Benchmarks

8 ‘Takeout & Food Delivery’ Sites Ranked by User Experience Performance

Use the interactive UX benchmark chart below to see the ranked UX performance of 8 leading ‘Takeout & Food Delivery’ mobile websites and mobile apps in the US and Europe. Each of the 8 Takeout & Food Delivery mobile sites and mobile apps has been manually rated across 422 different e-commerce UX elements, all based on Baymard’s 78,000+ hours of UX research.

This is a sub-set of the full benchmark which includes 149 e-commerce sites.

Case Studies

Click the colored dots to view in-depth case studies for each benchmarked site, or scroll down to see all case studies. You can also view the case study examples organized by type of page.

Benchmark UX Performances
Poor
Mediocre
Decent
Good
Perfect

Mobile Web

214 Guidelines

Mobile Web Homepage & Category Navigation

19 Guidelines

Homepage

9 Guidelines

Category Taxonomy

6 Guidelines

Main Navigation

4 Guidelines

Mobile Web On-Site Search

25 Guidelines

Search Query Types

5 Guidelines

Search Form & Logic

7 Guidelines

Search Autocomplete

7 Guidelines

Search Results

6 Guidelines

Mobile Web Restaurant Lists & Menus

35 Guidelines

List Layout & Loading

7 Guidelines

List Items: Info & Thumbnails

13 Guidelines

Filters & Sorting: Availability, Scope & Logic

10 Guidelines

Filters & Sorting: Interface & Layout

5 Guidelines

Mobile Web Menu Item Pages

26 Guidelines

Menu Item Page Layout

4 Guidelines

Menu Item Page Content

6 Guidelines

The "Buy" Section & Menu Item Customization

10 Guidelines

Cross-Sells & Cross-Navigation

6 Guidelines

Mobile Web Cart & Checkout

90 Guidelines

Checkout Types & Layout

4 Guidelines

Shopping Cart & “Added to Cart” Behavior

7 Guidelines

Account Selection & Creation

8 Guidelines

Customer & Address Information

6 Guidelines

Delivery & Pickup Options

9 Guidelines

Payment Flow & Methods (Incl. Third-Party)

5 Guidelines

Credit Card Form

8 Guidelines

Order Review

5 Guidelines

Order Confirmation & E-Mail

4 Guidelines

Cross-Sells, User Interactions & Distractions

7 Guidelines

Validation Errors & Data Persistence

10 Guidelines

Field Labels & Microcopy

5 Guidelines

Field Design & Input Optimization

12 Guidelines

Mobile Web Site-Wide Design & Interaction

19 Guidelines

Site-Wide Features & Navigation

13 Guidelines

Touch Interfaces

6 Guidelines

Mobile App

208 Guidelines

Mobile App Homepage & Category Navigation

17 Guidelines

Homepage

8 Guidelines

Category Taxonomy

5 Guidelines

Main Navigation

4 Guidelines

Mobile App On-Site Search

25 Guidelines

Search Query Types

5 Guidelines

Search Form & Logic

7 Guidelines

Search Autocomplete

7 Guidelines

Search Results

6 Guidelines

Mobile App Restaurant Lists & Menus

34 Guidelines

List Layout & Loading

7 Guidelines

List Items: Info & Thumbnails

12 Guidelines

Filters & Sorting: Availability, Scope & Logic

10 Guidelines

Filters & Sorting: Interface & Layout

5 Guidelines

Mobile App Menu Item Pages

25 Guidelines

Menu Item Page Layout

4 Guidelines

Menu Item Page Content

5 Guidelines

The "Buy" Section & Menu Item Customization

10 Guidelines

Cross-Sells & Cross-Navigation

6 Guidelines

Mobile App Cart & Checkout

87 Guidelines

Checkout Types & Layout

3 Guidelines

Shopping Cart & “Added to Cart” Behavior

7 Guidelines

Account Selection & Creation

8 Guidelines

Customer & Address Information

6 Guidelines

Delivery & Pickup Options

9 Guidelines

Payment Flow & Methods (Incl. Third-Party)

5 Guidelines

Credit Card Form

8 Guidelines

Order Review

5 Guidelines

Order Confirmation & E-Mail

4 Guidelines

Cross-Sells, User Interactions & Distractions

7 Guidelines

Validation Errors & Data Persistence

10 Guidelines

Field Labels & Microcopy

5 Guidelines

Field Design & Input Optimization

10 Guidelines

Mobile App Accounts & Self-Service

6 Guidelines

Account & Dashboard

4 Guidelines

Orders & Order Tracking

2 Guidelines

Mobile App Site-Wide Design & Interaction

14 Guidelines

Site-Wide Features & Navigation

7 Guidelines

Touch Interfaces

7 Guidelines

Case Studies

Deep dive into the performance and page designs of the 8 case studies.

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