“Intelligent, consumer-focused insights that are clear and actionable.”
Will Close, Director of A/B testing at Nike.com
"An eye opener. This UX audit helped validate assumptions we had and provided visibility on issues we overlooked."
Michael Tran, Sr. Business Analyst at Sony PlayStation
Read 200+ Testimonials“Intelligent, consumer-focused insights that are clear and actionable.”
Will Close, Director of A/B testing at Nike.com
UX Researcher, US

Sonia is a former UX Researcher at Baymard. She led Baymard's UX research on Health & Beauty and also specialized in Product Lists & Filtering and the Product Page.

5 Best Practices for Communicating Sustainability in Ecommerce

Search UX: 5 Proven Strategies for Improving “No Results” Pages

Use “Visual” Filters for Visually Distinct Product Attributes

Always Allow Users to Navigate across User Reviews via Reviewer-Submitted Images

Furniture and Home Decor UX: Deprioritize “View in Room” Augmented Reality (AR) Features

Use Both Ratings Average and Number of Ratings When Sorting by User Ratings

Always Explain Industry-Specific Filters (62% Don’t)

Retain Data in Sensitive Credit Card Fields after Validation Errors (34% Don’t)
"An eye opener. This UX audit helped validate assumptions we had and provided visibility on issues we overlooked."
Michael Tran, Sr. Business Analyst at Sony PlayStation
Read 200+ Testimonials