KFC’s E-Commerce UX
This is a case study of KFC’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 214 design elements. 196 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
KFC’s overall e-commerce UX performance is poor. Some of KFC’s biggest UX issues are caused by broken Mobile Web Restaurant Lists & Menus, Mobile Web Homepage & Category Navigation, and Mobile App Homepage & Category Navigation performances.
Mobile Web
214 Guidelines · Performance:
Mobile Web Homepage & Category Navigation
19 Guidelines · Performance:
Homepage
9 Guidelines · Performance:
Category Taxonomy
6 Guidelines · Performance:
Main Navigation
4 Guidelines · Performance:
Mobile Web On-Site Search
25 Guidelines · Performance:
Search Query Types
5 Guidelines · Performance:
Search Form & Logic
7 Guidelines · Performance:
Search Autocomplete
7 Guidelines · Performance:
Search Results
6 Guidelines · Performance:
Mobile Web Restaurant Lists & Menus
35 Guidelines · Performance:
List Layout & Loading
7 Guidelines · Performance:
List Items: Info & Thumbnails
13 Guidelines · Performance:
Filters & Sorting: Availability, Scope & Logic
10 Guidelines · Performance:
Filters & Sorting: Interface & Layout
5 Guidelines · Performance:
Mobile Web Menu Item Pages
26 Guidelines · Performance:
Menu Item Page Layout
4 Guidelines · Performance:
Menu Item Page Content
6 Guidelines · Performance:
The "Buy" Section & Menu Item Customization
10 Guidelines · Performance:
Cross-Sells & Cross-Navigation
6 Guidelines · Performance:
Mobile Web Cart & Checkout
90 Guidelines · Performance:
Checkout Types & Layout
4 Guidelines · Performance:
Shopping Cart & “Added to Cart” Behavior
7 Guidelines · Performance:
Account Selection & Creation
8 Guidelines · Performance:
Customer & Address Information
6 Guidelines · Performance:
Delivery & Pickup Options
9 Guidelines · Performance:
Payment Flow & Methods (Incl. Third-Party)
5 Guidelines · Performance:
Credit Card Form
8 Guidelines · Performance:
Order Review
5 Guidelines · Performance:
Order Confirmation & E-Mail
4 Guidelines · Performance:
Cross-Sells, User Interactions & Distractions
7 Guidelines · Performance:
Validation Errors & Data Persistence
10 Guidelines · Performance:
Field Labels & Microcopy
5 Guidelines · Performance:
Field Design & Input Optimization
12 Guidelines · Performance:
Mobile Web Site-Wide Design & Interaction
19 Guidelines · Performance:
Site-Wide Features & Navigation
13 Guidelines · Performance:
Touch Interfaces
6 Guidelines · Performance:
Mobile App
208 Guidelines · Performance:
Mobile App Homepage & Category Navigation
17 Guidelines · Performance:
Homepage
8 Guidelines · Performance:
Category Taxonomy
5 Guidelines · Performance:
Main Navigation
4 Guidelines · Performance:
Mobile App On-Site Search
25 Guidelines · Performance:
Search Query Types
5 Guidelines · Performance:
Search Form & Logic
7 Guidelines · Performance:
Search Autocomplete
7 Guidelines · Performance:
Search Results
6 Guidelines · Performance:
Mobile App Restaurant Lists & Menus
34 Guidelines · Performance:
List Layout & Loading
7 Guidelines · Performance:
List Items: Info & Thumbnails
12 Guidelines · Performance:
Filters & Sorting: Availability, Scope & Logic
10 Guidelines · Performance:
Filters & Sorting: Interface & Layout
5 Guidelines · Performance:
Mobile App Menu Item Pages
25 Guidelines · Performance:
Menu Item Page Layout
4 Guidelines · Performance:
Menu Item Page Content
5 Guidelines · Performance:
The "Buy" Section & Menu Item Customization
10 Guidelines · Performance:
Cross-Sells & Cross-Navigation
6 Guidelines · Performance:
Mobile App Cart & Checkout
87 Guidelines · Performance:
Checkout Types & Layout
3 Guidelines · Performance:
Shopping Cart & “Added to Cart” Behavior
7 Guidelines · Performance:
Account Selection & Creation
8 Guidelines · Performance:
Customer & Address Information
6 Guidelines · Performance:
Delivery & Pickup Options
9 Guidelines · Performance:
Payment Flow & Methods (Incl. Third-Party)
5 Guidelines · Performance:
Credit Card Form
8 Guidelines · Performance:
Order Review
5 Guidelines · Performance:
Order Confirmation & E-Mail
4 Guidelines · Performance:
Cross-Sells, User Interactions & Distractions
7 Guidelines · Performance:
Validation Errors & Data Persistence
10 Guidelines · Performance:
Field Labels & Microcopy
5 Guidelines · Performance:
Field Design & Input Optimization
10 Guidelines · Performance:
Mobile App Accounts & Self-Service
6 Guidelines · Performance:
Account & Dashboard
4 Guidelines · Performance:
Orders & Order Tracking
2 Guidelines · Performance:
Mobile App Site-Wide Design & Interaction
14 Guidelines · Performance:
Site-Wide Features & Navigation
7 Guidelines · Performance:
Touch Interfaces
7 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
KFC’s Mobile Web E-Commerce Design
15 pages of KFC’s e-commerce site, marked up with 142 best practice examples:
KFC’s Mobile App E-Commerce Design
14 pages of KFC’s e-commerce site, marked up with 132 best practice examples:
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See all 357 articles in the full public archive.