This is a usability benchmark of the checkout experience of 150 major e-commerce sites. You’re currently navigating by page design (Shipping address). You can also navigate by site reviews.
On this page there’s 12 highlights (pro only) outlining what 1-800 Contacts are doing right and wrong. The screenshot was taken March 30, 2012 and depicts 1-800 Contacts' Shipping address.
In total, 4 1-800 Contacts page designs have been benchmarked across 63 usability guidelines from the Checkout Process research study. See full 1-800 Contacts case study.
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