This is a usability benchmark of the checkout process of 150 top e-commerce sites.
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In this checkout step there's 6 highlights (pro only) outlining what 1-800 Contacts are doing right and wrong. The screenshot was taken March 30, 2012 and depicts 1-800 Contacts' Cart.
In total, 4 of 1-800 Contacts' checkout steps have been benchmarked across 63 usability guidelines from the E-Commerce Checkout research study. See full 1-800 Contacts case study.
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