Baymard Update: New UX Benchmark for Takeout & Food Delivery Mobile Sites and Mobile Apps

At Baymard we’ve just released a new UX benchmark of takeout and food delivery mobile sites and mobile apps.

This follows from our large-scale user testing research on takeout and food delivery mobile sites and mobile apps, and adds to our existing e-commerce UX benchmark.

8 Takeout & Food Delivery UX Case-Studies

The 8 mobile sites and mobile apps have been manually assessed across 420+ research-based UX parameters relevant to takeout and food delivery mobile sites and mobile apps, resulting in 3,000+ weighted UX performance scores and 2,000+ best-practice examples from takeout and food delivery mobile sites and mobile apps.

For the benchmark, we rated 8 takeout & food delivery mobile sites and mobile apps including McDonalds, Burger King, KFC, Domino’s Pizza, Just Eat, Uber Eats, Deliveroo, and DoorDash.

You can explore our 8 in-depth takeout & food delivery UX case-studies using the below links:

Takeout & Food Delivery UX Performance

The 8 Takeout & Food Delivery mobile sites’ and mobile apps’ 3,000+ UX performance scores are summarized in the interactive scatterplot below — showing you how they perform collectively and individually:


A publicly available overview of the research and benchmark can be found on our Takeout & Food Delivery research overview page.

Additionally, over the coming months we will continue to release takeout and food delivery articles with some of our research highlights.

Getting Access: all 3,000+ UX performance scores, 2,000+ best-practice examples, and the UX insights from researching the takeout and food delivery industry are available immediately and in full within Baymard Premium. (If you already have an account open the Takeout & Food Delivery Study.)

Authored by Sally Collins on May 3, 2022

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