This is a case study of Box’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 255 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
Box’s overall e-commerce UX performance is poor. Their UX is especially thwarted by usability issues related to broken Plan Matrix, broken Sign-Up & Account Management, and poor Mobile Web performances. That said, their site performs well within Page Types & Design.
Overall UX Performance
255 Guidelines · Performance:
152 Guidelines · Performance:
Homepage & Navigation
24 Guidelines · Performance:
Page Types & Design
17 Guidelines · Performance:
8 Guidelines · Performance:
77 Guidelines · Performance:
Sign-Up & Account Management
12 Guidelines · Performance:
Site-Wide Features & Navigation
14 Guidelines · Performance:
103 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
7 pages of Box’s e-commerce site, marked up with 100 best practice examples:
5 pages of Box’s e-commerce site, marked up with 65 best practice examples:
Explore similar case studies of Digital Subscriptions & SaaS sites:
Every 2nd week, we publish a new article on how to build “state of the art” e-commerce experiences — here’s 5 popular ones:
See all 363 articles in the full public archive.