On this page there’s 4 highlights (premium only) outlining what John Lewis are doing right and wrong. (Tip: use the arrows above or on your keyboard to navigate all 41 ‘Accounts & Self-Service: Address Book’ design examples.)

The screenshot was taken December 19, 2018 and depicts John Lewis’ Address Book. In total, we’ve reviewed 32 of John Lewis’ design elements. To see them all, visit the full John Lewis UX case study.