Benchmarks

DoorDash’s E-Commerce UX

This is a case study of DoorDash’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 213 design elements. 176 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

DoorDash’s overall e-commerce UX performance is poor. DoorDash’s UX performance in particular suffers from usability issues caused by broken Mobile App Accounts & Self-Service, Mobile App Restaurant Lists & Menus, and Mobile Web On-Site Search.


Performance: 17.7poor

URL: doordash.com


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Poor
Mediocre
Decent
Good
Perfect

Mobile Web

214 Guidelines · Performance:

Mobile Web Homepage & Category Navigation

19 Guidelines · Performance:

Homepage

9 Guidelines · Performance:

Category Taxonomy

6 Guidelines · Performance:

Main Navigation

4 Guidelines · Performance:

Mobile Web On-Site Search

25 Guidelines · Performance:

Search Query Types

5 Guidelines · Performance:

Search Form & Logic

7 Guidelines · Performance:

Search Autocomplete

7 Guidelines · Performance:

Search Results

6 Guidelines · Performance:

Mobile Web Restaurant Lists & Menus

35 Guidelines · Performance:

List Layout & Loading

7 Guidelines · Performance:

List Items: Info & Thumbnails

13 Guidelines · Performance:

Filters & Sorting: Availability, Scope & Logic

10 Guidelines · Performance:

Filters & Sorting: Interface & Layout

5 Guidelines · Performance:

Mobile Web Menu Item Pages

26 Guidelines · Performance:

Menu Item Page Layout

4 Guidelines · Performance:

Menu Item Page Content

6 Guidelines · Performance:

The "Buy" Section & Menu Item Customization

10 Guidelines · Performance:

Cross-Sells & Cross-Navigation

6 Guidelines · Performance:

Mobile Web Cart & Checkout

90 Guidelines · Performance:

Checkout Types & Layout

4 Guidelines · Performance:

Shopping Cart & “Added to Cart” Behavior

7 Guidelines · Performance:

Account Selection & Creation

8 Guidelines · Performance:

Customer & Address Information

6 Guidelines · Performance:

Delivery & Pickup Options

9 Guidelines · Performance:

Payment Flow & Methods (Incl. Third-Party)

5 Guidelines · Performance:

Credit Card Form

8 Guidelines · Performance:

Order Review

5 Guidelines · Performance:

Order Confirmation & E-Mail

4 Guidelines · Performance:

Cross-Sells, User Interactions & Distractions

7 Guidelines · Performance:

Validation Errors & Data Persistence

10 Guidelines · Performance:

Field Labels & Microcopy

5 Guidelines · Performance:

Field Design & Input Optimization

12 Guidelines · Performance:

Mobile Web Site-Wide Design & Interaction

19 Guidelines · Performance:

Site-Wide Features & Navigation

13 Guidelines · Performance:

Touch Interfaces

6 Guidelines · Performance:

Mobile App

208 Guidelines · Performance:

Mobile App Homepage & Category Navigation

17 Guidelines · Performance:

Homepage

8 Guidelines · Performance:

Category Taxonomy

5 Guidelines · Performance:

Main Navigation

4 Guidelines · Performance:

Mobile App On-Site Search

25 Guidelines · Performance:

Search Query Types

5 Guidelines · Performance:

Search Form & Logic

7 Guidelines · Performance:

Search Autocomplete

7 Guidelines · Performance:

Search Results

6 Guidelines · Performance:

Mobile App Restaurant Lists & Menus

34 Guidelines · Performance:

List Layout & Loading

7 Guidelines · Performance:

List Items: Info & Thumbnails

12 Guidelines · Performance:

Filters & Sorting: Availability, Scope & Logic

10 Guidelines · Performance:

Filters & Sorting: Interface & Layout

5 Guidelines · Performance:

Mobile App Menu Item Pages

25 Guidelines · Performance:

Menu Item Page Layout

4 Guidelines · Performance:

Menu Item Page Content

5 Guidelines · Performance:

The "Buy" Section & Menu Item Customization

10 Guidelines · Performance:

Cross-Sells & Cross-Navigation

6 Guidelines · Performance:

Mobile App Cart & Checkout

87 Guidelines · Performance:

Checkout Types & Layout

3 Guidelines · Performance:

Shopping Cart & “Added to Cart” Behavior

7 Guidelines · Performance:

Account Selection & Creation

8 Guidelines · Performance:

Customer & Address Information

6 Guidelines · Performance:

Delivery & Pickup Options

9 Guidelines · Performance:

Payment Flow & Methods (Incl. Third-Party)

5 Guidelines · Performance:

Credit Card Form

8 Guidelines · Performance:

Order Review

5 Guidelines · Performance:

Order Confirmation & E-Mail

4 Guidelines · Performance:

Cross-Sells, User Interactions & Distractions

7 Guidelines · Performance:

Validation Errors & Data Persistence

10 Guidelines · Performance:

Field Labels & Microcopy

5 Guidelines · Performance:

Field Design & Input Optimization

10 Guidelines · Performance:

Mobile App Accounts & Self-Service

6 Guidelines · Performance:

Account & Dashboard

4 Guidelines · Performance:

Orders & Order Tracking

2 Guidelines · Performance:

Mobile App Site-Wide Design & Interaction

14 Guidelines · Performance:

Site-Wide Features & Navigation

7 Guidelines · Performance:

Touch Interfaces

7 Guidelines · Performance:

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

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