Uber Eats’ E-Commerce UX

This is a case study of Uber Eats’ e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 214 design elements. 196 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Uber Eats’ overall e-commerce UX performance is mediocre. Their UX is especially thwarted by usability issues related to broken Mobile Web On-Site Search, Mobile App Accounts & Self-Service, and Mobile Web Menu Item Pages performances.

Performance: 21.6Mediocre


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Mobile Web

214 Guidelines · Performance:

Mobile Web Homepage & Category Navigation

19 Guidelines · Performance:

Mobile Web On-Site Search

25 Guidelines · Performance:

Mobile Web Restaurant Lists & Menus

35 Guidelines · Performance:

Mobile Web Menu Item Pages

26 Guidelines · Performance:

Mobile Web Cart & Checkout

90 Guidelines · Performance:

Mobile Web Site-Wide Design & Interaction

19 Guidelines · Performance:

Mobile App

208 Guidelines · Performance:

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

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