Box’s E-Commerce UX

This is a case study of Box’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 255 design elements. 213 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Box’s overall e-commerce UX performance is poor. Their UX is especially thwarted by usability issues related to broken Plan Matrix, broken Sign-Up & Account Management, and poor Mobile Web performances. That said, their site performs well within Page Types & Design.

Performance: 12.0Poor

URL: box.com/home

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Poor

Mediocre

Decent

Good

Perfect

Overall UX Performance

255 Guidelines · Performance:

Desktop Web

152 Guidelines · Performance:

Homepage & Navigation

24 Guidelines · Performance:

Page Types & Design

17 Guidelines · Performance:

Plan Matrix

8 Guidelines · Performance:

Checkout

77 Guidelines · Performance:

Sign-Up & Account Management

12 Guidelines · Performance:

Site-Wide Features & Navigation

14 Guidelines · Performance:

Mobile Web

103 Guidelines · Performance:

81 Major E-Commerce Sites

CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.