reviewed 14 times since then, most recently December 14, 2020.
Overall UX Performance
866 Guidelines · Performance:
482 Guidelines · Performance:
Homepage & Category
54 Guidelines · Performance:
47 Guidelines · Performance:
Product Lists & Filtering
90 Guidelines · Performance:
96 Guidelines · Performance:
Cart & Checkout
130 Guidelines · Performance:
38 Guidelines · Performance:
Order Tracking & Returns
27 Guidelines · Performance:
384 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
23 pages of TigerDirect’s e-commerce site, marked up with 262 best practice examples:
14 pages of TigerDirect’s e-commerce site, marked up with 137 best practice examples:
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